The first thing I noticed upon arrival was that the room (no.5) was rather ‘compact’, the second thing was the absence of a TV. When I went down to report it I was told that they could not quite understand as to why there was no TV in the room but they promised to sort it out immediately. When I went back to the room about an hour later, having had a drink in the bar, the TV still had not appeared and I went back down again and asked what happened to it. They young man behind the bar went off to check and finally came back with a TV, plugged it in and it was fine. It was about 5pm by then and the room and the bathroom felt rather cold so I tried to switch on the heater which was mounted on the wall and supported by two house bricks. Nothing happened, I turned the little knobs and fiddled with the controls but had no joy, the heater stayed cold and so I went downstairs again to report it. Once again I was told it would be sorted out and I went back up and waited for someone to come and look at the heater. My wife wanted to have a shower and get changed but felt uncomfortable about it as the room was too cold by then and surely somebody would come to the room and do something about the heater. Nobody turned up so down I went again to be greeted by a young lady who quite sternly told me that they were aware of the problem with the heater and that they were looking for a another heater to for our room. It did arrive some 10 minutes later and it worked fine.
As I said at the beginning the room was rather small, it contained only ONE chair to sit on to watch the TV, the second person had to sit on the bed with a totally obstructed view as somehow the bed was the wrong way round with the high headboard by your feet and the low end of the bed against the wall making it impossible to watch the TV whilst lying in bed. There was also only one bedside cabinet with a missing/broken handle and which was dominated by a table lamp which, apart from another lamp on a small table by the window was the only source of lighting in the room.
There was a somewhat larger table lamp on a drawer cabinet, but this one was not working and had no bulb in it. The three doors of the drawer cabinet were locked and could not be used and one of the draws contained a broken castor wheel.
I also noticed that the courtesy tray had two cups but just one saucer and that there was only one glass on the small wooden bathroom shelf. There was no other shelf or anything else to place any toilet bags or cosmetics, they had to go on the floor.
The shower cubicle was extremely small and you could not avoid it but to knock the mixer tap when turning round which could be quite dangerous if you push it inadvertently towards the hot water setting.
When we went to bed I unplugged the heater they had supplied as I don’t like sleeping in a warm room but somehow the room did not cool down and when I checked it out in the middle of the night I found to my surprise that the wall mounted heater, which had shown no sign of life before, was suddenly working overtime.
To sum up my experience in room number 5 I would say that this room is not suitable to be used as a double room, it could also do with some attention and needs an urgent make over.
This feedback is purely based on the room allocated to me upon my arrival, it does not mean that all the other rooms at the Crown are like this, they maybe excellent but as I have not seen one I cannot make any comments as to the standards of rooms in general. This would not be fair or just.
The food in the restaurant, there are three altogether, was fine and the prices are in line with the price structure of similar establishments
- Also Known As:
- The Crown At Hopton Cleobury Mortimer, Shropshire