Just returned from a 2 night stay at the Crown. Our second visit as we enjoyed doing so 2 years ago. We really like this hotel for a number of reasons. Firstly, the property is steeped in history and the building is wonderfully quaint. Secondly, the staff are always extremely pleasant and helpful and, of course, the local area is lovely. All big pluses in our opinion.
Ok so the downside based on our recent experience. The room was lovely even if the decor was a bit tired. Whilst others might offer negative comments on this, we see it as part of the hotel's charm - so long as the room is clean. Sadly, on this visit's evidence, cleaning needs to be improved as the carpet was dirty and no attempt had been made to vacuum it. Additionally, previous guests (perhaps weeks before our visit ) had obviously enjoyed a bottle of wine in their room and left the cork and plastic wrappings on a shelf which was clearly in view. The 'cleaner', however, failed to remove these and also forgot to provide bath towels on both days. As a result we started to wonder if less obvious aspects of cleaning had been ignored.
As for our previous stay, the food was tasty and reasonably priced. Internet access is free if, as we were told, 'you can find it'. We could now and then but coverage to be fair is patchy. Clearly not the Crown's fault but you might want to make urgent calls prior to arriving unless willing to use the hotel landline. From what we can gather no mobile signals are accessible from the hotel and immediate area. We rely on Vodafone so can only confirm it is not available.
In summary, will we go back? Very possibly yes but just to ensure that our experience was a 'one off' blip the management might want to consider checking rooms more frequently. Vacuuming carpets, removing rubbish and providing towels seem pretty basic house- keeping skills. So basic, in fact, that they might discourage repeat visits.
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- Also Known As:
- The Crown At Hopton Cleobury Mortimer, Shropshire