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“Not great”

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Morpeth Court Luxury Serviced Apartments
Certificate of Excellence
Melbourne, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Not great”
Reviewed 15 August 2008

Morpeth Court is a fantastic building that has a great location for exploring Northumberland. It was nice and easy to find. The apartments are pretty well appointed, however they were a little dusty in places. We took 3 apartments for a wedding and in 2 of them - the smaller ones - the hot water ran out very quickly, literally after no more than 2 minutes. This made showering more like a race than a relaxing experience. The basins in these rooms are also laughably tiny and set into alcoves, which made brushing teeth very tricky, as you had to more or less press your face against the mirror to avoid getting toothpaste all over the floor.

We booked 2 apartments for 7 nights (supposedly a discounted rate for 7 night blocks) and the third apartment for 3 nights. Unfortunately we only had the largest apartment for the 3 nights and we were asked to vacate it by the owner for another guest (fair enough), so we woke up early the day after our wedding to vacate the apartment in time for 10am. We cleared the room and were then told by the housekeeper that we could keep the big apartment after all - so we had got up early for no reason. Annoying! (They put the other guest in one of the smaller apartments).

When we came to check out a couple of days later we then found out their hidden motive for being 'helpful'. Initially we thought that they were trying to be nice by keeping us in the large apartment, but it turns out that by switching the apartments on us we had no longer occupied 2 apartments for 7 nights - as a result they charged us a higher rate. When we pointed out the fact that we had clearly booked 2 apartments for 7 nights about six months in advance, she was having none of it. She made out that it was our decision to stay in the large apartment when in truth it was the housekeeper that had told us to move all our stuff back into it.
She then seemed to realise the logic of this and brought up the fact that we had a third person stay in a couple of the apartments (on the advertised sofa-beds) for 2 nights. She passed off the higher charge on the extra bedding etc for the third person, even though no extra bedding was supplied for one of them (they slept fully clothed on the bare mattress). We informed her when we booked that we would have a couple of extra people for 2 nights and she made no mention of any extra charges. On the website there is also no mention of a higher rate for triple occupancy.

During the week, when it became clear to the owner that there was a third person in a couple of the apartments, every day after then she kept coming into the apartments with trivial jobs to do - she was obviously keeping tabs on how many people were in each apartment. This place is advertised as self-contained apartments, but in reality we found it to be quite annoying that the staff were always interrupting.

In short we found that the owner is more interested in making money than providing a great holiday experience. The rest of our family stayed in the nearby Castle View B&B and we regretted not staying there, as the two times previously that we have stayed there the owners were absolutely fantastic. (In fact they actually bought us a bottle of champagne even though we weren't staying there! - enough said).

  • Liked — Location
  • Disliked — Staff
  • Stayed August 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank KentTravellingMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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112 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Nottingham
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 July 2008

We stayed in the larger apartment, which was fabulous - there is a very good kitchenette with microwave, full size fridge, 2 hobs, and all the cutlery and crockery you need. The bathroom was really large - had an over-sized bath as well as a shower. The lounge area was a very comfortable size and the galleried bedroom was an excellent size.

Carol provided a range of cereals, a continental breakfast, juice and some milk and she doesn't skimp on the portions!

The accommodation is on the main road, which can be a little noisy. The road becomes much quieter about 10 pm-ish and then starts to gets noisy again about 6 am-ish. Opposite the accommodation is a lovely park from wehre you can start a pleasant circular stroll around Morpeth.

We usually stay B&B but Morpeth Court has converted us to self catering.

  • Stayed July 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Member-Notts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Herts UK
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 October 2007

If you're looking for luxury, you'll not find the kind that you may be used to at 5 star chains. However, if you prefer your hotels to be castelated and next to a moat, rather than pre-fab and next to a motorway you should definitely pick this hotel.

The room was small but very well equipped and would really suit people working in the area for a few weeks . Great fresh ground coffee in your kitchen and a selection of DVDs in your living room help you wind up and down at each end of the day. The staff were excellent. I arrived late and the manager had prepared some home-made sausage rolls for me, just in case I hadn't been able to eat on the journey. Nice touch.

  • Liked — The staff.
  • Disliked — No bath or internet point
  • Stayed July 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Service
Helpful?
Thank 5*_taste_3*budget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicestershire
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 15 December 2006

Arrived in Morpeth in the pouring rain to find that the hotel was locked up. I called the number on the front door (which says that the telephone would be answered immediately) and left a message. I did this three times over the next hour while getting very wet. After an hour I gave up and wondered round Morpeth and eventually found a B&B. Just after I paid at the B&B, I received a call from the owner's son saying that he was sorry but they had popped out and had just got back. If you are tempted to stay here (particularly if you are a single female), get a mobile number from them and arrange a method for colecting the key if they decide to pop out for the evening! This was a pretty bad experience!

