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“Great Hotel in good location for Sherwood Forest”

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Best Western Lion Hotel
Ranked #1 of 3 Hotels in Worksop
Certificate of Excellence
leeds
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great Hotel in good location for Sherwood Forest”
Reviewed 28 May 2014

Really enjoyed our Groupon stay here 16th May. The hotel was hidden away at the top of the town right at the start of the street market. We were made very welcome when we arrived, and 10 minutes after arriving in our room, we received a phone call to ask if we were happy with the room. The room was large, very clean and had everything we needed (including an iron and ironing board in the wardrobe). We also had a bottle of wine included in the deal which was in our room with two wine glasses! We slept like tops in the large comfortable bed and enjoyed a buffet full English breakfast downstairs. My only problem with this hotel (which is must say adds to the character of the hotel) is that there is a lot of stairs going up to the bedrooms, and down to the bar/dining room. The room where the food was had steps up and down too... I managed ok (even though i need a new knee and have problems with steps) but there was a lady in a wheelchair and I feel as though the staff should have opened the main front door to let her in the dinning room, rather than her having to leave her chair at the internal door and walk into the room.
I certainly don't want to put people off going to stay because we had a wonderful stay, and its certainly in a great location. We walked round the streets during the evening and the amount of history in that area was amazing....
We will definitely go back again and continue our exploration of that area.

Room Tip: Just be aware of the steps up to the bedrooms which on the right side get narrower as you go round t...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pam541
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma P, General Manager at Best Western Lion Hotel, responded to this review, 31 May 2014
Hi,

Thank you for your lovely comments about your stay here with us. We are really pleased that you enjoyed everything about it. As we are an old coaching inn, there are a few steps to many of our public areas, we do try and accommodate where possible and we happily help guests get to places such as the restaurant if they struggle with steps. We do have a door in the car park that enables them to get through. In regards to breakfast we are glad that you enjoyed it we put on as much choice as possible as we know everyone is different. I have passed your comments on to the kitchen and food and beverage team.

We like to ensure that your room is as comfortable as possible and that you get a great nights sleep. We want you to have that home from home feel and wake up feeling all refreshed.

We are in a great place in as we are central but not where the noise is. There are also lots of fantastic attractions around us which are all in a reasonable driving distance.

We hope that we will see you again in the future.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (146)
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English first
Birmingham, United Kingdom
Level 6 Contributor
255 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed 26 May 2014

Just returned from an overnight bank holiday Groupon stay. Reception was very friendly but gave us no information at all. I asked where breakfast was and was told to come to reception tomorrow morning and they'd tell us where we needed to go. We paid for an upgrade and were given room 207. Initially there was an absolutely disgusting smell in the room, which was emanating from the bathroom - we turned on the taps in the bath and bidet and let them run and the smell went. Other than that the room was good - very clean and spacious with a very comfy queen size bed. The bathroom was spacious and there was a great supply of toiletries - so many in fact that there was no room on the shelf for anything of our own! The shower was very powerful. Later in the evening we asked at the bar for newspapers and what time checkout was. The breakfast was fine - not the superb buffet I was expecting after reading other reviews but it was perfectly fine, other than having to carry your food up several steps that go round a blind corner to get to your table from the buffet, which I think is a health and safety issue. Would definitely stay here again. The staff were very friendly - the only issue here is that reception should give you the relevant information when you check in.

Room Tip: pay extra for an upgrade if your doing a Groupon.
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  • Stayed May 2014, travelled on business
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sue e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma P, General Manager at Best Western Lion Hotel, responded to this review, 31 May 2014
Hi,

Thank you for taking the time to review your stay at our hotel it is great to hear that you had a lovely time.

I would like to thank you for the feedback that you have given, when you check in we do give as much information as possible that will help you with your stay please accept my apologies that you felt that you weren't given enough. When we are fully booked we do ask you to come down to reception in the morning as we like to take your name and get you seated in the correct area.

