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“An opportunity to step outside the rush of life”
Review of The Lighthouse

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The Lighthouse
Ranked #2 of 32 Frome B&B and Inns
Certificate of Excellence
London, United Kingdom
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“An opportunity to step outside the rush of life”
Reviewed 13 August 2012

The Lighthouse is set in gorgeous grounds, with a lake, beautiful trees and an outdoor pool. Inside the rooms are immaculate, the tea house restaurant a joy and the 'Library" provides an amazing space to sit, read and chat. The staff are brilliant, helpful and sweet. I have spent time there on my own and as a family and it is always a pleasure to arrive. There is a newly built indoor pool which is warm and fantastic (check with staff re-opening times).

  • Stayed July 2012, travelled with family
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Helpful?
2 Thank matildaclark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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249 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (43)
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English first
Kent, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 13 August 2012

We decided The Lighthouse would be a good stop-over hotel on the way back from Cornwall before visiting Longleat the following day-& location wise it was perfect, as was the family room, outdoor pool & grounds. The atmosphere however was odd & didn't feel very child friendly, nor was the menu. We didn't realise it was totally Gluten,Dairy & Alcohol free & didn't feel atall at ease there. We also found it odd that they wanted full payment on arrival, although had we not paid in full I don't think we would have stayed the night. Breakfast was horrible, tasteless & bland & none of the staff seemed 'with it' atall. A very strange place that we will never re-visit.

  • Stayed August 2012
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Helpful?
22 Thank Sammart2604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JanetWilliams, Owner at The Lighthouse, responded to this review, 15 August 2012
The Lighthouse Management wish to address the points raised in the 'bizarre experience' review:

1. While The Lighthouse is not in essence a 'family resort' and more designed for those wishing to have a relaxing and rejuvenating retreat, during the summer months we are most welcoming of guests with their young families, who often stay to be close to Longleat and surrounding attractions. Our child-friendly facilities include: 3 family suites, highchairs, children's menu options, 3 hampers of toys and puzzles, 2 swimming pools, 1 rope swing, 30 acres and a woodland to explore. We do not have Xbox or other computer games available as other hotels may provide.

2. Our food is 100% gluten and dairy free. The tea and coffee are de-caffeinated and we do not use refined sugar in our recipes. It is clearly stated on our website that our focus is on health and nutrition. However, the food is homemade and delicious, and we are in the process of applying for a 'special breakfast' award based on the range and quality of what is offered. We make every effort to source ingredients which are nutritious, local and top quality. Most of our guests find the food more than satisfactory even though they do not have a gluten and dairy free diet, and enjoy the opportunity to try new/more healthy options.

3. In the busy months we do ask for full payment on arrival for ease of administration. Many of our business guests wish to leave early the following morning and, as we are not a hotel but a guest house/B & B, the Reception is not manned 24 hours a day. In my experience, it is not uncommon to pay in advance for your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Painswick
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 August 2012

A great place to stay. The staff were friendly and helpful. Beautiful countyside to walk in, or to just take it easy by the lake and the pool. i have stayed several times and enjoyed the nurturing feeling you get when you are there.If you get the time I would definitely recommend a couple of treatments to help you un-wind. The Love in the cup offers some great Gluten and dairy free food so I felt very much at home here, not having to worry about what i could and couldn't eat! so all in all a great stay and will be back again

  • Stayed August 2012, travelled solo
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Helpful?
3 Thank Ali M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 August 2012

The Lighthouse sits in 30 acres with beautiful views. It has a lake, heated outdoor and newly completed indoor swimming pools. On arrival you are welcomed by an attentive and friendly team. Meals are served in the light-filled cafe with views of the beautiful grounds. Food lovingly and freshly prepared is gluten and dairy free. If this is a first for you prepare to be inspired. Try their famous homemade soups, (pea, basil and spinach is a must), special Thai curries, salads and savoury snacks. They will also prepare pre-ordered packed lunches for picnics or your onward journey. The lighthouse is known for its selection of speciality herbal tea mixes, another delight. It has facilities for campers and those who like to fish. A perfect retreat destination.

  • Stayed August 2012, travelled solo
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Helpful?
2 Thank Kehinde J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haslemere
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 7 August 2012

The Lighthouse is situated in 30 acres if the most beautiful countryside the United Kingdom has to offer. It is a beautifully renovated set of farm buildings that lend it a most individual sense of serenity and quality. This sense pervades as one arrives and is welcomed- the whole establishment is well-maintaned and clean.

