Most of our stay here was excellent - decent sized room, a recently refurbished bathroom, quality welcome tray and a friendly welcome aswell. The beds were comfortable and the management was flexible with us changing the bed layout nearer the time of our arrival. So far, so good. What let it down unfortunately, was the bizarre policy towards breakfast.
I have stayed at countless hotels and B&B's and have a fairly rounded view of what seems to work and also what seems fair service to offer your guests. I asked for my cooked breakfast to be over cooked if possible; I.e. crispy bacon and non runny egg etc. I was told all the cooked breakfasts were pre-cooked and so I could only have what had already been made. I appreciate the venue had a lot of guests to service, but would it really have been that much to ask to fry the bacon a little longer? I have never met that sort of response before, even from places that said they pre-cooked everything (which I personally don't like anyway, as I'd rather everything was cooked to order - I don't mind waiting the extra period this requires.)
So, an excellent rating is not forthcoming, but it's still very good. Please do reconsider your attitude towards giving people a tiny bit of flexibility over the food they have paid for - it would be much appreciated
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- Also Known As:
- The White House Williton, Somerset