We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Short break at Otterburn Castle Country House Hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Otterburn Castle Country House Hotel
Ranked #2 of 2 Hotels in Otterburn
Lancaster, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Short break at Otterburn Castle Country House Hotel”
5 of 5 bubbles Reviewed 21 April 2014

We had a TravelZoo offer for one night D,B&B with a bottle of wine but booked for two nights. The hotel has been undergoing major redecoration and it is just beautiful. Fantastic interior furnishings and carpet (curtains were being fitted in the public rooms whilst we were there). The staff were great and the food was excellent, most of it sourced locally. Otterburn is quite remote which suited us but just be prepared to drive for days out. Our room was beautifully furnished, clean and had the usual tea/coffee making facilities and a TV. The bed linen was high thread-count cotton, lovely. We were warned that wifi would be patchy because the walls are so thick but not a problem as we took our iPads down to the lounge and the signal was fine. Only one downside, the windows did not open in our room or bathroom. Probably because of repainting recently? A couple who checked out before us made a point of mentioning that at reception. We'd definitely go again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Penny P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

645 reviews from our community

Traveller rating
    230
    214
    110
    49
    42
See reviews for
81
416
2
17
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (158)
Date | Rating
  • English first
  • German first
  • Any
English first
Darlington, United Kingdom
Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 21 April 2014

Such great potential. nice location, great building. Good value with Travelzoo voucher. The hotel itself is good and staff were lovely, friendly and local. The public areas are clean, nicely furnished and decorated. Our room (paid £20 for upgrade) was fantastic, with a very large bathroom, but was let down by stained/worn carpet; the fact was brought to our attention by the member of staff who showed us the room, with an apology and assurance that it was to be re-carpeted - but that didn't make it better for us! Very comfortable large bed with crisp cotton linen; large fluffy soft white towels. However, several light bulbs had been removed (penny-pinching or energy saving?). The big let-down was the evening meal; the menu was limited and a little strange. When food arrived, it was all very spicy, some inedible, and not as described on the menu. The only veg was pureed. The impression was of a chef with ideas above his station who was experimenting with weird combinations. Doesn't work in Northumberland - in such a place, I think good honest, wholesome, unpretentious food (with fresh veg!) would go down better. Sweet was delicious, though. We weren't the only complainants. Breakfast was nothing special, but good enough. We'd stay again, but eat out.

Room Tip: When new carpets arrive, room 1 is great - large windows.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lorraine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Workington, United Kingdom
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 bubbles Reviewed 21 April 2014

Was looking forward to our stay.
Arrived after traveling 100 miles from our home to find only one car on the car park and nobody else to be seen but the receptionist behind her desk.
We handed over our accomodation voucher which was for dinner, bed and breakfast. We provided the usual personal details and signed the hotel registration. We were then asked "did you get our message on your answer phone?" the answer being no. ( we later found there was no message on our phone). It was then we were told there was a problem with the kitchen and there was no food service for our stay! But we could still stay for room only.
The receptionist did not know what was wrong with the kitchen, but the hotel was going to be full for a wedding function the following night?We asked if they would provide vouchers for us to eat somewhere else, NO.
Could we have a refund and was told NO because it was a voucher deal. There was no where to eat within a mile five radius of the hotel anyway. I asked the receptionist to speak to the manager and she came back and said he would do nothing, did not even have the manners to come and speak to us. We just had to get back in our car and drive 100 miles home.
My theory is that we were the only people booked into the hotel and they did not want to open the kitchen for one couple. The kitchen was going to be open the following day for the wedding party?
Shame on you Otterburn Castle Country House management.
This hotel is obviously catering for wedding parties with a full hotel and not bothered about a few people staying at other times.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
5 Thank Nuclearfusion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Accra, Ghana
Level Contributor
346 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 bubbles Reviewed 20 April 2014 via mobile

Was looking forward to our stay. Little let down to be told no dinner available for what ever reasons we were told. Food should have been served in another area of the hotel if they have a private function. Hotel guests should never be told no food available. It's a no no in our trade.
Library room amazing. Sadly no wifi in that part of the hotel. Even though the front office rebooted the Internet.
Beautiful grounds.
Breakfast excellent. Craster kippers and Scottish smoked salmon is a must.

