On arrival we were ignored by the staff,we then waited 10 minutes to be shown to a table,there were tables empty so it wasn't as if they were full. When finally seated,we waited a further 15 minutes for the waitress to take our order,this seemed difficult as her english wasn't fluent.
Starters arrived,the mushroom soup was like a coloured water & lacked taste,the camembert cheese was cold obviously cooked sometime before it was served.
Main meal arrived,for me it was a well done sirloin steak,so well done it was burnt & looked very much like a old leather shoe,this arrived without a steak knife, tried using the knife that was on the table, however using this shook the table. In desperation I got up to find myself a steak knife! The waitress only then realised that she never gave me a steak knife at the start of my meal!
My partners meal was fine, she had a burger. Oh there was also no wine list to start with we had to ask the waitress if we could order drinks or not?
As the night progessed, we overheard another customer complaining, he was really unhappy with his meal and he refused to pay for it!
Dessert, there was no visible menu for this, the waitress never returned after clearing our plates away so again we had to find a way to get some service. After all this, I decided that maybe the Tia Maria cheesecake will make up for the overdone steak.......Looked delicious when it arrived, but no no no it did not taste anything like Tia Maria, it tasted of just cheesecake, the cream was squirty cream, this is not good!!!!
To crown it all, let me not forget to mention the SQUEEKY DOOR from the resturant to the kitchen, this noise carried on throughout our meal which became really irittating, I'm sure the chef has some spare oil he could use to fix this!
I don't normally complain about things but I feel so strongly that this was my worse dining out experience and will never go back to this place!!
Berwick Upon Tweed
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- Also Known As:
- Blue Bell Hotel Belford, Northumberland