Thank goodness we'd only booked one night! The bath wasn't clean, the water was tepid and the loo didn't flush, so we had to move rooms. There was no hot water in the new room or bulbs in the light over the bed. The only bayonet ones in the hotel so no spare bulbs! We only had tepid showers the next morning as well. Evening meal was fine and the lady in charge was v friendly and apologetic and we weren't making any sort of fuss, anyway. When we came to pay, in the absence of the owner, she did not feel able to make a reduction but talked to a family member who said to knock £15 off. This made it the same price as other places in the area which would have had the expected facilities. Emailed the owner to express my concerns but have had no reply so posted this ... I have never put in a complaint about a hotel/inn before but feel people need to be warned!
- Official Description (provided by the hotel):
- Family run guest accommodation (all en-suite), traditional bar, separate restaurant & conservatory, large beer garden & car park. Set in 5 acres of woodland garden. Within walking distance of the pretty fishing village of Craster and the fantastic ruins of Dunstanburgh castle. Ideal for a relaxing short break. We offer well appointed rooms with good quality locally sourced food including lobster when available and excellent real ales. Free wifi in public areas. Dog friendly bar & accommodation. ... more less
- Also Known As:
- The Cottage Hotel Dunstan Village
- The Cottage Inn Dunstan Village, Northumberland