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“Fantastic”

Queens Head Hotel Restaurant
Certificate of Excellence
Cuisines: European
More restaurant details
Restaurant details
Good for: Child-friendly, Special Occasion Dining, Business meetings, Local cuisine, Groups, Romantic
Dining options: Breakfast, After-hours, Dinner, Lunch, Reservations
Reviewed 16 July 2018 via mobile

2nd visit and enjoyed it even more this time ! Food presentation, quality and mix of flavours was excellent. Service was exceptional and all staff were extremely welcoming and attentive. Dog also made very welcome and doggy treats made available. Will definitely be back . Thank you

1  Thank Max3123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garrygreenaway, Owner at Queens Head Hotel Restaurant, responded to this reviewResponded 19 July 2018

Kind words indeed Max! It's great to see that both times you have visited us you have enjoyed. Consistency is everything or you are both gluten's for punishment?? lol
On a serious note though being here 18 years we still continue to be pro-active & look across the board where we can improve our business.
Let's hope next time you visit us with the addition of your furry little friend we are able to provide another enjoyable experience.?

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41 - 45 of 953 reviews

Reviewed 14 July 2018 via mobile

First time here. Heard ok reports so we popped in without booking. All 3 corse of my husbands meal were not acceptable food was either over cooked or under cooked. We didn't pay for his meal and staff were apologetic but not sure if I would go back again.

Thank Shacklock1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garrygreenaway, Owner at Queens Head Hotel Restaurant, responded to this reviewResponded 19 July 2018

Thank you for your constructive review Shadlock & firstly let us apologise for your not so enjoyable visit with us.
I am slightly perturbed with you mentioning that you had just heard ok reports from other friends or family as with being here for 18 years we have gained a very good reputation for providing a package of consistency, quality, locally sourced seasonal produce, friendly & efficient hospitality.
I have spoken to all our members of staff with regards recent visits & no-one can recollect experiencing the problems you experienced? However that not to say this did not happen. One particular reason why I asked the staff was in truth us giving a complimentary meal away rather than trying to rectify the problem which we would always try to do if we get an individual dish wrong, as it is most certainly in our interest whilst guests are dining with us they leave the hotel happy & content.
Again not sure how we could get 3 dishes wrong & not to your satisfaction but as previously mentioned consistency & continuity is a must in our trade & we take pride in this as other potential guests can see from other past reviews we have received many guests are more than complimentary.

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Reviewed 13 July 2018 via mobile

This is our third year staying at the Queens Head and it did not disappoint. A lovely stay in every respect and we were sorry to leave. Excellent room with plenty of space and lots of cupboards in the bathroom. Room really really clean - no problems with my dust allergy throughout. Breakfast very good. We ate here all four nights as the food is excellent. The Berwick crab salad starter is to die for but everything we had (monkfish, pork, venison) was superb. Staff remembered us and service was excellent, friendly and attentive. Highly recommended.

Thank LDreviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garrygreenaway, Owner at Queens Head Hotel Restaurant, responded to this reviewResponded 17 July 2018

Many thanks for your kind & honest review & guessing I am just reiterating what I have just said in one of my last management responses. This is a very competitive market & it's pretty humbling or satisfying from our perspective that you & many alike continue to return to our hotel.
Thank you very much & we hopefully we can continue to be pro active but maintain that personal touch that so many guests enjoy. ps hope to see you both in the not too distant future.

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Reviewed 11 July 2018

We went as a party of 5 on Saturday evening and were welcomed warmly and seated at a booth which was very comfortable, the staff were friendly and attentive and food is absolutely delicious and a great quality and extremely well cooked and cared about, I noticed only two chefs on Duty ! So well done for presenting such a meal and shows well experienced chefs.
The Mairtre D and waitress are Husband and wife and their experience shows.
All in all a great experience and not an expensive bill.
Great place to take the family.

Thank josie d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garrygreenaway, Owner at Queens Head Hotel Restaurant, responded to this reviewResponded 17 July 2018

Many thanks for your kind comments Josie & your dining experience was an enjoyable one. Attention to detail plays a big part & the smaller touches do add up to a more enjoyable experience, guessing that's only if the guests recognise this.
Thankfully we have staff that take great pride in their work & the old saying 'your only as good as your last meal' certainly bares some truth.
Just to let you know the Mairtre D is not my wife, she is my assistant manager but in truth you are not the first person to say this!! lol again I guess it just shows the young lady enjoys her profession & lastly enjoys working at the Queens Head

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Reviewed 9 July 2018

This is a charming little hotel - very welcoming, helpful staff. Attention to detail is amazing, with lots of thoughtful touches in the very well appointed rooms. Very comfortable bed, and a great shower! The food is excellent, and Gary is a terrific host. Our second stay, and we will definitely be back.

Thank johnandmaureenw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garrygreenaway, Owner at Queens Head Hotel Restaurant, responded to this reviewResponded 17 July 2018

A big thanks John & Maureen for returning to our hotel & we appreciate this considering how competitive the market is. We must be doing something right??
In truth it is getting more & more difficult in our industry to please customers, so it;s great when the guests give you positive feed-back & I will most certainly pass on the gratitude back to the staff.
The old saying 'you are only as good as your staff' certainly bares some truth & thankfully we have consistent & reliable staff who returning guests recognise which makes a difference.
Fingers crossed we hope to see you in the not too distant future & continue to deliver what you both have come to expect.

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