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“Don't Book On A Discount Voucher” 1 of 5 bubbles
Review of The Crown At Hopton

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The Crown At Hopton
Bradford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Don't Book On A Discount Voucher”
1 of 5 bubbles Reviewed 13 April 2014

Despite all the negative reviews on Trip Advisor, we arrived with an open mind and prepared to give the hotel the full benefit of our doubt. Our optimism soon evaporated when we were shown to the dreaded room 14, the home of those unwitting folk who had the nerve to book using a discount voucher.

Having been gifted the vouchers, we had no idea how much the room rate for The Crown is, and never bothered to check, but it is fair to say that it is far more than the average travel lodge type hotel and had we been given a room of this quality in a travel lodge we would have walked out.

This room is barely 10 feet square and the decor is shabby, the curtains are hanging off the rails and the carpet is so poor that I wouldn't cover the floor of my shed with it.

Enough of the room though, on the positive side the hotel has a quaint restaurant serving quality food, shame they omit to advise on the menu that the offer of three courses for a set price (on certain items) of £15.95 only applies if you order before 7.30.

Breakfast at the Crown is a bizarre affair. Two of the restaurant rooms are used for this, but staff insist that one of the rooms is filled before they use the other, despite there not being enough tables in either room for all the guests should they all come down together, which given the short breakfast window of 8.30 to 9.30 is a strong possibility.

In fact the overwhelming feeling given by the staff at breakfast is that if you did turn up a few minutes past half nine they would refuse you breakfast, though thankfully we didn't put that theory to the test.

Most country B&B's give you a reasonable selection, not so the Crown where the menu states "as a valued customer you are entitled to a free continental or free full english breakfast". It goes on to state that if you want both (and by continental they mean a bowl of cereals and a some fruit) then a surcharge of £2.00 applies, if you want the third choice of scrambled eggs with smoked salmon then you pay an extra £3.50 but don't get the choice of free anything.

Portions at breakfast are best described as small, one egg, one rasher, one sausage, a desert spoon of beans and a few mushrooms (oh and a quarter of a slice of fried bread).

Other than the meal served in the restaurant, I find it hard to recommend the Crown to anyone and to compound it all I don't believe I have ever checked out of a hotel (however shabby) and not been asked by the member of staff if everything had been ok ? Perhaps the girl didn't ask because she feared the response !!!

Then again, what do you expect when you book using a discount voucher, I'm sure had we paid full price we'd have received a much better service.

The overall experience here is poor,and I would question exactly why the Crown subscribes to discount vouchers if it treats those who use them as second class citizens ?? The bad publicity on this website alone outweighs the benefits.

Room Tip: Pay the full rate and when booking insist that you aren't given room 14.
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  • Stayed April 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank jonathan_374
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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905 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (317)
Date | Rating
  • English first
  • German first
  • Any
English first
Telford, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 13 April 2014

stayed here for two night on a wowcher deal(only stayed one night) lovely room (17) nice large room king size bed.nice bathroom walk in wet room good start,went down from there, which was a shame.not much information at reception given on how deal work ,we thought we were on a two night bed, breakfast and evening meal deal as stated on voucher (please read small print) only one night evening meal.we decided not to stay second night cause we would have to get a taxi into town approx £6.00 each way then pay for meal,as we like to relax and have a drink.luckily other guests were checking out when we overheard they were being charged for their second nights evening meal,when i came to check out they tried to charge me £41.00 for a meal, drinks and coffee,i did say that was our first night and we had only had drinks costing £6.40 BE CAREFUL.food was lovely but make sure if your on a deal you only choose food with ** by them or you will be charged extra,hope this helps

Room Tip: no 17 was good ,ladies should take a hairdryer
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  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank kaye b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 12 April 2014

I agree with some of the previous comments about the breakfast and the place looking tired but I do think it was rather quirky and good value for money when using the voucher. Food was excellent as was the location. Would stay again.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank montymo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worcester, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 11 April 2014