In regards to the smell in the bathroom, maintenance went straight in to check what the problem was and sorted this straight away as i fully understand this can't of been to pleasant for you.

We hope that we can invite you back to stay with us again in the not to distance future.
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leicester, United Kingdom
1 review
Reviewed 26 May 2014

This hotel is a little gem in an old mining town on the edge of Sherwood Forest. The perfect location for walking in the forest and a visit to Major Oak at the Sherwood Forest Visitors Centre and then to the hotel which was spotlessly clean. The staff are friendly, helpful and professional. The food was amazing and we can definitely recommend the rump steak - which was cooked to perfection. We originally went there on a groupon voucher and were so impressed we went again 2 weeks later for our wedding anniversary and will definitely go again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank Margaret P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma P, General Manager at Best Western Lion Hotel, responded to this review, 27 May 2014
Hi,

Thank you for the great comments and its brilliant to hear that you enjoyed your stay so much that you came back for a second time. We always treat our guests the way that we our selves would like to be treated. I have passed you comments regarding your meal on to the Head Chef and the rest of his team.

We are in a great position as we are very central for shopping and then there are lots of major attractions within a very reasonable driving distance so we are a perfect base for people that want to get out and explore.

We hope that we can welcome you back in the future for another great stay with us.
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hertfordshire
Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 May 2014

Got a great deal via Groupon for this £39 B&B incl bottle Prosecco and our dog came too!
Staff were excellent - friendly and welcoming on arrival and at breakfast the following morning.
Room was clean and comfortable with tea/coffee/ iron/hairdryer. Breakfast buffet plentiful and tasty. The only improvement I would suggest ( and its a teeny weeny one!) would be to keep a small fridge at the reception area to give the guests their wine chilled on arrival rather than at room temperature. Thank you Lion Hotel we thoroughly enjoyed our stay!!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tn1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma P, General Manager at Best Western Lion Hotel, responded to this review, 27 May 2014
Hi,

It is lovely to hear that you enjoyed your stay with us and thank you for taking the time to leave some great comments. We always try to be as accommodating as possible and we know that people who have animals being able to bring them is important.

We do have a large variety for breakfast as we like to ensure that we can cater for everyone. I am very pleased to hear that you enjoyed all this.

Thank you for the feedback regarding the prosecco this is something that we are looking in to as at the moment not all rooms have fridges and we want you to have it as soon as you arrive.

We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
Level 6 Contributor
115 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 18 May 2014

Just returned from an overnight stay at this hotel with a Groupon voucher (£39), we upgraded to an executive room (£20) & we would recommend it to anyone. The room & bathroom were spotless, very spacious & comfortable. We were at the front of the building above the bar but no issue with noise at all. The staff were all very pleasant & polite, the young gentleman that served us behind the bar in afternoon & also that night in the restaurant, couldn't have been more helpful & accommodating, sorry I didn't get his name, but he is a credit to his profession. Well done to all the staff, keep up the good work.
Our evening meal in the restaurant was delicious as was the breakfast next morning.
Only a couple of negative points, which I meant to put on the comments form, but forgot :-
There is more parking space under the archway at the side of the hotel, but it isn't obvious & it's too late when you've paid for parking elsewhere to be told this when you check in.
Also it would have been nice for the complimentary bottle of prosecco to have been chilling in the fridge instead of getting warm on the dressing table.
But neither of these points spoiled our stay, enjoyed it totally, wouldn't hesitate to return. Thank you all.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChristyB418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma P, General Manager at Best Western Lion Hotel, responded to this review, 27 May 2014
Hi,

Thank you for taking the time to leave some lovely comments about your stay at the hotel. We are very pleased that you enjoyed it. We always treat guests as we would like to be treated that is why you get such great customer service when staying with us.

I will pass the comments on to the Head Chef Nathan and his team regarding your delicious meal.