Stayed April 2014
Helpful?
Thank wayan1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 19 April 2014 via mobile

Just returned from a dbb stay at otter burn castle via a travel zoo voucher and cannot fault any aspect of our stay. We were in room no 8 which was roomy,well furnished, spotlessly clean with an excellent bathroom. The food was first class and the location was really stunning. Give it a try, you'll just love it !!

Stayed April 2014, travelled as a couple
Helpful?
Thank IamArkle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
south staffs
Level Contributor
53 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 bubbles Reviewed 19 April 2014

We had booked into the Rede Suite for our honeymoon, the carpet was absolutely filthy. Covered in paint and stains. scratched tatty furniture. They had put down an old rug to try and hide the paint spillage,You could write your name in the dust! Finally the room itself stank and the reception staff thought it was hilarious we were so upset by this. An absolute nightmare, we booked out immediately and went to the far superior Langley Castle, which was cheaper and far superior.

  • Stayed April 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sandrea M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Castles_Management, General Manager at Otterburn Castle Country House Hotel, responded to this review, 20 April 2014
Dear Guest,

First of all, I would like to thank you for taking the time to share your experience!

Please accept my apologies for inconvenience, which we caused due to the paint spillage on the carpet in the Rede Suite. I was made aware of the problem, however due to the short space of time, we could not rectify the problem prior checking in. Our reception team was instructed immediately to contact your and inform you about the maintenance problem, unfortunately unsuccessful. Full investigation with regards to the receptionist's attitude will be undertaken and you will be informed personally about the outcome.

Again, my sincere apologies for the inconvenience! I would like to invite you for an overnight stay and I am more than confident that we will not disappoint you.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Egremont, England, United Kingdom
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 19 April 2014

Booked in and out in an hour or so.
The kitchen had had an "event" so no food available, this was okay as we had been notified and decided still to stay overnight.
However on arrival it was obvious the refurbishment wasn't complete and I raised a series of Fire Safety concerns with the duty manager, suffice to say my wife and I elected to drive the 2 hours home rather than put ourselves at risk.
Issues have been submitted to the hotel for consideration.
It will be a stunning event or country break venue when it's finished.

Room Tip: Check to see if the refurbishment is finished before you book.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Otterburn
19.3 mi away
Langley Castle Hotel
Langley Castle Hotel
#1 of 1 in Langley-on-Tyne
4.5 of 5 bubbles 1,068 reviews
16.1 mi away
Matfen Hall
Matfen Hall
#1 of 1 in Matfen
4.5 of 5 bubbles 1,462 reviews
19.7 mi away
Eshott Hall
Eshott Hall
#1 of 1 in Eshott
4.5 of 5 bubbles 345 reviews
Show Prices
Show Prices
Show Prices
10.3 mi away
Battlesteads Hotel
16.6 mi away
Macdonald Linden Hall Golf & Country Club
7.0 mi away
Riverdale Hall Country House Hotel
Show Prices
Show Prices
Show Prices

Been to Otterburn Castle Country House Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Otterburn Castle Country House Hotel

Property: Otterburn Castle Country House Hotel
Address: Brierley Gardens, Otterburn NE19 1NS, England (Formerly The Otterburn Tower)
Region: United Kingdom > England > Northumberland > Otterburn
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #2 of 2 Hotels in Otterburn
Price Range (Based on Average Rates): £
Hotel Class:4 star — Otterburn Castle Country House Hotel 4*
Number of rooms: 18
Official Description (provided by the hotel):
A small, friendly Castle Hotel in the heart of the beautiful Northumberland countryside. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, TripOnline SA, Traveltool, S.L.U. and Evoline ltd so you can book your Otterburn Castle Country House Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Otterburn Tower Hotel Otterburn
The Otterburn Hotel
The Hotel Otterburn
Otterburn Castle Country House Hotel Northumberland

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing