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Reviewed 11 April 2014

The hotel was fine - comfortable room, very good breakfast. However our stay was marred by the failure of two members of staff to provide a warm welcome or good service. The two, one on reception and the other on bar duty stood out like sore thumbs for their unwelcome and slow service. The rest of the staff were friendly and efficient. I hope that the management bring the two to task as they are letting the side down!

Date of stay: April 2014
  • Trip type: Travelled as a couple
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Thank Richiemint
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 April 2014 via mobile

Excellent staff especially the waitress who simply couldn't do enough for us. Breakfast and dinner were excellent. The location is stunning. The grounds and woodland are perfect for a relaxing walk. The rooms were very clean and housekeeping staff were excellent. Unfortunately that is the end of the good points we were met by a receptionist with an attitude problem. The hotel is in a state of disrepair which is a terrible shame as this place would of been 5 star plus in the 1960s. The room we stayed in No 9 was comfy but all of it tired and dated. It was also over the bar so very noisy most of the time and we had to have our windows open all night as it was so hot which added to the noise which included the road and guests coming and going. We left after two nights minimal sleep absolutely shattered. Get a room at the back.

Date of stay: April 2014
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1  Thank MobyFanclub
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 April 2014

My wife and I stayed at Monk Fryston with our dog for 2 nights last week. We were in room 6 which is upstairs and overlooks the extensive gardens. It was quite a large room with separate bathroom and it more than suited our needs. The decor is a bit faded and, as has been noted by other contributors, it could do with being updated but don't be put off.
On arrival the staff couldn't find our room key and as the place was really busy we were taken to the bar and given complimentary drinks before going to our room.
The dining experience on our first night was a bit chaotic with a room full of guests all seemingly arriving at the same time, but the staff, although under pressure, did a magnificent job and we were soon served. The food itself was excellent and couldn't be faulted, the only downside was the room temperature - way too high and no way to cool the room down!
The next morning after a filling breakfast we explored the grounds with our dog and walked for miles through the gardens, across the small river several times, through a wood and into open countryside and circled back to the hotel. There isn't a lot in Monk Fryston itself and be aware that it on the main Selby to Leeds road which makes it busy.
The second nights dinner was a more structured affair, not as many people around but the staff still had problems fitting us into the reserved time (7:15pm) that we had asked for earlier that day, we ended up waiting for over an hour before being taken into the restaurant and we were almost the last ones out but again the food was worth waiting for.
The hotel owners have only had the place for about a year and are advertising with the discounters quite heavily according to staff so this may explain the rush at meal times, if this is going to continue to be the case they need to address the staffing issues because we heard other guests complaining amongst themselves that they wouldn't be returning. Having an insulin dependant relative I know how vital it is for diabetics to eat at regular times especially when using insulin and to expect to eat at a particular time but not to get any food for almost an hour is dangerous and could result in an emergency trip to hospital so it is essential that the restaurant staff take note of these comments (which I also told the reception staff on checking out) and at least have some nibbles available for delayed diners.
On the whole we enjoyed our stay at Monk Fryston Hall and the staffing issues were not a huge problem as we were expecting them having read previous reviews, the staff themselves were all wonderful - just a little overworked!
We will certainly go back.

Room tip: Be aware that the main rooms are on the first floor and there is no lift but they do have ground floor rooms for disabled guests. Be careful when entering your first floor room as there is a step up into the room but no warning sign, I entered the room head first!
Date of stay: April 2014
  • Trip type: Travelled as a couple
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Thank DaytripperUk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 April 2014 via mobile

We had stayed over a year ago which was largely a positive experience and we were looking forward to our stay
First the positives - beautiful and historic building - oak panelling, oil paintings adorn the walls and fireplaces you could roast a venison in. The rooms were clean (if a little dated and in need of investment / refurb) and the room cleaning service was efficient and friendly.

....this visit didn't deliver in any other respect - each trip to the bar (in the beautiful oak panelled bar) was met with a 'oh sorry we've run out' or a 'just need to get some more glasses/ ice cubes/ wine'. Breakfast didn't deliver on promise, the continental breakfast was good quality but was largely gone and not replenished - this with around 1 hour and 20 guests remaining to be fed before the alloted breakfast time finished. We were informed that the toaster was broken and we would need to 'wait' for toast yet people who arrived behind us seemed to receive theirs first? The front of house experience was generally lack lustre - neither unwelcoming or welcoming but appearing inexperienced and in many situations invisible....
The building was also overheated - theweather was fairly clement for the time of year but the heating was working overtime.....why? Overall not an experience i would want to repeat.

Date of stay: April 2014
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1  Thank Jontheresonator
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 March 2014

It is a beautiful building in a lovely setting and as it was Mother's Day we were looking forward to a special lunch. There were 4 mums and we travelled from different parts of the UK, mostly over 100 miles away, to spend time together. I'm sorry to say it was a huge disappointment. We waited about 45 minutes to be seated, and although our starters came quite quickly, the service was extremely slow thereafter. The staff didn't appear to have received any training, so there was no order to the clearing of plates, no apology for the wait, very long waits for requests to be processed, etc etc. I have never received such poor service. The table near us left early, refusing to pay as they were so disgusted with the quality of the service. The food was quite nice when it did eventually arrive, although we didn't really have enough vegetables. There was an interminable wait between every course and we felt completely abandoned. The dining room was empty long before our desserts arrived and the waiting staff seemed to have done a disappearing act. We negotiated a reduced bill but I doubt we'll ever go back.

Date of stay: March 2014
  • Trip type: Travelled with family
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1  Thank AnneAbba
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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