Stayed at the hotel after buying a groupon voucher https://www.groupon.co.uk/deals/newcastle/ga-tankerville-arms-hotel-accommodation/31691469 the deal said two nights stay with breakfast for two, to our amazement we were charged for the breakfast after paying for the inclusive deal, the receptionist was not interested to know at all, she could not care less when I mentioned to her that the voucher I had included the breakfast. Needless to say this spoilt our first anniversary stay, the breakfast was nothing to write home about and to be charged twice is disgusting. Both the hotel and groupon are not taking responsibility and benefiting at customers expense by misrepresenting their deal and falsely marketing this so called deal.
The service was atrocious twice I had to ring the hotel telephone using my mobile to get their attention as no one was at the reception desk.
I would not recommend this hotel and will not be returning.
Disgruntled overcharged and ripped off customer.More
- Free Parking
- Breakfast included