We booked to stay here for New Years Eve having seen the baths at the end of the beds and the seven course tasting menu. It looked to be a nice laid back event and place to stay... We were a bit wrong..
On arriving at around 5.30pm the hallways were full of boxes of decorations and musicians equipment with a few staff running about and looking disorganised. If it hadn't have been for one of the waitresses arriving at the same time we would have been stood outside the locked front door in the rain.
The room was cute - but smaller than they appeared on the website. We were 'greeted' by a barman who showed us to our room, but seemed confused and not quite with things - we were essentially just left to it... I had asked for non feathered pillows when making the booking, and, on checking, had all feathered ones and a feather duvet - which I stated I was allergic to when booking.
There was then more chaos as the waitresses tried to find non feathered bedding from other rooms. In the end they could only find two pillows and a duvet.
The tasting menu with wine flight was however good. Each course was well prepared and well presented. The waitresses were friendly and served each course with a smile... there was however another, but....
I had asked for fish courses to be swapped on booking and told this wouldn't be a problem. With both of the fish courses I had to send the plate back as they had forgotten, with one dish it had to go back twice.
Up until this point we were actually reasonably contented and put the mishaps down to the busyness of NYE.
On going to bed at 1.30 we noticed that there was a loud disco party in the pub, which has very thin floors, our room was in a prime location for the bass of this, and also loud shouting outside the front door. We assumed that the party would end about 2.00am and so waited, unable to sleep with incredibly loud noise.
This continued until 4.30am when the disco stopped, at this point incredibly loud. We then had a smoke alarm activation which went off for several minutes leading us to get out of bed and dressed - we then heard people shouting that it was because of the dry ice from the disco. The party continued, and we were again kept awake... It then took until 5.30am until the loud partiers left the building all holding shouted conversations throughout the building. At one point there was a fight that sounded like it started in the hall way and moved outside our room window. (We were told later that morning the police had been called - we weren't surprised when we had seen some of the people arriving for the disco party earlier in the evening that already looked like they wanted some bother, in our opinion.)
In the morning we mentioned the above to the receptionist - she took £20 off of the bill which seemed a poor compensation given an overall pricetag of around £300-£350, but having had literally no sleep the night before we just wanted to move on.
Overall we did feel a bit like we had been sold a false image of what the evening and target customers were. We had been sold what appeared on the website to be a quiet tasting menu and quaint accommodation to see in the new year, but received this, plus loud and numerous thuggish characters shouting through the night around the building - not relaxing!
- Official Description (provided by the hotel):
- First recorded as an Inn in the 14th century, the Archangel has an excellent reputation for its vibrant atmosphere, warm hospitality, top quality cuisine and quirky yet first-class accommodations. The ten bedrooms are decorated in deep, rich purples and golds and include luxurious details such as sumptuous velvet curtains, zinc roll-top bathtubs and gold Florentine headboards. Facilities include flat-screen TVs, Wi-Fi and Branche d'Olive toiletries. The restaurant is built into a centuries old hay barn adjacent the main house. Ancient stone walls are simply whitewashed and embrace a free-floating glass mezzanine cube. The Archangel serves top quality food using the finest locally sourced ingredients and the stylish bar gives a buzzy atmosphere offering the finest local ales and original cocktails. The Archangel is located right in the centre of Frome, a historic market town with cobbled streets. Bath is only 25-minute drive from the Archangel.' ... more less
- Reservation Options:
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- Also Known As:
- Archangel Hotel Frome
- Archangel Frome, Somerset