We had stayed over a year ago which was largely a positive experience and we were looking forward to our stay
First the positives - beautiful and historic building - oak panelling, oil paintings adorn the walls and fireplaces you could roast a venison in. The rooms were clean (if a little dated and in need of investment / refurb) and the room cleaning service was efficient and friendly.
....this visit didn't deliver in any other respect - each trip to the bar (in the beautiful oak panelled bar) was met with a 'oh sorry we've run out' or a 'just need to get some more glasses/ ice cubes/ wine'. Breakfast didn't deliver on promise, the continental breakfast was good quality but was largely gone and not replenished - this with around 1 hour and 20 guests remaining to be fed before the alloted breakfast time finished. We were informed that the toaster was broken and we would need to 'wait' for toast yet people who arrived behind us seemed to receive theirs first? The front of house experience was generally lack lustre - neither unwelcoming or welcoming but appearing inexperienced and in many situations invisible....
The building was also overheated - theweather was fairly clement for the time of year but the heating was working overtime.....why? Overall not an experience i would want to repeat.
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