We stayed at The Crown on a voucher. We were allocated room 23 (in one of the cottages). After a while I felt I couldn't stay in there. The bed mattress was so old, you could feel all the springs. The curtains at the window and door had hooks missing. The whole ambience of the room was not good. The door was not painted, just had the primer coat on when bought. Outside the door there was a pile of rubbish and some old loft insulation which looked unsightly. We went back to reception and asked if we could change rooms, otherwise we would go home. We were shown room 15. I checked the mattress which was lovely and we asked if we could changed which was agreed. We moved into the room and found it very comfortable. Yes, there were a few stains in the carpet but this wasn't a real problem. We ate in the restaurant,booked in for 7.30 pm. We had a drink and read through the menu by which time it was 7.45 pm (which was our choice to take our time). At the bottom of the page of the menu it stated you could have 2 courses for £12.95 which we decided to choose. However, when we ordered we told that you had to order before 7.30 pm to have that but there was no mention of on the menu!. We would have ordered more quickly if we had known! The waitress said sorry it should say on the bottom of the menu but it's been cut off! We ordered from the full menu and the food was very good. Breakfast the following morning was good but found it odd that if you wanted fruit juice, fruit or cereals and full English you had to pay £2 extra, it was either/or. Never heard of that before. On the whole we felt the place needed a bit of a spruce up, it looked a little tired. No way would I pay £125 full price to stay at the Crown.

  • Stayed April 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Anne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Kirby, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 11 April 2014 via mobile

We were staying on a Mighty Deal voucher for two nights, 8/9th April. We had no real welcome on arrival, being initially ignored by someone busy on his laptop until a girl reappeared to take us to our room. Room 9 had a used tissue under the bed and dingy carpet edges which didn't encourage confidence in hotel cleanliness, so we decided to eat at Kings Arms in CM. It was excessively hot the first night which made for a disturbed night. (We unplugged the heater and opened windows to allow a sleep for our second night.) We returned to our room the first evening to find it untouched. Told 'reception', who stared and said 'They must have forgotten,' then after a long pause she asked if we needed clean towels. We made our own bed, a hotel first for us! Breakfast was uninspiring, whether full or continental. All in all there seemed to be a lack of management, and customer service was not a priority. We had the feeling that perhaps most guests were on voucher breaks and were thus given third rate service, although staff at breakfast were pleasant while being very rushed. What a disappointment. I'm giving 3 stars because the area is beautiful and we enjoyed our stay for that reason.

Stayed April 2014, travelled as a couple
Helpful?
3 Thank Maggiloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 8 April 2014

Had bought a 3 night break last April and had email from amazon local to remind me to use it! Have to say it's been great. Not grubby bit tired but then I paid 139 quid for 3 nights. A 3 course meal for 2 on first night which I'd happily have paid £70 in a restaurant, the scallops were excellent! And cooked brek x2 x3. Now. There are some daft things which if sorted would make good reviews, great. No loo brush. breakfast juice watered down. You get full English OR continental can have both for £2. Silly just give it. And 2 tables but only one east chair in room. But all this is just niggly not worth getting your knickers in a knot. The staff were fantastic! Just lovely. Will return.

Room Tip: Number 10 was lovely and big but no view. We weren't there a lot though and the view from sittin...
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  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank tracie f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilkeston, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 5 April 2014

we stayed in room 15 which was nice and clean, food was excellent and service was very good with polite staff, we would definitely stay here again. We had a trip into Kidderminster which was only 30 mins drive away, a very nice town for shopping and plenty of places to eat.

Room Tip: Room 15 was great very quiet with a heater that lets you control the temperature of your own room.
See more room tips
  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kirsty H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Crown At Hopton

Property: The Crown At Hopton
Address: Hopton Wafers, Cleobury Mortimer DY14 0NB, England
Region: United Kingdom > England > Shropshire > Cleobury Mortimer
Hotel Style:
Ranked #2 of 5 B&Bs / Inns in Cleobury Mortimer
Number of rooms: 18
Reservation Options:
TripAdvisor is proud to partner with SpeedyBooker.com so you can book your The Crown At Hopton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Crown At Hopton Cleobury Mortimer, Shropshire

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