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“Service in restaurant shocking!!!”

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Premier Inn Frome Hotel
Ranked #1 of 4 Hotels in Frome
Certificate of Excellence
Carmarthenshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Service in restaurant shocking!!!”
Reviewed 26 April 2014

Stayed in the Premier Inn last night. Staff were friendly, rooms fine for what we needed. Had food in the Flying Frome! What a mistake! Our waitress seemed to be on another planet!! We asked for lemonade for my 2 and a half year old son, we had soda water, when asking the waitress if we could have lemonade, not soda water, she looked at us as if she didnt believe it was soda water! In the end, she walked away, without the drink, so we ended up having to change the drink ourselves at the bar!! Service wad slow!! Everything we asked for we had to end up goin to the bar to get it ourselves!
Never again!!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SesNew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (174)
Date | Rating
  • English first
  • Italian first
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English first
Barnstaple, United Kingdom
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 April 2014

Just come back from a 2 day break. The receptionist was very friendly when we checked in and this carried through to the restaurant staff. Have not come across a more friendlier team nada all very efficient. Very close to attractions. Food although not amazing was fine and the breakfasts were very good. Room hot but 2 fans provided in the room.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pembroke, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 April 2014

The cleanest hotel with the most exceptional staff I have ever stayed in. The restaurant is also exceptional with a special mention for Kyle and Beth. Well done to you all. I will be back without question.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John848296
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashton-under-Lyne, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 April 2014

Arrived after a long drive down from Manchester en route to Longleat Safari Park, room was good, clean and staff were very helpful. (arrived mid summer, roasting, no aircon but you dont get them in Premier Inn's, but staff went out of their way to get extra fan for the room).

Evening meal was terrible, waited 40 minutes for our starter after receiving the wrong one twice, main meal arrived and was full of gristle (steak and ale pie).

Breakfast though was spot on.

Would stay here again, but not eat the evening meal at the restaurant.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John_Oliver_1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Frome Hotel, responded to this review, 25 April 2014
Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by Guest Relations and the Management Team at this hotel. We hope to welcome you back to Premier Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Battle, United Kingdom
2 reviews
Reviewed 14 April 2014

Frome Premier Inn really great. Quiet, modern, clean, super breakfast. staff very friendly and attentive. Very close to Bath, Longleat and Lacock village (NT - where they filmed Cranford and some Harry Potter!) well worth visiting. Excellent value for money as able to have 4 people in one room and free breakfast for the children.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 April 2014

Stayed on Sunday....Rooms nice fresh and clean but let down by restaurant bar area....too cramped no good for large groups (which we were! About 12 of us.) On the evening we stayed no steak on the menu!!!!! In the morning no hash browns. Don't bother with the meal deal!!!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robopopster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portsmouth, United Kingdom
Level Contributor
61 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 7 April 2014

Room and bathroom was very clean. Reception staff helpful and friendly. Plenty of parking spaces available.

Main gripe. The curtains was to short and let the outside light in during the whole night There was also a cold draft from under the door!

Other than the above, every thing else was fine.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vingerred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Frome Hotel

Property: Premier Inn Frome Hotel
Address: Jenson Avenue | Commerce Park, Frome BA11 2LD, England
Region: United Kingdom > England > Somerset > Frome
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Frome
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Frome Hotel 3*
Number of rooms: 44
Official Description (provided by the hotel):
Want to watch lions and tigers at play? Just make the 15-minute drive to Longleat Safari Park ... more   less 
Also Known As:
Premier Inn Frome Hotel Frome
Premier Inn Frome Hotel Somerset

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