We got a great deal on wowcher but were confused as to where the hotel was. It turned out it was in the middle of nowhere. From the website and the outside the hotel looked nice. When we were checking in we were made to feel very unwelcome by the very abrupt arrogant man on reception. We were told what time to book our table in the restaurant after being asked when we wanted to eat. We were then taken to our room, room 12. Our first problem was the damp musty smell. There were so many frilly old fashioned completely pointless things in the room that it felt like a charity shop. The bed was quite small but very comfortable. The bathroom had a stained carpet, very low sloping ceiling and no shower. We also struggled to get hot water. There was no wifi except occasionally in the bar. And absolutely no signal, which bothered us as we had left our two small children with family to celebrate our anniversary.
We had a 3 course meal in the restaurant on the first night, again we were made to feel uncomfortable by the staff. We were seated right by a window on a very busy main road where the traffic noise was annoying. We were the only people in the restaurant but they seated two other couples on either side of us despite having the whole restaurant empty. I didn't understand the reason for this as we all had to talk hushed so as not to be overheard by each other. The food came out quickly and was really nice, definitely good value.
We had some drinks in the bar later that night and again were made to feel unwelcome by the man from reception.
We had a good night sleep and breakfast the next day was good. We tried to spend as little time as possible in the hotel due to the staffs manner and the room was pretty depressing. So we came back late that day, it was pretty annoying having to bath instead of shower as we never use our bath at home.
We were pleasantly surprised that our room had been made up and our tea and coffee replenished.
At breakfast on the second morning my husband ordered the continental breakfast, you can only have one or the other and he isn't overly keen on English breakfast. On the menu it stated that the continental breakfast includes croissant and pastries. He was given a bowl for cereal and when he asked if he could have a croissant he was treated like he was an idiot. The waitresses were both very unprofessional and I thought pretty scruffy in their appearance.
We literally couldn't wait to get out. When we checked out we were given our bar bill, which was quite expensive but they always are. We weren't asked about our stay and there was no thank you or pleasantries by the extremely unpleasant man on reception/bar. Overall it was a very good offer and good value but I would much rather pay more next time and stay somewhere more up to date with better service.
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- Also Known As:
- The Crown At Hopton Cleobury Mortimer, Shropshire