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“Pure relaxation in a beautiful setting”

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Natural Retreats Yorkshire Dales
Reviewed 6 October 2009

Having now spent a number of breaks at Natural Retreats, my husband and i have had very different experiences to that listed by the reviewer below on every occasion. The properties themselves are stunning and designed with a contemporary edge yet remaining very cosy at the same time with great beds and comfy sofas.

On every occasion we have stayed, they have been spotlessly clean and well equipped and we are always greeted by a welcome hamper full of goodies as well as toiletries in each room. The properties themselves are very well designed with all modcons and very efficient log burners. - perfect for returning from long walks on autumnal days.

They also blend in seamlessly with the surrounding landscape and our dog can spend all day gazing out of the floor to ceiling windows at the passing wildlife including loads of deer, rabbits and pheasants etc. Richmond itself is a short walk away along the coast to coast path and Swaledale is surely one of the most beautiful valleys in the UK.

Just booked in for a weekend with the girls - can't wait to return.

  • Stayed: September 2009, travelled as a couple
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Thank mina78Lon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 4 August 2009

Based upon various positive reviews from the popular press we booked the second week of our family holiday at Natural Retreats.

Marketed as bring ing nature and luxury together we though this would be ideal.
We all enjoy the countryside and spent over £1200 on 7 nights.

Upon arrival we were almost overcome by a smell of stagnant water from the drains that would have turned a weaker stomach. A closer look revealed dirty cooking utensils, a smelly fridge, the dishwasher smelled stale and the walls were covered in food stains/spills.

Having travelled all day we set about getting the kids down to discover that the curtains in the bedrooms are see through. Ever tried getting a toddler to sleep in broad daylight?

Once the kids were down we discovered the shower room to be dirty too. Having had enough we went to bed and found it murderously uncomfortable to boot!

By 10am the following morning we had left with a partial refund.

To present a fair view the operations director was super to deal with and offered us alternative accomodation to resolve the problem. He was most upset that we felt this strongly and was adamant we were the first sustantial complaint he had received.

We were genuinely upset to leave as the setting for the site is magnificent.

It may be that we were unlucky and that the rest of the accomodation is fine but No. 18 needs a good wash and a lick of paint!

  • Stayed: July 2009, travelled with family
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14  Thank markcjd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NRetreats, Reservations manager at Natural Retreats Yorkshire Dales, responded to this reviewResponded 14 March 2014

We were extremely disappointed to receive a review of this nature as the cleanliness of our properties is very important to us. Natural Retreats strive to deliver a luxury product and have done everything we could to ensure that this guest had an enjoyable stay by moving them to alternative accommodation as soon as the issues were reported. We have since replaced our house keeping team and all of the lodge underwent a complete refurbishment in 2013.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Natural Retreats Yorkshire Dales

Address: Unit 1 Aislabeck Plantation Hurgill Road, Richmond DL10 4SG, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > Richmond
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 17 Speciality Lodging in Richmond
Price Range: £106 - £272 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Natural Retreats Yorkshire Dales 4*
Number of rooms: 18
Official Description (provided by the hotel):
The award-winning design, modern open plan living and sustainable build are only a few highlights of these superb residences which offer perfect self catering holidays in the Yorkshire Dales. Having benefited from a complete refurbishment, the interior of each residence has been entirely revamped, incorporating ethical and exquisite design. The lodges are lovingly furnished with bespoke touches such as the exclusively designed sofas and innovative ‘cube’ seats, showcasing colours purposely chosen to compliment and mirror the idyllic scenery. Locally-sourced items have been used wherever possible, from the beautiful sofa cushions to the unusual ‘tree trunk’ bedside tables, just another example of Natural Retreats’ commitment to sustainability. As well as beautifully updated interiors the residences have also benefited from rejuvenated exteriors, enhanced roads and pathways. And, just in time for Bonfire Night, a selection of residences will boast private outdoor fire pits encircled by sunken seating, enabling guests to further appreciate the beautiful backdrop and views across the stunning Swale Valley.The Yorkshire Dales is an area of great natural beauty, offering visitors a real taste of rural England. An ideal location for walking, fishing and mountain biking, breathe in some fresh country air and appreciate the world we live in. ... more   less 
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Also Known As:
Natural Retreats Yorkshire Dales Hotel Richmond
Natural Retreats Yorkshire Dales Richmond

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