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“wonderful food wonderful staff” 5 of 5 bubbles
Review of Queens Head Hotel

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Queens Head Hotel
Certificate of Excellence
scottish borders
Level Contributor
122 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“wonderful food wonderful staff”
5 of 5 bubbles Reviewed 26 August 2013

My wife and I live just over the Borders in Paxton and think nothing of the travel into Berwick to The Queens Head as it is to us the best place for consistently good food and service, the quality of locally sourced food is superb

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Glorian2024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garrygreenaway, Owner at Queens Head Hotel, responded to this review, 17 September 2013
Appreciate your kind words & comments. Consistency is everything in this business from the food, service & atmosphere & its nice to know that locals continue to support us, which in all honesty are our bread n butter in the winter.
Seriously though we are pro-active & hope to continue to stay ahead of our competitors & provide what our customers expect from either dining or residing with us. Loyalty cards are in operation now so while we are receiving continued support we are not taking our regulars for granted & showing by giving something back to them as a form of appreciation. Long may it continue & hope to see you both soon. Thanks again.
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377 reviews from our community

Traveller rating
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    3
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
  • Any
English first
Hemingford Grey, United Kingdom
Level Contributor
67 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 22 August 2013

Stayed one night on our way to Scotland for a week's holiday. Warm welcome, comfortable twin room - very clean - albeit with a slightly sloping floor which was a bit strange after a glass of wine or two!! Location is excellent, right in town centre, and ideal for a walk of the city walls. Ate an extremely good dinner in their restaurant - food was really very well cooked and presented. Breakfast also was a delight. If you are going to be in or near this very lovely border town, this is a super place to stay.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank roamingroto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garrygreenaway, Owner at Queens Head Hotel, responded to this review, 17 September 2013
A big thanks for your kind words & were pleased your over night stay was a happy & pleasurable one. With being a listed period building we certainly do have some characteristics & hotels would be monotonous if they were the same. lol
Also nice to know you enjoyed your evening meal with us the service your received reached your expectation. Freshly prepared & cooked breakfasts make a difference from the usual big conglomerations with breakfasts sitting on a hot plate cooking. Hope to see you again in the future all being well. Appreciate your review.
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Knutsford, UK
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 21 August 2013

We needed a nice place to spend night on way to Edinburgh, in a location that would give us town facilities together with interesting & quiet location. This fitted the bill. Its' location near the town walls and waterfront enable us to have a super walk, it is in a quiet road, and has a very good restaurant. The bedroom was not the most luxurious we've ever stayed at, but was clean, and fine for one night.
All staff we dealt with were super.

  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garrygreenaway, Owner at Queens Head Hotel, responded to this review, 17 September 2013
Many thanks for your constructive review Chris & here is hoping you will return in the future as a stop over point!
Its nice to know you enjoyed your evening meal with us & I agree that Berwick is a hidden gem waiting to hopefully raise its profile through repeat business & best for of advertising 'word of mouth'. Our rooms are clearly advertised on our web-site with pictures etc. Transparency is everything these days.
We are due a re-furbishment in the new year in our rooms to bring more contemporary feel but retaining some of the characteristics of a period building. Hope to see you both again if your passing through.
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Aberdeen, United Kingdom
1 review
5 of 5 bubbles Reviewed 13 August 2013

An excellent small hotel who’s staff are extremely welcoming and demonstrate a friendly can do approach to making your stay enjoyable. The food is excellent and the service at meals is very attentive. The accommodation (rooms) though limited in numbers, is clean, well kept and extremely comfortable. Jen and I enjoy this hotel so much that we have stayed on several occasions and make the Queens Head our first choice whenever staying in Berwick-Upon-Tweed.

  • Stayed July 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maurice L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garrygreenaway, Owner at Queens Head Hotel, responded to this review, 20 August 2013
I appreciate your kinds words Maurice & its nice to know you keep coming back for punishment! On a serious side though we can only but thank you for your continued support & we will endeavour to provide the best of our capabilities. We will be under going a re-furbishment in our rooms from early January, so watch this space & hope to see you soon Thanks again.
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Liverpool, United Kingdom
Level Contributor
6 reviews
4 of 5 bubbles Reviewed 5 August 2013

We stayed here 3/8/2013 had a lovely stay.The food was excellent and service.They all worked really hard as it was very busy so that shows how good the food was.Thanks for a nice time.
Elaine,Alan and mum Pat.

Room Tip: we were in the front rooms very good.
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  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jolaine1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garrygreenaway, Owner at Queens Head Hotel, responded to this review, 20 August 2013
Many thanks for your kind words & its nice to know you all had an enjoyable stay with us. With regards to the restaurant its difficult to predict how busy you are going to be. The economic climate certainly has an impact & in recent times everyone predominately want to eat at the same time & this certainly has an impact on preparation of food, the waiting time from the order & pressure on the staff to perform to the best of their capabilities. I am certainly not complaining as you have to take the business when you can & I am grateful for that.
It has been a good summer & fingers crossed the weather continues to exceed our expectation as its certainly a natural pick me up & my own interpretation the general public spend more when the sun shines. Hope to see you again in the future.
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Shetland
1 review
5 of 5 bubbles Reviewed 1 August 2013

A lovely boutique hotel. Nice comfortable room, clean, with everything one would need. Excellent evening meal and breakfast in the restaurant. Staff made us feel very welcome and relaxed. Baby slept all night which is a good indicator! Would highly recommend and look forward to staying again in the future.

  • Stayed June 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lynn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garrygreenaway, Owner at Queens Head Hotel, responded to this review, 20 August 2013
Appreciate your kinds words Lynn. Not sure we are boutique but we try to incorporate with being a listed building modern amenities creating a relaxed & professional atmosphere. We sincerely hope to see you again in the not to distant future. Ps nice to know your little one slept well as too, as certainly can be unsettling with unfamiliar surroundings. Many thanks again.
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Stoke-on-Trent, United Kingdom
2 reviews
5 of 5 bubbles Reviewed 28 July 2013

Gary and his team at The Queens Head Hotel in Berwick on Tweed have created a hotel which feels right as soon as you walk through the door. The welcome from the staff is warm and genuine, the rooms are spotless and very comfortable and the food, most of which is locally sourced, is the best I have tasted for a long time. All this comes at a very reasonable price and if you are thinking of visiting the Scottish Border area I would highly recommend this hotel - Fantastic!!

Room Tip: As there are only six rooms be sure to book early.
See more room tips
  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JohnnyA1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garrygreenaway, Owner at Queens Head Hotel, responded to this review, 20 August 2013
Many thanks Johnny for your compliments. Its nice to know that the all the staff at the hotel endeavour to ensure that all our guests have an enjoyable & pleasant stay with us so that either 'spread the word' or have a return visit. I also appreciate to think that you thought that your interpretation of value for money was surpassed. Hopefully see you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Queens Head Hotel

Property: Queens Head Hotel
Address: 6 Sandgate, Berwick-upon-Tweed TD15 1EP, England
Region: United Kingdom > England > Northumberland > Berwick-upon-Tweed
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
Ranked #1 of 3 Hotels in Berwick-upon-Tweed
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Queens Head Hotel 3*
Number of rooms: 6
Official Description (provided by the hotel):
Family run hotel providing quality accommodation with a contemporary feel whilst retaining old period characteristics. All of our food is locally sourced & seasonal produce is essential. ... more   less 
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Also Known As:
Hotel Queens Head
Queens Head Hotel Berwick-Upon-Tweed, Northumberland

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