Meet a group of friends, 8 children in total to enjoy a summer holiday get together..our experience was far from that. One child is gluten free and his mother made a phone call the day before to check if they cooked gluten free food, she was told yes the only food was fish fingers and chips. She was pleased with this as he could eat the same food as his friends. When we went to place the order we were rudely told by a member of staff that they couldn't cook gluten free chips....no offer of anything else so the mother requested an extra 2 fish fingers so her son could have a substantial meal. After nearly an hour a member of staff came and advised us that they burnt the fish fingers and they had no more, the only option was a jacket potato. The mother expressed her unhappiness and asked for a refund and was told no. The owner then came and said they could cook the chips separetely and didn't know why we had been informed otherwise and oh they've found some gluten free fish fingers. Great more time wasted. Eventually 2 fish fingers and beans arrived. A bowl of chips arrived separately brought by the chef, who clearly stated they were cooked in oil which contained gluten products. So they were not suitable. The owner was good at communicating with us but bizarrely told us all of his staffing problems and he clearly didn't understand gluten free. He did however give a refund. So the 1 rating goes to that. To sum it up, the service and communication was appalling and it ruined our day.
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