Visited on a Thursday evening 7pm for cocktail specials evening! Tip to waiter; let me take my jacket off and sit down before telling me the specials. He was pleasant and friendly and asked if we wanted drinks. I said we would be having cocktails and would like a minute or 2 to choose. We didn't realise that the menus didn't include any cocktails. The cocktail menus arrived 10 minutes later. First course arrived fairly promptly. Tasteless mushroom risotto but good belly pork. I then had the pleasure of gazing at the remains of my risotto as our waiter appeared to have totally disappeared. Staff meeting or tea break? Eventually 2 men came flying down from upstairs and started clearing other tables and eventually our table. The main course arrived fairly quickly after this and they could have been hotter. Half an hour under a heat lamp? The pie, mash and chicken burger and fries were all mediocre. Hackett's you spoiled what was planned to be a pleasant romantic evening. We felt like we were an inconvenience to you. We won't be back.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.