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“Very different caravans from deluxe ones shown on website. ”

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Riverside Leisure Park
Certificate of Excellence
Reviewed 5 August 2014 via mobile

We booked a three bedroom caravan so we could have a family holiday. The caravan whilst new was not the deluxe van advertised. Our main bedroom was so small we had to sidle up the edge of the bed. The toilet was tiny for the adults but the shower room was a little better sized. There was a table with four chairs which when we asked for another two chairs the receptionist asked why. We also pointed out a lot of shortcomings within the van such as no hand towels or bathmat to stand on when coming out of the shower. Only one teatowel for a week only to be told we should have brought these with us. I thought towels and linen supplied would cover this. We are still waiting for the chairs and towels even though we were told they would be delivered with an inventory on Sunday, it's now Tuesday! The club house and pool are on the opposite side of the main A697 we were almost a mile away from it so nights out will have to have a designated driver. The pool is small but the changing areas were clean and with children getting up early it wasnt difficult to go to the shop to book pool times.

Stayed: August 2014, travelled with family
2  Thank seanmhair11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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203 - 209 of 242 reviews

Reviewed 5 August 2014 via mobile

Lovely setting , stunning scenery and close to coast. Campsite very busy, tents crammed in and quote loud at night. Showers clean and water hot.
Not ideal for a quiet camping trip as adults. Great for kids.

  • Stayed: July 2014
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Thank Mandy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

We had booked 3 nights stay at this campsite but left to find an alternative after just one night. Although the campsite looked tidy the bathrooms had a terrible smell and the showers were so hot that I had to leave the shampoo in my hair. After this disappointment I took my 3 kids to the pool, which is a 15 min walk away. Once we arrived we were confronted with the most unfriendly looking lifeguard who scared my kids and made us feel so uncomfortable.
In addition to this the campsite is directly next to a busy road which is loud and you have to cross this to get to the swimming pool.
All in all a very disappointing stay!!

  • Stayed: July 2014, travelled with family
    • Location
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2  Thank Katy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2014

We returned today from this site and we have had a good holiday. However, my husband & I agreed that we probably wouldn't go back on the basis that the shower and toilet facilities were very inadequate and not as clean as we would like them to be. We were also very disappointed that the website advertises this site to be something bigger and better than it actually is.

The toilets are not bad, clean enough but there are not enough of them. The showers, well there is not enough room to swing a cat!!!! The floor is soaking wet all of the time and the whole facility needs an upgrade and an extension.

The staff were fantastic!! Very friendly and helpful. Ginge on the entertainment team was fabulous and should definitely get a pay rise!

I was very upset to see that the function room / bar had just had a brand new set of about 10 toilets fitted all beautiful, clean and plenty of room. In my opinion, this money should have been spent in the main site for the use of the campers.

The problem is the website. Their website is very deceiving. What it tells you is that they have a pool / spa and restaurant plus entertainment for adults and children which is free to anyone who camps on their site. What it fails to tell you is that the swimming pool is very small and you have to book it in 50 minute sessions. It also fails to state that in order to get to the pool and entertainment facilities you need to cross a dangerous and very busy road, which as you can imagine, trying to cross with 2 kids on their bikes is slightly worrying.

On the whole, the site is ok and my family had a good time. The website does sell it to be something that it is not which is a little bit naughty in my opinion.

  • Stayed: July 2014, travelled with family
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3  Thank whiterose123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2014 via mobile

The booking process was great and we were really looking forward to our camping weekend with our children (11,12) at Wooler. The location was great being within walking distance of Wooler and a quick(ish) drive to the coast...unfortunately it was downhill from there...

We stayed on a Friday and Saturday night - we pitched early evening after a long drive - our tent almost filled the pitch at 5m x 4m and we had to cross guidelines with our neighbours we were that close....and it got worse ...

- the showers are tired and need of a refurb - a little dirty and rusting
- the water was too hot for our children to shower in
- whenever we attempted to wash up, there was no hot water (the taps stopped!) so we had to get a bowl of water from the hot(!) showers
- the noise at night was terrible - a lot of people returned back drunk at 11pm shouting and singing
- my children learnt every 4 letter word in the English language as they were added 3 or 4 times to every sentence from the group of lads next to us until another camper came to have a word to ask them to watch their language (around midnight)
- music was played until 1am when one of the other campers asked them to turn it off!!

Saturday was a much better night but probably only because it was thundering and raining all evening so I think people decided to get to bed early!!

If you're a group of lads on a fun filled camping weekend this will probably be an ok place - I would however certainly not recommend this site for families and I will never be returning!

Stayed: July 2014
8  Thank Roy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2014

The park is really good with good facilities. The staff are always friendly, polite and helpful. The caravans are always spotless and of very good quality.
The park itself is ideally situated for touring the area with some wonderful beaches and places to see. There are also some really good golf courses in the area.
We have state there on several occasions would go back any time and wouldn't hesitate to recommend it to any one else.

Room Tip: No wifi in the caravans. However there is wifi in the on site clubhouse
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  • Stayed: June 2014, travelled with friends
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2  Thank Haydn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

We went with our dog expecting our caravan to be a bit dated.we were so wrong it was spotless couldn't ask for better had great weather we were that impressed we booked a extra night we will definitely go back.

  • Stayed: June 2014, travelled with family
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1  Thank Ellen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riverside Leisure Park

Address: South Road, Wooler NE71 6NJ, England
Region: United Kingdom > England > Northumberland > Wooler
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Speciality Lodging in Wooler
Price Range: £16 - £35 (Based on Average Rates for a Standard Room)
Official Description (provided by the hotel):
Set in the heart of the stunning Northumberland countryside, on the edge of the Wooler Water, Riverside Leisure Park offers something very special indeed. Riverside combines a wonderful woodland setting with an abundance of wildlife and superb facilities to create a truly unique holiday location. With close proximity to some of the region’s most popular sights, walking routes and historic attractions and Northumberland’s amazing white sandy beaches just a short drive away, when it comes to location, it simply doesn’t get any better than this. ... more   less 
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Also Known As:
Riverside Leisure Park Wooler, Northumberland

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