It did strike me as a little odd that there were 'healing symbols' on the walls as we arrived, but never mind; each to their own, right? Wrong. What started out as quirky oddities soon became claustrophobic reminders that this is not 'just a B&B' as the staff later suggested, but in fact a business run in support of the decidedly dubious 'Universal Medicine' organisation. Their literature is everywhere, and as if you can't get blatant enough, there is an enormous version of one of their symbols **on your pillowcase**. This would be absolutely fine, *if* they let you know that this was the case on their website (they don't), and if they didn't take the slightly absurd stance that they are 'simply a B&B', and nothing to do with 'Universal Medicine', which is should be clear to anyone but an utter loon that they are!

A quick flick round the internet left us in no doubt that we wanted nothing to do with Universal Medicine, and by association, The Lighthouse. To be fair, my additional night's stay which we no longer wanted was refunded without quibble, but so it should have been.

Let's be clear: I don't care what your beliefs are; believe what you like; but if your business is tied to a religious movement (though that was protested- this is my opinion), you should be clear about that. To not be honest, albeit by omission, leaves customers feeling duped. Avoid.

  • Stayed August 2012, travelled with family
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Helpful?
55 Thank StefanG404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JanetWilliams, Owner at The Lighthouse, responded to this review, 11 August 2012
The Lighthouse Management wish to respond to the ‘very odd’ review written on the 10th August 2012.

The Lighthouse offers accommodation to a wide variety of customers. The emphasis of the business is in providing a beautiful and tranquil environment, a loving but unimposing high quality of care from the staff, and the support of healthy nutritious food from our teahouse, so that guests feel they can unwind and rejuvenate. If they should choose so, relaxing treatments are also available on request. Often guests simply use the Lighthouse as a base to explore the area, or if they are passing through on business, so they do not always have the chance to take time and enjoy the surroundings and the service fully.

We cannot state more clearly that we are nothing to do with ‘religion’. Universal Medicine is a client of ours who makes use of the conference facilities on the premises and with whom we have had a wonderful working relationship for many years. We make use of their healing symbols as we have found them very helpful, and offer them in the bedrooms as an additional support for our guests to have a good night’s sleep. This is no more ‘odd’ than having bibles in the top bedside table drawers in hotels across the world. If this is not desirable to the customer, we completely respect their wishes. Our website depicts clearly that we have a ‘slant’ towards health and well-being, as many other places do.

If the customer was spoken to about ‘beliefs’ of any kind by our staff in a imposing manner, or treated other than with the utmost care and respect, we would like to hear about it. It is very disappointing for us to receive such a strong negative review – if you look at the other reviews on Tripadvisor you will see how seriously we take our job in ensuring that our guests feel very at home and well looked after. If he would like to discuss his concerns further, we would welcome the opportunity to talk things through.

And lastly, we would like to appeal to the customer to take the responsibility in writing reviews on websites such as Tripadvisor very seriously, as one person’s reaction can have a very damming affect on a business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 July 2012

I am not into swanky and meticulous....home is where the heart is and The Lighthouse is a haven of peace and timelessness... calm and quiet even with my two girls... the accommodation simple, clean and neat... we felt 'loved' but not at all smothered.

if you are looking to escape from the rat race this is ideal for families and couples alike - it is a small and sweet guest house with lovely staff who leave you to get on with your day... no fuss but plenty of warmth ...

my girls enjoyed every minute - dining out in the garden not far from the lake in the summer evening with the girls playing...

Cooked breakfast and healthy choices - totally guilt free and delicious.
i cannot recommend this place enough - we will return.

Room Tip: if you are going as a family with young children ask for the family suite inside the main part of th...
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank huma c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uxbridge, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 July 2012

We booked two rooms for a short break last weekend. The hotel is very nice and rooms are clean, however, one room with 4 beds is next to the kitchen so it's a little noisy and smells of cooking. We asked the staff for to change the room and they arranged 2 double rooms (away from the kitchen) for us. The place is clean, beautiful and quiet but be aware they offer only healthy and natural ingredients so don't expect to find dairy milk on their menu. You could either choose coconut or soya milk. The place would benefit from a small library and a games room. Slightly pricey.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
2 Thank Alaa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Lighthouse

Property: The Lighthouse
Address: The Lighthouse Bulls Quarries Rd | Tytherington, Frome BA11 5BW, England
Phone Number:
Region: United Kingdom > England > Somerset > Frome
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #2 of 32 B&Bs / Inns in Frome
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Lighthouse 4*
Number of rooms: 9
Official Description (provided by the hotel):
The Lighthouse is a tranquil Country House set in 30 acres of Parkland offering 4 star Guest House accommodation, Conference Facilities, and a lovely Cafe serving healthy and nutritious food daily. In the rolling Somerset countryside, yet close to the City of Bath, Longleat, Bristol and Wells. In November 2015 The Lighthouse won a 4 star Silver Accolade Award from Visit England for the high quality of accommodation facilities and services provided. ... more   less 
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Also Known As:
The Lighthouse Frome, Somerset

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