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“A real gem”
Review of Queens Head Hotel

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Queens Head Hotel
Certificate of Excellence
Lincolnshire, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A real gem”
Reviewed 24 March 2014 via mobile

Myself and my husband have yet again been welcomed into the Queens Head Hotel by Gary and his staff. The hotel itself is a real gem within the historic walls of Berwick. The rooms have been refurbished to a very fine standard with attention to detail. The rooms are warm, comfortable and spacious. All appetites are catered for and the menu from breakfast time through to lunchtimes and evening meals are varied and offers dishes with a difference.
Gary and all his staff are very welcoming and have always made all our stays very comfortable. You gain a sense of being accepted into their family, nothing is too much trouble.
We love going back to the Queens Head and hopefully we will return very soon. We would most definitely recommend this lovely little hotel.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank MrsR69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
letsgoawayonholiday, Owner at Queens Head Hotel, responded to this review, 4 May 2014
Many thanks for your kind words Karen & appreciate you both continuing to return to the hotel throughout all the years. You both must be glutens for punishment?? lol seriously though we know how competitive the market is, so it speaks volumes for you to continually reside with us.
We are always looking to improve all aspects of the trade as you can not afford to be complacent.
Here's hoping we see you in the not to distant all being well. Thanks again.
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Rating summary
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  • Sleep Quality
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  • Value
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English first
Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 March 2014

I stay here frequently on business and always receive a warm welcome. The rooms are well equipped with home luxuries like good size flat tv's . The restaurant is amazing which offers a good range of international food. Overall I give Queens Head 5 stars and look forward to my next stay.

  • Stayed February 2014, travelled on business
    • Value
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Helpful?
1 Thank Tommysleep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
letsgoawayonholiday, Owner at Queens Head Hotel, responded to this review, 4 May 2014
Thanks Tommy for your kind words. I certainly hope you like the refurbishment that we have done in the rooms? A lot of thought has went into this & obviously a females touch with regards to the soft furnishings!
We continue to be pro-active & are always looking to improve all aspects of the business! Repeat business certainly speaks volumes & sounds like we provide this for you & your colleagues? I sincerely hope we can continue to provide across all sections in the up & coming future.
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Manchester, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 March 2014

My wife and I had a 5 night stay in Berwick during February and as we stayed at a B&B, travelled into the town centre each night for something to eat. The B&B mentioned that we could get a really nice meal at the Queens so we decided to try it. We didn't book as it was a dark and damp Tuesday night in February so thought it would be relatively empty but on our arrival we saw there were quite a few people in the restaurant which we thought was a good sign. We were so right !
We were greeted by an extremely friendly and efficient lady who sat us down in the bar area to have a drink while we chose our food from the menu. We didn't have to wait too long and we were shown to our table, just at the bottom of the stairs. The food that arrived was simply delicious. I had a belly pork and black pudding starter followed by a perfectly cooked steak, just how I asked for it. My wife had the fish pie, which was full of fish rather than huge amounts of potato and a creme brulee. As far as Berwick prices go, it wasn't what I would call cheap but I came out feeling I got what I paid for and was very happy with both the quantity and quality of the food. So much so I wanted to return the next night but my wife put her foot down and said it was embarrassing to go back straight away...wouldn't have bothered me but we ended up in a decent Chinese.

  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
2 Thank Neil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
letsgoawayonholiday, Owner at Queens Head Hotel, responded to this review, 4 May 2014
Many thanks for your kind words Neil & pleased you enjoyed your evening with us & all the boxes were ticked. Also kindly pass on y thanks to the accommodation provider for their recommendation.
We work closely with the accommodation providers & networking is absolutely paramount to try and ensure all visitors leave the area happy & content & hope to either return or 'spread the word'?
I fully except we are not the cheapest in the town & certainly do not try to be, unfortunately using fresh local produce does come at a price & you only get what you pay for also bares some truth! Lets hope we see you again if you decide to visit this beautiful area.
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London, United Kingdom
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 4 February 2014

