Overnight stay DBB deal. Room clean and attractively furnished. Had to ask for 'hospitality tray' to be able to make tea / coffee in the room. Wifi worked well. 5 course 'tasting menu' was acceptable only - cheap ingredients based: one of the 5 courses was the amuse bouche; salad and pea pannacotta, then haloumi with salad, then duck, finally strawberries and panacotta. Not a very inspiring menu but competent enough.
The place is grand rather than beautiful. They are obviously struggling to keep the grounds going - the wonderful old kitchen and flower garden is in a deplorable state and desperately needs some TLC.
The two let downs, which this place should address were: 1. Musak in the fine drawing rooms and restaurant. This is simply not acceptable in an establishment which pretends to quality. If guests want canned music they should plug in their own iPods. Having opera and modern jazz disturb the peace of these lovely rooms is hospitality vandalism.
2. The reception: we were greeted by a girl who clearly had no interest in welcoming us. Receiving no greeting whatever, my wife said 'hello' and was met by stony silence. Before we had even put our cases down, this creature asked for our accommodation voucher! Then, with us hauling our luggage, she led us to our room - stopping to give a long orientation of the public rooms; no thought for the fact we might be tired after a long journey; no smile or word of welcome. First impressions count and a smile and kind word cost nothing. Why on earth don't they train their front of house staff.
Ston Easton Park is apparently under new ownership. If they want to survive in these difficult times they should address these issues in an otherwise fine hotel.
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- Also Known As:
- Ston Easton Park Bath
- Hotel Ston Easton Park
- Ston Easton Park Hotel Somerset