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“amazing mothers day meal” 5 of 5 bubbles
Review of The White Swan Hotel

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The White Swan Hotel
Ranked #5 of 5 Hotels in Alnwick
Northumberland National Park, United Kingdom
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“amazing mothers day meal”
5 of 5 bubbles Reviewed 13 April 2014

This is such a hidden gem of a hotel, its just stunning inside.

We had been to the hotel once before to look around for our wedding and my fiance suggested going for mothers day for a 3 course meal as a treat.

The meal itself was amazing, i had the pork with some beautiful cooked veg and the children had gorgeous childrens meals with home made chicken nuggets, they adored their food!

The service was professional and they staff were all really friendly and polite and it was a pleasure to have dined there.

There was a wedding on that day and the receptionist did advise us that when i made my booking, which i think was good as some people might of been a little put off with the hotel being on the smallish side.

I asked for a wedding pack but there was none that day but they emailed me a wedding pack straight away and i was shown the olympic suite set up for the wedding that day and was blown away by how beautiful it looked.

Needless to say we will be back and hopefully be booking our wedding very soon for next year!

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank turnerfamily6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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963 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (230)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
Durham, UK
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 12 April 2014

We booked The White Swan to eat in The Olympic Suite, as friends had seen this on The Great British Rail Journeys programme. Unfortunately my friend, who was travelling from Turkey, could only confirm our rooms not the restaurant booking? He was told that they didn't always open the olympic suite which was the main dining room. It was all very confusing as this seemed to be the hotel's claim to fame, its main feature and the reason many people would visit, including reveiwers on trip advisor, that have been disappointed by having to eat in the Bistro?

This hotel needs a refurb really, the potential is emormous, positioned right on the high street of Alnwick which has great independant shops, a treat these days, lots of parking close by, very attentive reception staff and the feature dinning room the original dinning room from the RMS Olympic (also in need of some TLC)

What a missed opportunity? We dined the night before the 12nd anniversary of the maiden voyage of the Titanic, yet no mention was made of this, no promotion and staff had no idea of the connection. This place has a incrediably unique feature that they seem to for the most part ignore. Such a shame.

Food was ok, but only offered a table d'hote menu with four choices, small portions and sadly luke warm, although tasty.

We couldn't help feeling that this could have been so much better!

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ThePooksDurham_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James T, General Manager at The White Swan Hotel, responded to this review, 25 August 2014
Dear Reviewer,

Many Thanks for your review. On occassions the Olympic room may be closed due to a private party. It is always worht checking prior to arrival.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartlepool
Level Contributor
137 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 8 April 2014

Just walked past the hotel and decided to try for Sunday lunch...not hopeful because we had not made a booking. However, we were one of two couples...the other having afternoon tea(!!) which looked fantastic. Our lunch was great, not the usual carvery but still very substantial. Excellent quality and excellent service from an attentive young waitress. The hotel has had a complete makeover since my last visit, when it was looking a little 'tired'. I hope that customers return as it was really good.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Martin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James T, General Manager at The White Swan Hotel, responded to this review, 25 August 2014
Dear Reviewer,

Thank you for your review. I'm delighted that you enjoyed your lunch in Hardy's bistro. We know also do a formal Sunday Lunch in the Olympic Room.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yorkshire UK
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 bubbles Reviewed 7 April 2014

We stayed 3 nights on a Half Board basis and received wonderful treatment from all members of staff especially the Belgian F & B Manager however there cannot be any excuse for having the Heating off during the day or having no hot water in Room 104.
The location is perfect,the food is very good but the Olympic Suite was closed for Dinner all the time we were at the Hotel which required having Dinner in the Bistro.
The Hotel requires a major refurbishment

Room Tip: Rooms at the front of the Hotel are not Double Glazed and as a consequence are noisey especially at...
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  • Stayed April 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DGH2743
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James T, General Manager at The White Swan Hotel, responded to this review, 25 August 2014
Dear Reviewer,

Thank you for your review. I'm delighted that you appreciatted the service from Jannick and his team. In terms of a refurbishment, we are committed to uprading this 300 year old coaching in! We adopt a little and often approach and for other guests reading this review, in the last year ALL corridors have been repainted and the entire external of the builing has been repainted. In the next 6 months we will refurbish public areas.

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 6 April 2014

We chose the White Swan on the recommendation of a friend who lives in the area. As it was March we took advantage of the Winter Warmer deal. We upgraded to a superior room with chocs water and dressing gowns. On arrival and the next day both receptionists were really friendly and helpful. We hadn't been left our chocs, water or dressing gowns and the complimentary Prosecco was warm. Off I went to reception and the helpful lady very quickly bought two bottles of water (not replaced on the second day) chocs (2each) and a selection of other room freebies (sewing kit, toothbrush etc). Not so easy the dressing gowns. No one seemed to know where housekeeping hid them. I eventually got a blue shortie style but nothing arrived for my husband over the 2 days. As we were DB and Breakfast we were eating in, but we weren't offered the option to eat in the Olympic restaurant and ate in the Bistro. Food was really lovely and the service excellent. Breakfast was in the Olympic and once again food and service was excellent. Our room was on the front and we didn't suffer any noise but it was a quiet time to go and the weather wasn't brilliant. Not sure the upgrade was worth the extra £20 each. Would recommend the White Swan and we would stay there again. Bed was huge and very comfy.

