We have stayed at this hotel twice before. This is the 3rd visit. Next time I would stay in the main Alton Towers Hotel. However, Splash Landings is ideal for people with kids, want furry animals wondering about, quiz nights, kids entertainment, disco etc., The Alton Towers main hotel is a so much more quite, live band/man singing songs and not many kids at all - I would stay here especially if you are a couple with no kids.
However, Splash Landings, my daughter and her friend loved it and have loved it in the past. The staff are all great can not fault them at all - they go out of your way to make sure you have a lovely stay and nothing is to much trouble. Great to have a hotel with all English workers, who understand you. (God I am going to get slated for putting that - but it really is).
The hotel was so hot and stuffy, the room was roasting - window opened a bit and there was a fan supplied but it was still roasting - really stuffy as well. Walking past the other bedrooms there was no air - maybe one window that opened on a couple of the floors but nothing else - it was like a sauna. At one point my kids did not know what to do with themselves in the room at bedtime as it was stuffy and hot - they ended up sleeping with cold damp face clothes on their heads.
The evening meal at Splash Landings was busy no table until 8.15pm - and I went to book a table at just before midday - was told that they were all booked already to eat earlier. The evening meal was ok - buffet style. Very busy in restaurant - table were still sticky from people eating and drinking before you - chairs sticky as well. I had Goat Curry which was very nice. But at £20.00 an adult and £12 for kids not worth the money at all. The other food was basic and the carvery meat looked nice but the beef was really fatty. Very basic, things not getting filled up - now enough bowls for the puddings. Kids walking around looking for bowls - other kids walking about as well. One kids who I did not know asked me for my bowl as he could not find one!!! It was messy as well - serving spoons, sauces dripped everywhere, very basic and definitely not worth the cost.
Kids loved the water park but this was extra to the cost of the hotel - £12.00 each, I just wanted to go and watch the kids but was told that I would need to pay £7.50 to sit and watch by the pool. In a way I am glad they charge as therefore it is not to busy but maybe offer a discount to guests staying at the hotel? Kids loved it and had so much fun in there.
Breakfast again was buffet - lots of choice and we ate at 7.30am when it opened so all clean and all fresh and everything out. Lots of choice. It was busy at 7.30am and by the time we left at around 8am - there were ques of people/families waiting for tables.
Were allowed in the park 1 hour early as stayed at hotel - but not on all rides, selected rides only which are displayed in reception that morning. Kids were happy but maybe as new ride there - they should offer this to hotel guests as well as the que was long waiting for this ride at the theme park.
I can not grumble as the hotel was 50% with a newspaper deal - I would go back, but I would not pay full price. We paid £130.00 which was ok but no way would I pay the full cost, I would have been disappointed then, on the flip side - we went to take daughter and her friend, and wow did they have a good time and loved every minute of it (apart from the heat in the room). Would I go back - yes but only if I had a money of voucher again.
The staff were amazing from check in, the staff in the bar, the man waiting to greet you by the main door, the girl on the ticket desk in reception was so nice bless her, the guy in the games room - all great a real asset to have working for Alton Towers.
- Official Description (provided by the hotel):
- Offering a bright and tropical taste of the Caribbean, the sun shines every day in this crazy Caribbean themed hotel! After a busy day relax in Ma Garrita’s bar, with superb views overlooking the Waterpark and fabulous entertainment into the evening. Splash Landings Hotel offers the perfect Caribbean getaway without stepping onto a plane!All guests will be left with that "Caribbean feeling", and a 'must do' for your stay is a visit to our fantastic tropical Waterpark. ... more less
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- Also Known As:
- Splash Landings Alton
- Splash Landing Hotel
- Hotel Splash Landings
- Hotel Landing Splash
- Splash Landings Hotel Alton