Friends of ours were due to get married on the 5th of December 2008 at The Otterburn Tower. Unfortunately they had to cancel their wedding due to unforeseen circumstances. The Otterburn Tower were made aware of this over 3 months ago.
Despite this, guests who had made a room reservation at the venue are being refused their requests to get their £50 deposits refunded. I feel this is grossly unfair given the amount of notice the hotel was given about the cancellation. I have spoken in length to both the owner (who despite repeated messages did not return my calls) and the wedding co-ordinator both of which showed no sympathy to our predicament and were happy to "pocket" everybody’s £50 deposits.
My advice to other tripadvisor users is to be very careful about handing over your credit card details and paying £50 in advance for a room that due to unforeseen circumstances you may never get to use. Nearly every other hotel that I have ever stayed at will allow you cancel up to 24 hours in advance without any financial penalty. The only exception to this being if you book a room for a discounted rate over the internet and have to make full payment in advance. This was not the case at the Otterburn as the booking was made over the phone for their normal "rack rate".
In summary I would advise people to stay in a different hotel if visiting this part of the UK.
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- Also Known As:
- The Otterburn Tower Hotel Otterburn
- The Otterburn Hotel
- The Hotel Otterburn
- Otterburn Castle Country House Hotel Northumberland