Have just returned from 3 nights at the Victoria Hotel and quite frankly found the experience disappointing.
On the plus side ,great location and helpful friendly staff and comfortable beds but the overall package was let down by tired decor,poor quality food both at breakfast and dinner ,shortage of staff and i gained the impression of hands OFF management .
Whosoever wrote the menu obviously did not produce the food as it sounded much better than it tasted or was presented
In the Hotel handbook I quote ,'on behalf of myself and all the team '. sums up the basic philosophy that is wrong as [and I speak as one who has spent a great number of years in Retail with Mercedes Benz ] that this should read as ''My team and I '' [thereby showing your team that you support them rather than the opposite.
To sum up, maybe my wife and I were unlucky to have such a poor experience but frankly our stay did not represent value for money .
As an aside we ate out for 2 of the nights and fared much better on menu quality and price .
We would return to the area but not I am afraid to the Victoria
- Official Description (provided by the hotel):
- Set on the delightful village green and overlooked by the magnificent Bamburgh Castle. The hotel offers exceptional standards, where you will experience a personal service and a warm welcoming atmosphere. Our hotel has everything you need for a delightful stay in Bamburgh - from modern en-suite accommodation with LCD TVs, to our relaxing Bar and Brasserie, serving only the best local produce from our region, all our food will be as fresh as the northern breeze, served throughout the day. ... more less
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- Also Known As:
- Victoria Hotel Bamburgh, Northumberland