Morpeth Court is a fantastic building that has a great location for exploring Northumberland. It was nice and easy to find. The apartments are pretty well appointed, however they were a little dusty in places. We took 3 apartments for a wedding and in 2 of them - the smaller ones - the hot water ran out very quickly, literally after no more than 2 minutes. This made showering more like a race than a relaxing experience. The basins in these rooms are also laughably tiny and set into alcoves, which made brushing teeth very tricky, as you had to more or less press your face against the mirror to avoid getting toothpaste all over the floor.
We booked 2 apartments for 7 nights (supposedly a discounted rate for 7 night blocks) and the third apartment for 3 nights. Unfortunately we only had the largest apartment for the 3 nights and we were asked to vacate it by the owner for another guest (fair enough), so we woke up early the day after our wedding to vacate the apartment in time for 10am. We cleared the room and were then told by the housekeeper that we could keep the big apartment after all - so we had got up early for no reason. Annoying! (They put the other guest in one of the smaller apartments).
When we came to check out a couple of days later we then found out their hidden motive for being 'helpful'. Initially we thought that they were trying to be nice by keeping us in the large apartment, but it turns out that by switching the apartments on us we had no longer occupied 2 apartments for 7 nights - as a result they charged us a higher rate. When we pointed out the fact that we had clearly booked 2 apartments for 7 nights about six months in advance, she was having none of it. She made out that it was our decision to stay in the large apartment when in truth it was the housekeeper that had told us to move all our stuff back into it.
She then seemed to realise the logic of this and brought up the fact that we had a third person stay in a couple of the apartments (on the advertised sofa-beds) for 2 nights. She passed off the higher charge on the extra bedding etc for the third person, even though no extra bedding was supplied for one of them (they slept fully clothed on the bare mattress). We informed her when we booked that we would have a couple of extra people for 2 nights and she made no mention of any extra charges. On the website there is also no mention of a higher rate for triple occupancy.
During the week, when it became clear to the owner that there was a third person in a couple of the apartments, every day after then she kept coming into the apartments with trivial jobs to do - she was obviously keeping tabs on how many people were in each apartment. This place is advertised as self-contained apartments, but in reality we found it to be quite annoying that the staff were always interrupting.
In short we found that the owner is more interested in making money than providing a great holiday experience. The rest of our family stayed in the nearby Castle View B&B and we regretted not staying there, as the two times previously that we have stayed there the owners were absolutely fantastic. (In fact they actually bought us a bottle of champagne even though we weren't staying there! - enough said).
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