Room Tip: As we upgraded we were told we were in a superior room which was really nice and on the front. We d...
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  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank HopalongNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James T, General Manager at The White Swan Hotel, responded to this review, 25 August 2014
Dear Reviewer,

Many Thanks for your review. We have addressed the 'robe' issue now.

Hope to welcome you back,

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, United Kingdom
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 3 April 2014

Stayed at the White Swan for a weekend break to attend a wedding.

From the start, the staff were efficient and friendly and the room we were given (101) at the front of the building was large, comfortable and well appointed.

The Olympic suite is superb with wooden wall panels and windows from Titanic's lesser known sister ship together with photographs and other White Star Line memorabilia.

The breakfasts were very nice with a good variety of cereals and main courses.

The main meals meals were generally tasty and well presented with the exception of the curry served at the evening wedding buffet. The guy serving the curry was not particularly generous and I had to ask for another mini scoop to cover my small portion of rice. Bearing in mind, diners opting for the carvery meal had two meat portions, potatoes, and a selection of vegetables my portion of curry was MEAN! In the event, the curry was watery and tasteless so I suppose he was doing me a favour.

Parking in the side cap park is limited but there are public car parks nearby. The staff kindly allowed us to park after our check out to allow us to do some shopping.

All in all it was a lovely weekend and an enjoyable stay - thank you White Swan

Room Tip: Late night revellers yelling and singing in the street were a nuisance on the weekend we stayed so a...
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  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Paul506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James T, General Manager at The White Swan Hotel, responded to this review, 25 August 2014
Dear Reviewer,

Many Thanks for your review. I am delighted that you enkoyed your stay with us. You mention the car park, worth mantioning that it is free. in terms of the street noise, as I have stated before, I share guests frustrations and am commited trying trying to find a resolution.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcestershire
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 31 March 2014

I stayed at the White Swan for 4 nights during February while on business in the area. The reception and bar staff were all friendly and helpful (unlike chef). I had a room overlooking the main road, it was spacious and the bed comfortable. Unfortunately the towels in the bathroom were all threadbare and had holes in! Something I have never encountered at any hotel before. I left them in the bath the next day and luckily they were replaced but certainly not with the nice fluffy towels we all prefer. Rather a let down in such a lovely hotel. The shower temperature control was jammed and I was not able to lower the temperature, however this was repaired the same day as I reported it. I could not pick up Wifi in my room, although reported this was never resolved.
Food and drink here are expensive.Dinner was not as good as expected, we had meals that were not hot and meals that were missing items that were stated on the menu. This was mentioned politely to the waitress, chef came out (this we thought was a nice touch....) but really all he did was tell my colleague how wrong she was. Embarrassing, uncomfortable and very disappointing. We chose to eat out in the town for the rest of our stay and had some very nice meals too.
Ideally placed for Alnwick Castle & Gardens, the unique and historic elements of this hotel are interesting, however I believe it to be overpriced for the standards you will receive.

  • Stayed February 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank KevandMartine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James T, General Manager at The White Swan Hotel, responded to this review, 25 August 2014
Dear Reviewer,

Many Thanks for your review. I am sorry that some aspects of your stay where not satisfactroy. In relation to the towels we have a new linen supplier and where already addressing this issue when this review was posted. In terms of the chef, he was only trying to help and address any issues and concerns you had.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The White Swan Hotel

Property: The White Swan Hotel
Address: 16 Bondgate Within, Alnwick NE66 1TD, England
Region: United Kingdom > England > Northumberland > Alnwick
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #5 of 5 Hotels in Alnwick
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The White Swan Hotel 3.5*
Number of rooms: 57
Official Description (provided by the hotel):
Set in the heart of the historic market town of Alnwick and only a stone's throw from Alnwick Castle and Gardens, The White Swan is a charming 300 year old coaching inn that blends its unique heritage with superb accommodation.For generations one of the North of England's primary hotels, The White Swan is probably best known for its Olympic Dining Suite which features the magnificent panelling, mirrors and stained glass windows from the Titanic's sister ship. All 57 bedrooms are designed to an impeccable standard, and Hardy's Bistro, our contemporary, informal dining experience, is open all day for coffee, light lunches and an excellent bistro menu.The perfect stopover en route to Scotland, we're also your base for discovering the famous gardens at Alnwick Castle, and a tour of the very best of the North East with its unspoilt coastline, historic castles and Holy Island, Northumberland National Park and the exciting cities of Durham and Newcastle. Then return to the hotel for a traditional afternoon tea in front of the fire. ... more   less 
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Also Known As:
The White Swan Hotel, Alnwick Hotel Alnwick
White Swan Alnwick
White Swan Hotel Alnwick
The White Swan Hotel Alnwick, Northumberland

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