We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Worthy but not top class”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Ston Easton Park Hotel
Ranked #1 of 1 Hotels in Ston Easton
Certificate of Excellence
Wiltshire
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Worthy but not top class”
Reviewed 31 August 2012

Overnight stay DBB deal. Room clean and attractively furnished. Had to ask for 'hospitality tray' to be able to make tea / coffee in the room. Wifi worked well. 5 course 'tasting menu' was acceptable only - cheap ingredients based: one of the 5 courses was the amuse bouche; salad and pea pannacotta, then haloumi with salad, then duck, finally strawberries and panacotta. Not a very inspiring menu but competent enough.

The place is grand rather than beautiful. They are obviously struggling to keep the grounds going - the wonderful old kitchen and flower garden is in a deplorable state and desperately needs some TLC.

The two let downs, which this place should address were: 1. Musak in the fine drawing rooms and restaurant. This is simply not acceptable in an establishment which pretends to quality. If guests want canned music they should plug in their own iPods. Having opera and modern jazz disturb the peace of these lovely rooms is hospitality vandalism.

2. The reception: we were greeted by a girl who clearly had no interest in welcoming us. Receiving no greeting whatever, my wife said 'hello' and was met by stony silence. Before we had even put our cases down, this creature asked for our accommodation voucher! Then, with us hauling our luggage, she led us to our room - stopping to give a long orientation of the public rooms; no thought for the fact we might be tired after a long journey; no smile or word of welcome. First impressions count and a smile and kind word cost nothing. Why on earth don't they train their front of house staff.

Ston Easton Park is apparently under new ownership. If they want to survive in these difficult times they should address these issues in an otherwise fine hotel.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HansSachs43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dverrier, General Manager at Ston Easton Park Hotel, responded to this review, 10 September 2012
Dear HansSachs43,

Thank you very much for taking the time to write to us about yuor recent stay here at Ston Easton Park.

I was of course disapointed to read that some aspects of your stay fell short of your expectations.

We have certainly spoken to all the staff concerned and have reinforced to all of them the expected standards of customer service. We are making making sure tha tthe training provided is adequate and react accordingly.

In the meantime, please rest assured that your feedback is very much appreciated as it will enable us to continuously improve our service.

Kind Regards
Denis Verrier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

658 reviews from our community

Traveller rating
    420
    148
    59
    20
    11
See reviews for
89
436
6
19
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (170)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Berkshire, United Kingdom
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 30 August 2012

We booked this hotel on a whim having failed to get to our origional destination. It is a real gem of a place. The house is fabulous but what really set it apart for us was that it hasn't been modernised and 'hoteled'. We really felt like we were experiencing the same decor and luxury that visitors to the house would have had over the centuries (albeit we benefited from better plumbing!).
If you do stay make sure you set aside plenty of time to enjoy the grounds and the terrace, it's not the sort of place you want to just sleep and move on. Take the time to really appreciate the relaxing atmosphere.

Room Tip: Pink room is nice, didn't see the others.
See more room tips
  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pigdog42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 August 2012

I bought this as a birthday treat for my husband at a good rate on Travelzoo and we weren't disappointed. A luxurious and relaxed hotel which has kept it's charm but obviously been updated. We had the Vine room, right at the top of the hotel overlooking the front lawns and fields. No lift but not a problem. The bed was very comfortable and the room beautifully decorated and very spacious. The only criticism I have, is that the chambermaids obviously don't look above their heads as there were numerous cobwebs around the ceilings! but otherwise it was immaculately clean and I especially loved the crisp white cotton bed linen. At dinner we had the 5 course taster menu which was just devine, we loved everything we had and the service was excellent. It was lovely to have pre-drinks in the lovely library and even nicer when we were given some very tasty canapes. Breakfast was great with freshly pressed orange juice, although my husband was a little disappointed with the fruit salad as it only had apple and melon, but not really a complaint! The staff couldn't be more helpful and the service was superb. Oscar the dog is the star, excuberant and full of life, making the manor feel like it may have done many years ago!!

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JAW45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bath, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 August 2012

We spent a Sunday night at Ston Easton almost 11 years to the date after we'd been married there.
Unfortunately we didn't have the Master Suite again but a much smaller room on the other side of the house which had a huge comfortable bed and a nice bathroom. We spent the afternoon sitting in the front with a bottle of wine and reading which was very pleasant. We also went for a walk around the grounds, unfortunately the kitchen garden has been neglected which is a shame.
Our evening meal was very good too. Both the waiting and reception staff were very polite and helpful. One word of advice, it is an old listed building and quite creaky so if you're a light sleeper take your ear plugs.
Ston Easton is a country house hotel and is not a designer hotel if you like relaxing in a pleasant environment you will enjoy it here. It has just been bought by another hotel chain and hopefully they'll be able to restore this beautiful old building to its former glory.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ALO62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somerset West, South Africa
Level Contributor
102 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 28 August 2012

Had the most fabulous lunch on Sunday 26th August. Menu was 1st class, service excellent, venue and grounds so beautiful. Highly recommended. This was a birthday party celebration and we had our own dining room which made the event very special.