  • Liked — Looks nice from the outside.
  • Disliked — You can't get in!
  • Tips/Secrets — Avoid
  • Stayed December 2006, travelled on business
    • Value
    • Check-in / front desk
    • Service
Helpful?
Thank dangerous dog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 10 August 2006

Stayed at Morpeth Court this July (‘06) for the weekend with my other half and would highly recommend it as a base from which to explore Northumberland. The apartments are in a part of a wonderful 19th Century fortified castle tower in Morpeth that used to be the Morpeth Gaol! The apartments themselves are in what I think might have been the jail cells, but don’t let that put you off - they are wonderfully atmospheric, a little bit different and furnished to a very high standard! They are accessed from a tunnel style entrance through large gates, the tunnel running the full length of the building, and because the front gates are locked, this makes the tunnel dark and very atmospheric, lit by old style lamps, as if you are stepping back in time!
We stayed in one of the smaller apartments, there only being 2 of us it was comfortable. There was a ground floor and the bedroom was upstairs on a mezzanine style gallery, from which you could peer over the balcony back down to the person sitting on the sofa below! The roof of the room was barrel vaulted (i.e curved) and this gave a really cosy feel to the room. The walls are 4 foot thick as the small window of the room is set right back in a recess of this depth – I think they certainly wanted to keep the prisoners in! The size of the window (and therefore the limited amount of natural light in room) was perhaps the only drawback, as we were there during a lovely sunny heatwave and really noticed this. But, this is not a criticism as it is part of the experience of staying in an old building such as this. On a positive note due to the nature of the building construction the rooms were wonderfully cool during this heatwave! We also noticed plenty of storage heaters for the winter. The apartments are furnished in a very modern style and are lovely and clean and Carol, the owner has certainly thought of everything you could possibly need for a stay! We were just amazed at the efficient use of space in the Kitchenette in our apartment – you could have most likely prepared a 3 course meal with the equipment crammed in there – and I was very relieved upon returning one night with a bottle of wine to find a corckscrew bottle opener – essential item! The shower room was a bit small but very modern and housed the most amazing power shower – very powerful and lots of hot water! Lost of fluffy towels to wrap up in too.

The apartments are essentially self catering, with the kitchenette for you to prepare your own food should you wish (sink, hob, Microwave, crockery, cutlery, everything really!). Tea and ground coffee (and cafetiere and tea pot!) are provided, and a fresh jug of milk is left in the fridge every day. Carol, the owner and her staff come in and service the apartment when you are out for the day, change the beds, towels etc. (they even do the washing up!) and leave you a prepared cold continental breakfast in the fridge in the evening for the next morning. The breakfasts were very tasty (croissants, melon, cheese and hams, even Gravadlax! Orange Juice etc.) but were a little on the small side for 2 people. However we have hearty breakfasts at home so that’s just my personal opinion. Carol was happy however to cater for whatever breakfast tastes you have if you ask her – we weren’t bothered and were happy with what she provided.
The apartment also had a TV and DVD player (small selection of DVD’s available) and a dining table and very comfy settee. Upstairs in the gallery the queen size bed was very comfortable and firm with lovely bedding. The lighting in the apartment is excellent, very ‘mood lighting’ which is another reason why we weren’t too bothered about the lack of natural light in this instance, the lighting really lit up the barrel roof and as I say, gave it a very cosy and ‘old’ feel.

These apartments are very centrally located in Morpeth, right next to the A1 for getting around the rest of the county, and the wonderful coastline northwards. Morpeth itself is a very pretty market town in the day time, but it can get a bit ‘lively’ on the weekend evenings with the locals out having a good time, hence us retreating to the apartment with bottles of wine since we are quiet souls (which was hardly a chore!). There is a good restaurant near the apartments, and plenty of places round and about within a short driving distance to eat at.

Again I would highly recommend these apartments as something different to a traditional hotel room, I certainly felt more ‘at home’ here than I would have in a hotel, and for around £60 a night per apartment its hardly expensive yet the standards are so high (I think it got 4 stars in the English Tourist Board Self Catering ratings). Go there – you’ll get a warm Northumbrian welcome from the owner Carol, who lives in one of the residential apartments in another part of the tower, so is always on hand!

Helpful?
4 Thank Ruth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Morpeth Court Luxury Serviced Apartments

Property: Morpeth Court Luxury Serviced Apartments
Address: Castlebank, Morpeth NE61 1YJ, England
Region: United Kingdom > England > Northumberland > Morpeth
Hotel Style:
Ranked #4 of 14 Speciality Lodging in Morpeth
Price Range (Based on Average Rates): £
Number of rooms: 3
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Morpeth Court Luxury Serviced Apartments UK - Northumberland

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