We stayed at the Queens Head for 2 nights and wished we were there longer [tho most places of interest in Berwick were closed for winter or on Monday!!] This independent hotel has everything you could need for a good stay. positioned within easy walking distance of town centre, river paths and coastal walks.The added extras provided in the room - fruit, sweets and bottled water are a welcome touch not afforded in many chain run hotels. Our room was warm, quiet and comfortable - good quality mattresses, duvets & pillows made for an excellent nights sleep. The room was also extremely clean, as were the public areas.The owner is friendly and helpful and made us feel at home and very welcome. An added bonus is the great food served in the restaurant - we ate 'in' on Sunday night and enjoyed our meal so much we did not seek anywhere else to eat on the second night! We sincerely hope to visit Berwick again and to stay here and would not hesitate to recommend it to others. Thank you Garry for making our stay so enjoyable.

  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
1 Thank MaryB64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garrygreenaway, Owner at Queens Head Hotel, responded to this review, 28 February 2014
Many thanks for taking time to write a detailed review Mary. Not sure we deserve the plaudits you are giving us but we try to ensure that our guests are giving the best possible service we can provide them. Its all about the whole experience & package.
We pride ourselves on the locally sourced seasonal produce & delivering the presentation of the food to the customers & let it speak for itself. Professional service without being intrusive & friendly atmosphere are also a vital part of the whole experience.
For me personally the 3 vital parts of accommodation, is hygiene, good bathroom facilities & a comfortable bed. Its incredible how many customers sleep in for work & say they slept too well! The hotel is in a quiet area which obviously plays a part to.
We are closed for a refurbishment of all our rooms & re-open on the 3rd March. From my own business perspective you have to stay ahead of your competitors & if the customers see a place looking tired, the damage is already done. Excited because although the rooms are being fitted with bespoke furniture & we are still able to retain the characteristics of a period building with a more modern contemporary feel. Here's hoping it works?
Thanks again for your detailed review & hope to see you both in the future.
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London, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 January 2014

I had chosen a trip to Northumberland as a special treat over New Year and a Birthday trip for my Partner. We wanted to have a relaxed New Year with a special NYE Dinner and the reviews of the Queens Head convinced me we would find that there. I was not disappointed.
The hotel is central in Berwick and tucked into a quiet end of street near the old city walls, typicl old hostlery type building. When we arrived about 3pm on 30th Dec we saw a large multi generational local family still sitting chatting away after their lunch - a reassuring sight.
We were met at reception by a young friendly lady (Katrin - I believe) who showed us to our large, comfortable, very well appointed Double room. (Room 6). Comfy, cosy and with a large en-suite, walk in shower and a corner bath. We explored the town and booked ourselves in for dinner having seen the tempting and sophisticated menu, local produce proudly stated to be sourced from a 15 mile radius.
We had a wonderful stay with Gary and Joanne and the team providing a relaxed, yet attentive atmosphere, offering guidance on the walking we planned to do and on where to explore further. Especial thanks to Gary for serving us in the bar after midnight on New Years Eve and being there to give us a wonderful breakfast on New Years Day. We will be back to explore further in slightly warmer weather!

  • Stayed January 2014, travelled with friends
    • Value
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Helpful?
1 Thank redsmudge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garrygreenaway, Owner at Queens Head Hotel, responded to this review, 31 January 2014
Many thanks for your compliments & taking time out to write an honest review. New Year is a big event for the hotel & everything seemed to go well on the evening with great positive & complimentary feedback from our customers. Although we were not full for accommodation, which is unusual, the priority is to ensure that any residing guests had an enjoyable & relaxing time.
The winter & holiday time over the Xmas period for customers staying can be slightly frustrating as all of the visitor attractions are closed & the weather has an influence on what people can do apart from the customary over indulgence of eating & drinking. That apart it is a beautiful area which some people enjoy coming to on the quieter times of the year to relax & re-charge the batteries.
We are having a refurbishment in all the rooms on the 24th February with new furniture & decor. Some people say that its not necessary but with being pro-active & having high standards, you have to say ahead of the competition & if our guests see wear & tear in the rooms , the damage is already done. Everything is based on personal professional service with the little touches & giving customer satisfaction |& their perception of value for money'.
We sincerely hope to see you both in the future as mentioned on your review when the weather is warmer & the attractions are all open.
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Newcastle upon Tyne, United Kingdom
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 4 January 2014

