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“Great hotel, shame about the restaurant service...”

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Kettering Park Hotel and Spa
Ranked #1 of 7 Hotels in Kettering
Certificate of Excellence
Cambridgeshire
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great hotel, shame about the restaurant service...”
4 of 5 bubbles Reviewed 8 August 2006

We stayed here to celebrate a wedding anniversary with toddler in tow. First impressions- reception efficient, even offered to carry our bags up for us. The room lacked much daylight- looking out of the (tiny) window the other rooms seemed similar.
Other than that, only gripes were that the remote control was a bit ancient and the shower dripped continuously.
Spa, gym and swimming pool were excellent and the changing rooms first rate!.
The area that the hotel does fall down on is restaurant service. We booked a 7pm dinner both nights, first night OK but second night no record of us. Not that it mattered because on both nights there were only one or two other tables occupied.
This was probably just as well as the staff seemed incapable of serving even this number of people in the required timeframe! We sat down at 7, by 7.30 a menu had been left and all staff seemed to have left too, we ended up bringing my daughter juice from our room so she could at least get a drink.
Eventually someone rolled up and took the order, disappeared again, about 8.00 our starters arrived (volcanically hot soup for a toddler- great deal of thought there). Main courses hit the table about 8.30, at 9pm our plates hadn't even been cleared and the waitress appeared more interested in rearranging the cutlery in her drawer. We finally left before dessert as my daughter had had enough, and so had we. In the end I gave the order to the waitress and asked her to bring it to our room as I felt that we'd waited long enough. It eventually arrived in our room with ice cream mostly melted.
In summary if you like good hotel facilities you'll enjoy it, but do yourselves a favour and avoid the restaurant like the plague.

  • Liked — Reception very helpful
  • Disliked — Restaurant service appalling
  • Tips/Secrets — Avoid the restaurant or bring your own sandwiches.
  • Stayed August 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Emmalee28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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807 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Additional Information about Kettering Park Hotel and Spa

Property: Kettering Park Hotel and Spa
Address: Kettering Parkway, Kettering NN15 6XT, England
Phone Number:
Region: United Kingdom > England > Northamptonshire > Kettering
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Kettering
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Kettering Park Hotel and Spa 4*
Number of rooms: 119
Official Description (provided by the hotel):
The 4 star Kettering Park Hotel and Spa has a cosy atmosphere that'll help you feel at home from the moment you walk through the doors. Located just off the A14 - Kettering is within easy reach of most of the UK's population - with easy access from the M1, M6 and A1. ... more   less 
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Also Known As:
Kettering Park Hotel Kettering

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