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“Dissaponted”

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Travelodge Ilminster
Ranked #1 of 1 Hotels in Horton Cross
Paddock Wood, United Kingdom
1 review
“Dissaponted”
Reviewed 5 July 2014

If you choose the Illminster Travelodge do not accept room 114. The extractor fan from the restaurant is just outside the window. It is very noisy and smelly and we had to have the window open as the room was so hot. The refurbishment of this Travelodge seems to have down-graded the rooms. Although the bed was comfortable, the room was clean etc. there was no where to put your suitcase except the floor. There were no comfy chairs or sofa to sit on and the TV was small and wasn't even widescreen.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
Thank June D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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257 reviews from our community

Traveller rating
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    91
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    23
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
leicester, UK
Level 5 Contributor
76 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 1 July 2014

Stayed at this Travelodge for a couple of nights in June, Firstly - the positives. Location is good and convenient. Ample car park space, adjacent Little Chef restaurant/ Burger King - also a Shell garage with limited supplies of snacks etc.
As for the hotel itself - its a "re furbished" Travelodge. That means brighter rooms, better beds etc. The room itself was of a good size, bathroom adequate.
Some minor issues with cleaning / housekeeping - the bathroom had clearly not been cleaned fully on check in - there was a distinct edge of dust around the perimeter of the floor, and I found the plastic cover of a razor in the floor, when I stood on it!

I was interested to note from a previous review that reception offered a fan for the rooms - if I had only known that! The room was very hot - as was the weather - throughout my stay, and this would have been very welcome. Please - when its hot and stuffy - make fans complimentary, not optional. The windows only have the usual restricted opening, for fresh air ventilation.

Now - if you are thinking of taking advantage of Wi -Fi ( payable, although I can never understand why ), be aware. Its slow, and the room I was in really struggled to get reception. I had to pop out into the corridor to get re connected, frequently. Not acceptable really,
I have emailed Travelodge about this - sadly, no response. Disappointing. Interestingly - reception staff let it slip that they have issues themselves with Wi - Fi connectivity.
Overall - a reasonable Travelodge. Could easily be a brilliant Travelodge with just a few remedial touches.

  • Stayed June 2014, travelled solo
    • Value
    • Location
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Helpful?
Thank mel.w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South West
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 July 2014

We stayed here for one night as a stopover on our way somewhere else. The check in was extremely quick and not the most friendly. The room was basic and not very clean, hairs on toilet, and under bed not hoovered, the shelf above the coat hangers had not been dusted in a long time! It was very warm and if we had our window open you could hear people talking below. I would say its fine for one night but no more.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steffi11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swansea, United Kingdom
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 June 2014

Convenient location and easy to find. Dissappointed with reception staff as they were either not there when you checked in or quite offhand at checkout. Rooms basic and fairly clean but I found hair on the clean towels, dust on the toilet roll holder and toothpaste on the tiles. Giving the cleaner the benefit of the doubt, she may just have had an off day as the rest of the room was fine. The public areas of the hotel left much to be desired as the carpets had mud on them and spilled drinks on the stairs. There is a Burger King and a Little Chef next door which gives 10% discount to customers of Travellodge but make sure you take the voucher with you as they no longer give the discount if you only present the key. The new beds are extremely comfortable as are the pillows but I personally find the Duvets too warm.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
Thank Jane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrogate, United Kingdom
Level 1 Contributor
3 reviews
Reviewed 19 June 2014

A bad night on a hot evening, no air-conditioning and windows left open a crack did nothing to help (except to let in external noise). This hotel is fairly grubby looking for one that is advertised as a refurbished one.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
Thank docpulse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Amy from Customer Services at Travelodge Ilminster, responded to this review, 23 June 2014
We are really sorry to learn of your disappointment with the temperatures in your room docpulse. Unfortunately we do not provide air conditioning in this particular hotel however in an attempt to make our customers have a comfortable stay we do offer fans at reception, on a first come first serve basis. We do expect the whole of our hotel to be clean and fresh so it is regrettable to learn you found this was not the case. We will be sure to pass on your comments to the hotel management team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Horton Cross hotels

Peterborough, United Kingdom
Level 5 Contributor
58 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 19 June 2014

Have not stayed at a travelodge for sometime but this turned out to be a very pleasant surprise. Check in was easy and the rooms had everything you need. There was a Little Chef/Burger King next door so food was available. The hotel was easy to find and was well positioned for onward travel.

Room Tip: Room at the back would be quieter
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PWR187045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
Reviewed 13 June 2014

This Travelodge has had a great makeover, with clean and fresh décor and furnishings. The bathroom was vastly improved, with clean bright tiling and good safety handrails around the bath. We were in room 3, which has two comfortable chairs. The room was well lit with plenty of space for luggage. Best of all is the really comfortable bed!
Jill on reception was helpful and informative.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
Thank GTO2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Travelodge Ilminster

Property: Travelodge Ilminster
Address: A303, Southfield Roundabout, Horton Cross, Ilminster TA19 9PT, England
Phone Number:
Region: United Kingdom > England > Somerset > Ilminster > Horton Cross
Amenities:
Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Horton Cross
Price Range (Based on Average Rates): £
Hotel Class:1.5 star — Travelodge Ilminster 1.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Travelodge Ilminster Hotel Horton Cross
Travelodge Horton Cross
Travel Lodge Horton Cross
Horton Cross Travel Lodge
Horton Cross Travelodge
Travelodge Ilminster Horton Cross, Somerset

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