Stayed here on new years eve, and had a wonderful evening in Berwick. Lovely little hotel and restaurant, with bags of character. We were in room 5 and were very impressed with the lovely little touches, fruit, sweets, water, and a great assortment of teas, coffee etc. Comfy beds and a seating area. Toiletries in the bathroom, and nice BIG bath towels! We had a super night in Berwick, the barrels around the corner worth a visit, as was Foxtons up on the same side as the Queens. The food looked lovely at the Queens, although we did not dine, as we were meeting friends. At breakfast there was a good choice, and could have had the kippers, smoked salmon and scrambled eggs, but went for the full english, to set us up for the day, and very glad we did! Beautifully cooked and presented, and we were served by the very friendly owner! We will certainly return to this great little find, they have got the recipe right, and I will recommend to anyone!

Room Tip: Room 5 overlooking main street, large enough to take double and single bed, did not see other rooms...
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  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
3 Thank karentimmins53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garrygreenaway, Owner at Queens Head Hotel, responded to this review, 9 January 2014
Thanks Karen for your review & pleased you enjoyed your evening in Berwick. Although Berwick is suffering in the economic climate (the High St & retail shops) the natives of the town continue to be positive & network together to hopefully raise the profile of the town & for all of our tourists to leave happy & content to either 'spread the word' or hopefully return.
There is not a lot of job prosperity in Berwick or the surrounding area so tourism must be one of the ways forward generating income & securing jobs.
We are more than happy your room was more than acceptable & you appreciating the little extra touches in the room We are a listed building so although there are lots of restrictions to what we can do within our premises, we continue to be pro-active & are constantly looking on how to improve our business & our concept. We are under going a re-furbishment in end of February in the hotel thus retaining some of the characteristics of a period building but looking to incorporate a contemporary feel(like mixing the old with the new).
Lets hope if you decide to stay with us next time you dine with us so you can sample some of our culinary delights.
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Irvine, United Kingdom
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 3 January 2014

We stayed for three nights between xmas and new year.the staff were friendly,helpfull and welcoming. Had a great nights sleep in one of the most comfortable beds ive slept in.Breakfast was plentiful and of good quality. The choice on the lunch and dinner menu was varied and great value. Room had all you needed and more. Great central location. Will definatley stay again

  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
Thank citybreakers46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
garrygreenaway, Owner at Queens Head Hotel, responded to this review, 9 January 2014
Appreciate your kind words Citybreakers & pleased we exceeded your expectations.
Compliments when you say that the bed was one of the most comfortable you have slept in. All of our beds are orthopaedic individually 1200 pocket sprung. But if I am truthful that's only part of the correct answer as peace & quiet play a big part.
We can all relate to when staying in a big hotel, other guests walking past our rooms talking & creaking floorboards, thankfully being a small hotel this does limit that form of disturbance. Traffic is also limited outside the hotel, so as mentioned comfortable beds are an important part to the overall picture but it is what guests most remember a decent nights sleep'.
A good selection of breakfast sets you up to do the site seeing & Berwick is an ideal location for any potential customers to do this.
Let's hope we see you both in the future & again appreciate your kind words.
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Additional Information about Queens Head Hotel

Property: Queens Head Hotel
Address: 6 Sandgate, Berwick-upon-Tweed TD15 1EP, England
Region: United Kingdom > England > Northumberland > Berwick-upon-Tweed
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
Ranked #1 of 3 Hotels in Berwick-upon-Tweed
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Queens Head Hotel 3*
Number of rooms: 6
Official Description (provided by the hotel):
Family run hotel providing quality accommodation with a contemporary feel whilst retaining old period characteristics. All of our food is locally sourced & seasonal produce is essential. ... more   less 
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Also Known As:
Hotel Queens Head
Queens Head Hotel Berwick-Upon-Tweed, Northumberland

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