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“5 star location rooms terrible”

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Tillmouth Park Country House Hotel
Certificate of Excellence
Reviewed 30 May 2014 via mobile

Stayed 1 night in 2 rooms . I deluxe double and a single. Lots of stairs beware! The location is amazing, set among beautiful countryside. The house itself is impressive. The rooms leave much to be desired. I can only describe the single room as a cell. Dirty headboard, cramped and the smallest oldest box tv in the world. The bedding was old and dingy, the paintwork dirty and the furniture looked like it should be thrown out. The double deluxe room wasn't much better. It was so hot and the radiator and towel rail couldn't be turned off. Only 1 window opened the others were painted shut. On the back of the bathroom door was a piece of skirting board being used as a towel hook. We tried to take the dog for a walk at 7.20 am and couldn't get out of the hotel. We tried all the fire doors, the kitchen , laundry not a soul in sight. The front door was deadlocked and refused to budge. Eventually we managed to open a door in the dining room and escape only to be nearly killed by a waitress screeching down the drive obviously late. In the positive side the staff are attentive and friendly. Our dog was made to feel very welcome even being given a sausage for breakfast. But it could be such a wonderful experience with the rooms being modernised and cleaned. Have read other reviews and if I had studied them can now read between the lines. Really don't feel this hotel is 4 star and needs some serious TLC.

  • Stayed: May 2014
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1  Thank Hoshi2101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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188 - 194 of 346 reviews

Reviewed 27 May 2014 via mobile

Stayed here for two nights over the May bank holiday. We were greeted with a free glass of wine each on arrival which was a nice touch. The hotel is stunning, set in its own grounds with well furnished rooms in keeping with the period of the property.

We ate in the restaurant the first evening and were not disappointed, food was delicious. Breakfast was also good and the service is excellent. It was lovely to relax in the evening with a drink in front of one of the many cosy fireplaces and we also enjoyed playing snooker in the billiards room.

The hotel is built using materials from the now ruined Twizel castle (worth a quick visit) which is visible on the hill at the front of the hotel and there are some good pictures of both as they were so long ago in the bar. The owner is very hospitable and more than happy to fill you in on the history.

We've never stayed in such a lovely place, like a step back in time. Would definitely recommend.

Stayed: May 2014, travelled as a couple
1  Thank HappyExplorer28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2014

The rain limited our options when away at Tillmouth, so the break was rather mixed. On arrival, there was a beautiful meandering tree lined drive which opened to the back of a very fine building. The interior had handsome oak panelling and lots of stained glass panels. We were welcomed with a complimentary glass of wine, after which we were shown the public areas and dining room on the first floor. All very grand, with large fireplaces, oil paintings, period ornamentation and groups of comfortable sofas and armchairs.
We were then shown to our room and our hearts sank on entry. The 'antique' furniture was like something from a hostel for the homeless. The tv was in a corner near the ceiling and was about the size of two pocket handkerchiefs. There were fine views from the windows, but, unfortunately, the windowsill was about the height of my wife's upper lip, so she could only see the sky! I immediately returned to reception to request an upgrade, but there were none available.
We moped for a bit, and then realised that the room was very clean and a good size, the bathroom likewise, and the bed roomy and soft. Perhaps the online photographs led us to expect too much. It must have been worse in the trenches!
In the evening, we found that the menu didn't have a single option for a meat free/ gluten free diet so we went to Berwick and made do with a few emergency sandwiches sitting in the sun on the defence ramparts overlooking the sea. On return, we sat in the hotel bar for a while and then retired to our room. The tv turned out to be watchable.
The next day, the staff in the breakfast room were extremely friendly and helpful and we negotiated suitable repasts that were not on the menu. We sat in one of the lounges for a couple of hours, reading and completing crosswords, while the rain lashed at the windows. It felt serene and we had the place to ourselves. After a while, however, the feeling crept over me that I had somehow become an involuntary member of an old people's retirement home. We decided to brave the weather.
We went to a private country house that opens its doors two days a week. It is called Manderston Hall and contains lots of interest, including particularly detailed and well preserved plaster mouldings and a silver plated staircase! The rain held off long enough for us to view the well tended gardens and walk down to the lake. We had a very pleasant tea in the café.
I feel obliged to rate this establishment as 4 out of 5 because of the strong positives - the upkeep of the grounds, the grandeur of the building itself and the unusual qualities of the public areas. The staff were very obliging and the general ambience in and around the hotel is very peaceful. Breakfasts were very good, though we didn't sample the evening meals. I think we could have requested a gluten free option, but we didn't ask as we prefer to eat earlier in the day.
I don't know if we were unlucky with our room (number 10), but I wouldn't stay in it again. Although warm, clean and comfortable, the furnishings were more cheap, seaside B&B than elegant country house. The dressing table put me in mind of Diana Dors dressing room, with a preposterous crocheted cover on the box of tissues and a cheap tin tray for drinking glasses.
Some judicious refurbishment could transform a stay here, though other rooms may already be better quality. On a voucher deal, the break was good value, but I wouldn't pay the usual tariff.

