Im litterally just back from Splash Landings Hotel and have to say the first thing Ive said when people ask about my break was that the staff were unbelievable!
Fo0ur of us, between the ages of 18 and 24 stayed in the hotel for 2 nights and spent 3 days in the Theme Park. The Park of course was fantastic with the neew ride, Thirteen being an awesome expererience, but I have to say the staff throughout the entire resort were helpful, polite, charming and very well trained.
On our first night the fire alarm went off twice (on asking a porter the first time we were informed that some young men had been smoking in a bedroom, Im unsure about the 2nd time as the same porter said that we could stay in our rooms). Even though evacuation was a nusience, I found the general attitude of the people working there to be brilliant. In a highly stressful situation, not one member of staff lost their temper and stayed calm through-out. On returning to our room we found two of our party had not returned to their room. The porters were extremly helpful and even escorted us through the resort to help us find them.
The buffet dinner was pretty average, which we had on our first night and on the 2nd night we ate in Secret Gardens Restaurant in the Alton Towers Hotel. This was really good and prices were fairly cheap too!
We didn't use the Water Park, but the view from the hotel bar looked pretty good and everyone seemed to be enjoying themselves!
On another positive note, one of our group lost his 2 day ticket. i asked at the ticket sales desk in the hotel if there was anything we could do, and he immediatly gave us another day pass-no questions asked!
Altogether I found the hotel to be almost perfect in everyway! As a 3* hotel employee myself, I relase that the service industry can be a very difficult job, but the people behind Alton Towers make it look so easy and so much fun! Well Done, we'll be back!!!
- Official Description (provided by the hotel):
- Offering a bright and tropical taste of the Caribbean, the sun shines every day in this crazy Caribbean themed hotel! After a busy day relax in Ma Garrita’s bar, with superb views overlooking the Waterpark and fabulous entertainment into the evening. Splash Landings Hotel offers the perfect Caribbean getaway without stepping onto a plane!All guests will be left with that "Caribbean feeling", and a 'must do' for your stay is a visit to our fantastic tropical Waterpark. ... more less
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- Also Known As:
- Splash Landings Alton
- Splash Landing Hotel
- Hotel Splash Landings
- Hotel Landing Splash
- Splash Landings Hotel Alton