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“great hotel , great staff , great food”

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Premier Inn Frome Hotel
Ranked #1 of 4 Hotels in Frome
Certificate of Excellence
birmingham
Level Contributor
547 reviews
167 hotel reviews
common_n_hotel_reviews_1bd8 333 helpful votes
“great hotel , great staff , great food”
Reviewed 6 February 2014

this is a great PI , all the stay there friendly
the rooms where spotlessly clean and very roomy !

its not the easiest place to find, I use the pi TOMTOM downloaded POI thingy and it takes you to a housing estate

at the restaurant, food was great both evening meal and breakfast

  • Stayed February 2014, travelled on business
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank phil a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,156 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (173)
Date | Rating
  • English first
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English first
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 February 2014

I always stay at Premier Inns when travelling because you know exactly what you are going to get.

The same can be said of Frome with just a couple of exceptions. The check in, room, cleanliness, service, restaurant/bar were all to a high standard as usual.

Only 2 negative points: usually at a premier inn there are Key Card doors between reception and the bedrooms. This always makes me feel doubly safe. Here there were no key card doors which meant anyone from the Pub/restaurant could wander along the bedroom corridors. It would be great if they rectified this. Also, the chef for breakfast was not on top form. Asked for poached egg on toast, egg was overcooked and the toast was black (but served with the black side face down on the plate. I just made myself fresh toast.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Smartloobylou T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swanage, United Kingdom
1 review
Reviewed 3 February 2014

Had a wonderful stay, will use again as it had everything you want when away from home, comfort being on top of the list along side the friendly service.
The rooms were an idea size, staff were very obliging on the need o my daughters and their families who were also staying. Would definitely use again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
No
Level Contributor
95 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 16 January 2014

In a premier inn however not in this case. The room was large, clean, & functional. No problem there,Just what you want, But there was very little water pressure in the shower so it was near impossible to have one when I told reception of the problem they said ok sorry and that was that! Next to the Table, Table restaurant The food at best was mediocre with below average presentation & service You don't expect 5 star food & service but you do expect it to all be of a good standard. Surely not too much to ask for from a chain Hotel I have stayed in others & not had a problem. Will think twice before I return.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank witheldno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 January 2014

Excellent stay: SO quiet, very clean and the staff warm and friendly. We have always stayed in a similar chain (starting with T, ending in lodge) but if you can afford the extra pay it - it's worth it.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Br1ght0n_rev1ewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, England
Level Contributor
103 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 9 January 2014

We stayed here solely for it's proximity to Longleat (which is only a 10-minute or so drive away) which we were visiting on New Years Eve. We stayed 2 nights at Premier Inn which has a Table Table restaurant (The Frome Flyer) attached, accessed directly through hotel reception for guests. The hotel was clean, the staff were pleasant and helpful with booking tables for meals, the room was clean (with a humongous flat screen TV on the wall!), there was extra tea/coffee/milk etc easily available from reception and a Premier Inn bed is always a comfy bed! Oh and there is plenty of car-parking freely available.

Towards New Years Eve I received an email from the restaurant regarding booking a table for their New Years Eve celebrations as we were hotel guests. The fireworks at Longleat were at 6.30pm so I knew we needed somewhere for an evening meal later on so decided we may as well partake. The cost was £25 per adult (there were plenty of children in the restaurant too but I don't know what the charge was for them) for a 3 course meal from a set menu, entertainment, balloons, party poppers, crackers and so on and use of the table for the entire evening - I think the bar was open until 2am). Now when we went to bed just after midnight it was still a bit noisy with people to-ing and fro-ing to their rooms and kids running up and down the landing and doors shutting etc. but you know what, I know there's the Premier Inn good night guarantee and everything but it's New Years Eve and there's a party going on so I certainly won't penalise Premier Inn for that...sometimes you have to make allowances. It was only until abut 1am and I think breakfast was running an hour later on New Years Day so you hadn't particularly got to rush to get up and about if you didn't need to. Incidentally the food at breakfast and dinner was very nice and the restaurant staff were friendly and helpful.

If we went to Longleat again for New Years I would certainly stay here and join in the festivities.

There is not much directly surrounding the hotel as it is situated on a business park but if you're just using it as a base then that really isn't a problem. Not too far away (by car) is National Trust Stourhead, a stately home which has a lovely lake and landscaped parkland to walk round if you feel inclined.

  • Stayed December 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank eddi72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
71 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 7 January 2014

My partner and I walked into the Premier Inn in Frome on Monday afternoon to see if they have a room available. The lady at reception was helpful (and always friendly when we passed her) and set us up with a room at a reasonable price quickly.

There is plenty of parking and the rooms are what you come to expect of a Premier Inn. Clean, minimalist, etc. TV was a good size and we had a good location towards the back of the hotel, away from the main road.

It's a little bit in the middle of nowhere and a lack of free wifi is always a nuisance in a hotel but aside from that, we were very happy with our stay.

Room Tip: Ask for a room away from the main road if possible.
See more room tips
  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank TSSandJL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Frome Hotel

Property: Premier Inn Frome Hotel
Address: Jenson Avenue | Commerce Park, Frome BA11 2LD, England
Region: United Kingdom > England > Somerset > Frome
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Frome
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Frome Hotel 3*
Number of rooms: 44
Official Description (provided by the hotel):
Want to watch lions and tigers at play? Just make the 15-minute drive to Longleat Safari Park ... more   less 
Also Known As:
Premier Inn Frome Hotel Frome
Premier Inn Frome Hotel Somerset

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