Room Tip: I would ask about upgrades. Some rooms have four poster beds, though I don't know if they will b...
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  • Stayed: May 2014, travelled as a couple
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Thank Robert J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2014

Just stayed at Tillmouth Park Country House for three nights, the staff were excellent and nothing was too much trouble and very friendly, we had an evening meal there the first night and it was excellent as were the breakfasts, again nothing too much trouble for the staff. The room was beautiful overlooking the gardens at the back. If there was one fault and this is only minor it was that the toiletries weren't replenished throughout our stay but I had taken my own so this didn't cause a problem, the tea and coffee supplies were replenished each day.

  • Stayed: May 2014, travelled on business
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Thank maudles123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2014 via mobile

While visiting the Borders we needed just one night and found an offer for one night's dinner, bed and breakfast with a glass of wine on arrival. It looked good on the internet so we booked. Wow, a pity we could only stay one night as we were so impressed on arrival. The drive from the gatehouse is a delight with rhododendrons at the moment and the charming receptionist's welcome was exemplary. The day was cool so were were directed to a lovely lounge with an open fire and given our glasses of wine while our bags were transported to our room. We had been placed on the very top floor, a nice big room with a view over the parkland towards the river. The furnishings were chosen to be in-keeping with the Victorian origin of the house but were nearer the servants end of the scale compared to the other parts of the hotel we saw later. No doubt, if we had been on a higher price tariff we would have been offered a more superior room. The dining room where we ate later is lovely, with a floor to ceiling window giving a view of the parkland. The menu was suitably chosen for a hotel with a sporting link; fishing and shooting can be arranged, with elements involving game associated with the area. The meal was excellent and the wine choice good. Likewise, breakfast was well up to expectation. The whole hotel has been furnished and decorated in a style appropriate to its origins. The artworks are suitably period and can be found in the stunning central lounge on the first floor as well as the drawing room and on the superb staircase and gallery. I would very much hope to be able to stay here again when I next need to visit the Border region.

  • Stayed: May 2014
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Thank Julian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2014

Had a great one night stay here on Sunday.The room was ok but other rooms looked much better at a supplement.The staff were excellent very polite and happy in their work.they made our stay very enjoyable.Try their bloody mary it's the best one I have had.Evening meal was nice but maybe needed a bit of gravy or extra sauce with the meal.Puddings were excellent.Breakfast again a high standard.The grounds are worth walking around and nearby Twirzel bridge and castle are worth walking too.We would stay again but probably in another room

Room Tip: Lower floor rooms seem better
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  • Stayed: May 2014, travelled as a couple
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1  Thank geordieginge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2014

I have just returned from a 2 night stay and have to say this was one of the total get away from it all breaks I have ever had which is what I was looking for.
All the staff were friendly and helpful, and the food was excellent.
This is an old stately house and is furnished to suit so does not have all the mod cons of new hotels if you want modern book with Premier Inn or The travel lodges.
Thank you to all the staff for making our weekend a good one.

Room Tip: Has lots of stairs so some rooms are not suitable for the less mobile.
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  • Stayed: May 2014, travelled as a couple
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Thank myralowes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tillmouth Park Country House Hotel

Address: Cornhill-on-Tweed TD12 4UU, England
Region: United Kingdom > England > Northumberland > Cornhill-on-Tweed
Amenities:
Free Breakfast Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Cornhill-on-Tweed
Price Range: £114 - £193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Tillmouth Park Country House Hotel 3*
Number of rooms: 14
Reservation Options:
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Also Known As:
Best Western Alnwick
Tillmouth Park Country Hotel
Tillmouth Park Country House Hotel Cornhill-On-Tweed, Northumberland

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