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“Great staff , Good food, BUT tired jaded hotel.”

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The White Swan Hotel
Ranked #5 of 5 Hotels in Alnwick
Huddersfield, United Kingdom
Level Contributor
60 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Great staff , Good food, BUT tired jaded hotel.”
2 of 5 bubbles Reviewed 22 April 2014

Stayed at this establishment over easter weekend 2014. Receptionist very efficient and friendly as were all staff we encountered during our stay. Food at breakfast and dinner
was well presented , hot and of decent quality . Alas the same cannot be said about the general facade and cleanliness of the room we were allocated. (210 on top floor) please see pics as example of what we encountered.. Dust in abundance , mouldy cracked window panel, badly soiled shower curtain, stained bed throw, Bodged up bath,these are just a few of our observations i could list many more. Its rather sad that what could be a very fine Hotel (good central location and fabulous history ) appears to be in the spiral of decay,This Hotel need a thorough overhaul before its too late and the cleaning issues need to be urgently adressed.

Room Tip: do not stay in 210 , very noisy at night due to late night revellers.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MR. T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (231)
Date | Rating
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English first
Galashiels, United Kingdom
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 13 April 2014

We have just come back from a 1 night stay at The White Swan Hotel. We only booked the room the day before as an extension to our break in Northumberland.We were given the Warkworth suite on a B&B basis.
Firstly about the comments previously mentioned about decor: we thought it is in keeping with the hotel style/age and we didn't even think about that as it is a 3* not a 5*.
The staff are excellent - it was our 10th wedding anniversary and when we got into our room we had an anniversary card waiting. The suite was spacious and clean - towels were fluffy and certainly not threadbare or have any holes in them - when we left today the towels being put into all the rooms along the corridor were the same.
We had lunch in Hardys Bistro - about £5 for a sandwich which isnt too expensive - nice food.
We also chose to eat in the olympic dining room at night - £25pp for 3 courses with plenty of choice, we found the meal was hot, enough on plate to fill us up and feel we had eaten enough and walk out not hungry. However, if the dining room hadnt been available then Hardys has a good menu and again a good choice if you didnt want to pay that for 3 courses.
Hotel is in centre of Alnwick - so if you do get a room at the front then yes you do get a bit of general noise and this may annoy certain folk, but we coped ok with it and had a great nites sleep.
All in all our stay was great - if you book to go here remember you are not booking a 5*deluxe hotel - you get a 3* standard with 5* service from the staff, good food, prices average for hotels in the area & excellent location.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lovelylass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northumberland National Park, United Kingdom
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 13 April 2014

This is such a hidden gem of a hotel, its just stunning inside.

We had been to the hotel once before to look around for our wedding and my fiance suggested going for mothers day for a 3 course meal as a treat.

The meal itself was amazing, i had the pork with some beautiful cooked veg and the children had gorgeous childrens meals with home made chicken nuggets, they adored their food!

The service was professional and they staff were all really friendly and polite and it was a pleasure to have dined there.

There was a wedding on that day and the receptionist did advise us that when i made my booking, which i think was good as some people might of been a little put off with the hotel being on the smallish side.

I asked for a wedding pack but there was none that day but they emailed me a wedding pack straight away and i was shown the olympic suite set up for the wedding that day and was blown away by how beautiful it looked.

Needless to say we will be back and hopefully be booking our wedding very soon for next year!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank turnerfamily6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham, UK
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 12 April 2014

We booked The White Swan to eat in The Olympic Suite, as friends had seen this on The Great British Rail Journeys programme. Unfortunately my friend, who was travelling from Turkey, could only confirm our rooms not the restaurant booking? He was told that they didn't always open the olympic suite which was the main dining room. It was all very confusing as this seemed to be the hotel's claim to fame, its main feature and the reason many people would visit, including reveiwers on trip advisor, that have been disappointed by having to eat in the Bistro?

This hotel needs a refurb really, the potential is emormous, positioned right on the high street of Alnwick which has great independant shops, a treat these days, lots of parking close by, very attentive reception staff and the feature dinning room the original dinning room from the RMS Olympic (also in need of some TLC)

What a missed opportunity? We dined the night before the 12nd anniversary of the maiden voyage of the Titanic, yet no mention was made of this, no promotion and staff had no idea of the connection. This place has a incrediably unique feature that they seem to for the most part ignore. Such a shame.

Food was ok, but only offered a table d'hote menu with four choices, small portions and sadly luke warm, although tasty.

We couldn't help feeling that this could have been so much better!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ThePooksDurham_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James T, General Manager at The White Swan Hotel, responded to this review, 25 August 2014
Dear Reviewer,

Many Thanks for your review. On occassions the Olympic room may be closed due to a private party. It is always worht checking prior to arrival.

