We called in for an evening meal but the restaurant was fully booked so we ate in the bar. We had fish and chips and the fish was one of the best I have eaten, lovely white fish in a light crispy batter with no greasy after taste. We would certainly eat here again but would try the restaurant next time as the bar was noisy and crowded and did not lend itself to fine dining, hence the choice of fish and chips!
We actually returned the next day and had a cream tea mid morning in the sun with the excellent views over the bay.
The bar was crowded and with only one member of staff serving it was time consuming ordering drinks and then ordering food and having to queue each time somewhat broke up any sense of going out to enjoy a meal. I came away with the feeling I had spent more time standing at the bar than sitting with my wife.
The decor in the bar and surrounding areas looked very tired and a little depressing and seemed to reflect the steady decline of many seaside towns even though RHB always seems to be busy whenever I visit, summer or winter.
It was perhaps unusual on a sunny morning to have garden full of customers and may have caught the staff by surprise but there was no indication from the garden how to get served and on entering the hotel, even though there were many signs about nothing pointed you in the right direction to the area serving teas. Having recently returned from a stay in Italy I could not help but compare their attitude to customer service to the staff at this hotel. They did nothing wrong but I felt I was having to do all the work in finding someone to serve me and then wait in line whilst one person made all the drinks and scones etc and then carry it myself to the table in the garden. We could improve so much.
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