We do have more car parking and thank you for the feedback about it not being made very clear this is something that can be put on confirmations so this will be looked into. In regards to your prosecco please accept our apologies, at the moment not all rooms have fridges so we keep them cool for as long as possible but we like them to be in your room when you arrive ice buckets are available on request.

We hope that we can welcome you back to stay with us in the future.
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Worksop, England, United Kingdom
Level 3 Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 May 2014

Disappointed, once again. The food good admittedly. Although I did not order hair with my meal. If I was treated nicely when I addressed the manager, maybe I wouldn't be as annoyed. When I told her she made out I was lying... saying that the chef's are bald. I found a hair in my food and was made out like it was my fault! Maybe you should check your cleanliness.
The staff were just miserable and when the issue was addressed we were stared at, I was made to feel very uncomfortable.
I paid for a meal which I only ate half of. Disappointed and will definitely not be returning again. Wouldn't recommend!!!! Much nicer friendlier places. Really do not deserve their high rating.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank AP1408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma P, General Manager at Best Western Lion Hotel, responded to this review, 15 May 2014
Hi,

Thank you for taking the time to write a review regarding your recent visit to dine with us. I would like to take this opportunity to apologise for the problems that arose while you were here. I am sorry that you felt that the issue wasn't addressed correctly when you made the complaint, i can assure you that we are a very clean establishment unfortunately sometimes things beyond our control do happen.

Thank you for bringing to our attention that you felt the staff were not happy and that the service your received wasn't great. I have spoken with all staff regarding this and can assure you that this will not be the case again. We pride ourselves on great customer service and we really hope that you will return in the future so that you can see for yourself that this was most definitely not our usual standard of practice.

Thank you once again for bringing this to our attention we hope that you will visit us again.
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Merseyside
Level 6 Contributor
216 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 12 May 2014 via mobile

We stayed here on a 2 night Groupon break for my partners 40th birthday. The receptionist was our first point of contact. She was very friendly and helpful. The room and bathroom were spacious and clean. The breakfasts were delicious and you really couldn't ask for the wrong thing....the self service was constantly topped up and the waiter/waitress staff were on hand to help out where necessary. The only issue is that the car park is quite small and if you get back late it is hard to find a space. There is on the road parking at the back of the hotel though. Id recommend to anyone looking to stay in the area.

Stayed February 2014, travelled as a couple
Helpful?
Thank Trekkin Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gemma P, General Manager at Best Western Lion Hotel, responded to this review, 15 May 2014
Hi,

Thank you for taking the time to review our hotel and leave some lovely comments. We are very pleased that you enjoyed your stay and it is always lovely to hear that you would recommend us visit us again.

We aim to give all our guests the exact same service and make you feel at home from the moment that you arrive.

Please accept our apologies regarding the car parking spaces we do only have a limited number and it does fill up very quickly when we are fully booked. We hope that this didn't spoil any part of your stay.

We hope that we will see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Lion Hotel

Property: Best Western Lion Hotel
Address: 112 Bridge Street, Worksop S80 1HT, England (Formerly BEST WESTERN Lion Hotel)
Region: United Kingdom > England > Nottinghamshire > Worksop
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Worksop
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Lion Hotel 3*
Number of rooms: 46
Official Description (provided by the hotel):
The hotel is situated in Worksop, a central location for all major attractions in the South Yorkshire region. We offer excellent services and facilities and have a 3 star AA rating and a Silver Green Tourism Award.The hotel is superbly located close to the A1, M1 and A57 road networks. It is also easily accessible by train with Worksop Train Station just 2 minutes drive away. The hotel is only 30 minutes away from Doncaster Sheffield International Airport.Situated in the quaint market town of Worksop the Best Western Lion Hotel has 46 ensuite bedrooms, 115 bar & grill serving delicious home made dished what have been carefully selected by our talented head chef. ... more   less 
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Also Known As:
Best Western Worksop
Worksop Best Western

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