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartlepool
Level Contributor
137 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 8 April 2014

Just walked past the hotel and decided to try for Sunday lunch...not hopeful because we had not made a booking. However, we were one of two couples...the other having afternoon tea(!!) which looked fantastic. Our lunch was great, not the usual carvery but still very substantial. Excellent quality and excellent service from an attentive young waitress. The hotel has had a complete makeover since my last visit, when it was looking a little 'tired'. I hope that customers return as it was really good.

  • Stayed April 2014, travelled as a couple
    • Value
    • Service
Helpful?
1 Thank Martin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James T, General Manager at The White Swan Hotel, responded to this review, 25 August 2014
Dear Reviewer,

Thank you for your review. I'm delighted that you enjoyed your lunch in Hardy's bistro. We know also do a formal Sunday Lunch in the Olympic Room.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yorkshire UK
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 bubbles Reviewed 7 April 2014

We stayed 3 nights on a Half Board basis and received wonderful treatment from all members of staff especially the Belgian F & B Manager however there cannot be any excuse for having the Heating off during the day or having no hot water in Room 104.
The location is perfect,the food is very good but the Olympic Suite was closed for Dinner all the time we were at the Hotel which required having Dinner in the Bistro.
The Hotel requires a major refurbishment

Room Tip: Rooms at the front of the Hotel are not Double Glazed and as a consequence are noisey especially at...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DGH2743
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James T, General Manager at The White Swan Hotel, responded to this review, 25 August 2014
Dear Reviewer,

Thank you for your review. I'm delighted that you appreciatted the service from Jannick and his team. In terms of a refurbishment, we are committed to uprading this 300 year old coaching in! We adopt a little and often approach and for other guests reading this review, in the last year ALL corridors have been repainted and the entire external of the builing has been repainted. In the next 6 months we will refurbish public areas.

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 6 April 2014

We chose the White Swan on the recommendation of a friend who lives in the area. As it was March we took advantage of the Winter Warmer deal. We upgraded to a superior room with chocs water and dressing gowns. On arrival and the next day both receptionists were really friendly and helpful. We hadn't been left our chocs, water or dressing gowns and the complimentary Prosecco was warm. Off I went to reception and the helpful lady very quickly bought two bottles of water (not replaced on the second day) chocs (2each) and a selection of other room freebies (sewing kit, toothbrush etc). Not so easy the dressing gowns. No one seemed to know where housekeeping hid them. I eventually got a blue shortie style but nothing arrived for my husband over the 2 days. As we were DB and Breakfast we were eating in, but we weren't offered the option to eat in the Olympic restaurant and ate in the Bistro. Food was really lovely and the service excellent. Breakfast was in the Olympic and once again food and service was excellent. Our room was on the front and we didn't suffer any noise but it was a quiet time to go and the weather wasn't brilliant. Not sure the upgrade was worth the extra £20 each. Would recommend the White Swan and we would stay there again. Bed was huge and very comfy.

Room Tip: As we upgraded we were told we were in a superior room which was really nice and on the front. We d...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HopalongNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James T, General Manager at The White Swan Hotel, responded to this review, 25 August 2014
Dear Reviewer,

Many Thanks for your review. We have addressed the 'robe' issue now.

Hope to welcome you back,

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The White Swan Hotel

Property: The White Swan Hotel
Address: 16 Bondgate Within, Alnwick NE66 1TD, England
Region: United Kingdom > England > Northumberland > Alnwick
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #5 of 5 Hotels in Alnwick
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The White Swan Hotel 3.5*
Number of rooms: 57
Official Description (provided by the hotel):
Set in the heart of the historic market town of Alnwick and only a stone's throw from Alnwick Castle and Gardens, The White Swan is a charming 300 year old coaching inn that blends its unique heritage with superb accommodation.For generations one of the North of England's primary hotels, The White Swan is probably best known for its Olympic Dining Suite which features the magnificent panelling, mirrors and stained glass windows from the Titanic's sister ship. All 57 bedrooms are designed to an impeccable standard, and Hardy's Bistro, our contemporary, informal dining experience, is open all day for coffee, light lunches and an excellent bistro menu.The perfect stopover en route to Scotland, we're also your base for discovering the famous gardens at Alnwick Castle, and a tour of the very best of the North East with its unspoilt coastline, historic castles and Holy Island, Northumberland National Park and the exciting cities of Durham and Newcastle. Then return to the hotel for a traditional afternoon tea in front of the fire. ... more   less 
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Also Known As:
The White Swan Hotel, Alnwick Hotel Alnwick
White Swan Alnwick
White Swan Hotel Alnwick
The White Swan Hotel Alnwick, Northumberland

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