Room Tip: Sorry didn't stay the night
See more room tips
  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank Selbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merthyr Tydfil
Level Contributor
334 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 231 helpful votes
Reviewed 28 August 2012

Thanks to an excellent offer from Travelzoo just spent one night here in a superior double room which included a 5 course set tasting menu and full english breakfast for £169. The room was lovely but not as big or as grand as we have had in the past. The hotel did not have a bar but you ordered drinks with a waiter and had them in a lounge area. The hotel and gardens were lovely and because we were lucky enough to have nice weather we sat down by the river, very relaxing. The meal itself was lovely and because we have watched masterchef could appreciate the delicate presentation of pea shoots and flower petals etc. everything tasted delicious. Had a bit of a shock next morning when we checked out, before dinner we had to wait in a sitting area and when we were asked if we wanted a drink we had 2 glasses of water - we were charged £3 for this, (from a jug not a bottle). The water on the table was chargeable, the waiter poured this for us without asking. We had to pay £4.50 each for a coffee and petit fours, and a 10% service charge was also added next day, I have lost the bill but I am sure I remember saying to my husband the meal must having cost £126, I am sure we paid 10% of this. As far as I am concerned no meal is worth this amount no matter how nice. I asked the receptionist what it would have cost if we had paid the normal rate and it would have been £320, plus coffee, water and service charge. I have stayed in many castles, abbeys, grand old houses etc and this hotel is not worth £320 a night, I am so glad I saw the offer on Travelzoo. Another couple of points all the staff were wonderful very professional, we were shown to our room by the receptionist and the waiters were great. There were only 8 couples having an evening meal and we saw another couple when we had our coffee outside, 9 rooms only booked, perhaps they need to look at their prices, they are certainly overcharging for what they are providing, surely it would be better to charge less and have more people staying there. To be honest it felt very quiet with very little atmosphere and at breakfast the next morning there were only 4 of us and you could hear a pin drop, no background music, a little uncomfortable. I am very glad I had a chance to stay here, it was my 50th birthday and this break certainly was a nice way to celebrate this.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rainbirds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 August 2012

Stayed here earlier this summer. Found the reception staff to be very unprofessional and the room to have amongst other things:

1.Pubic hairs in bidet left by previous guests;
2. Dog hairs on bedspread;
3. Champagne wrapper on floor AFTER Housekeeping had been in;
4. Bathroom needing updating.

The best service received was from a middle aged waitress at breakfast. The younger female staff on Reception are obviously there for the male clientele - dolly birds who would rather be on "The Only Way is Essex" judging by their lack of customer care skills.

The male waiting staff were all very good but generally it gave the impression of needing an overhaul. The gardens are tired and uncared for.

Room Tip: Don't stay on the third floor - very low ceiling!
See more room tips
  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iqbal k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dverrier, General Manager at Ston Easton Park Hotel, responded to this review, 10 September 2012
Dear iqbal k,

Thank you very much for taking the time to express your disapointment with some aspect of your stay as we always welcome constructive criticism.

Your comments on the Housekeeping were of course extremely disapointing and I can assure you that these have ben taken very seriously indeed. We have certainly spoken to all concerned and are taking the necessary steps to avoid any repetition int he future.

I am pleased to say that following the very recent sale of Ston Easton Park, we are now putting togehter some very exciting plans in place to invest in the gardens and develop them even further over the next few years.

I have also taken note of your comments towards the reception staff. I have of course made note of your dispaointment in their customer service skills and will certianly make sure that necessary training is given where the needs are identified. However, I found very disapointing and somewhat offensive some of the wording used in your review towards the female members of staff on reception. They are all extremely professionals and take great pride in what they do. Suggesting otherwise would be grossly inappropriate.

Once again, thank you very much for taking the time to make me aware of some of your disapointments as this will certainly help us in cocnsistently improving our service.

Kind Regards
Denis Verrrier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Ston Easton
7.0 mi away
Bannatyne Hotel - Charlton House
Bannatyne Hotel - Charlton House
#1 of 2 in Shepton Mallet
948 reviews
7.0 mi away
Best Western Plus Swan Hotel
2.9 mi away
Best Western Plus Centurion Hotel
Show Prices
Show Prices
Show Prices
8.7 mi away
The George at Nunney
The George at Nunney
#1 of 1 in Nunney
457 reviews
10.3 mi away
The Royal Crescent Hotel & Spa
12.0 mi away
Bailbrook House Hotel
Show Prices
Show Prices
Show Prices

Been to Ston Easton Park Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ston Easton Park Hotel

Property: Ston Easton Park Hotel
Address: Ston Easton, Ston Easton BA3 4DF, England
Region: United Kingdom > England > Somerset > Ston Easton
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #1 of 1 Hotels in Ston Easton
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Ston Easton Park Hotel 4*
Number of rooms: 21
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Priceline, TripOnline SA, Ebookers, HRS, Evoline ltd and Cancelon so you can book your Ston Easton Park Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ston Easton Park Bath
Hotel Ston Easton Park
Ston Easton Park Hotel Somerset

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing