Despite all the negative reviews on Trip Advisor, we arrived with an open mind and prepared to give the hotel the full benefit of our doubt. Our optimism soon evaporated when we were shown to the dreaded room 14, the home of those unwitting folk who had the nerve to book using a discount voucher.
Having been gifted the vouchers, we had no idea how much the room rate for The Crown is, and never bothered to check, but it is fair to say that it is far more than the average travel lodge type hotel and had we been given a room of this quality in a travel lodge we would have walked out.
This room is barely 10 feet square and the decor is shabby, the curtains are hanging off the rails and the carpet is so poor that I wouldn't cover the floor of my shed with it.
Enough of the room though, on the positive side the hotel has a quaint restaurant serving quality food, shame they omit to advise on the menu that the offer of three courses for a set price (on certain items) of £15.95 only applies if you order before 7.30.
Breakfast at the Crown is a bizarre affair. Two of the restaurant rooms are used for this, but staff insist that one of the rooms is filled before they use the other, despite there not being enough tables in either room for all the guests should they all come down together, which given the short breakfast window of 8.30 to 9.30 is a strong possibility.
In fact the overwhelming feeling given by the staff at breakfast is that if you did turn up a few minutes past half nine they would refuse you breakfast, though thankfully we didn't put that theory to the test.
Most country B&B's give you a reasonable selection, not so the Crown where the menu states "as a valued customer you are entitled to a free continental or free full english breakfast". It goes on to state that if you want both (and by continental they mean a bowl of cereals and a some fruit) then a surcharge of £2.00 applies, if you want the third choice of scrambled eggs with smoked salmon then you pay an extra £3.50 but don't get the choice of free anything.
Portions at breakfast are best described as small, one egg, one rasher, one sausage, a desert spoon of beans and a few mushrooms (oh and a quarter of a slice of fried bread).
Other than the meal served in the restaurant, I find it hard to recommend the Crown to anyone and to compound it all I don't believe I have ever checked out of a hotel (however shabby) and not been asked by the member of staff if everything had been ok ? Perhaps the girl didn't ask because she feared the response !!!
Then again, what do you expect when you book using a discount voucher, I'm sure had we paid full price we'd have received a much better service.
The overall experience here is poor,and I would question exactly why the Crown subscribes to discount vouchers if it treats those who use them as second class citizens ?? The bad publicity on this website alone outweighs the benefits.
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- Also Known As:
- The Crown At Hopton Cleobury Mortimer, Shropshire