We stayed for two nights at this hotel to celebrate our daughters 10th birthday. Although the water park was great fun, our first complaint was that we thought that when we stayed at the hotel, we could get into the theme park an hour early to beat the queues on the popular rides. In fact only a selected amount of rides are open for the early hour, (rides that you don't normally have to queue too long for anyway).
During our stay, we don't think that we saw a smile on a single member of staff, although most were polite and reasonably helpful.
Our main complaint was with the state of the room. My husband took a shower on our first night there, and the water was coming back up into the bath. Obviously hadn't been cleaned properly or house keeping would of noticed this. There was dust all around the room, which we had to clean up ourselves as our daughter has asthma, and was getting wheezy after being in the room for a few hours. When we moved the bed at the end of our stay to check that we hadn't left anything behind, we found old sweet wrappers and leaflets and even more dust.
The rest of the room just looked grubby and I don' t even want to think about what all the stains on the carpet were.
Also every electrical appliance in the room had an out of date inspection test sticker on it.
Although, when we reported the bath problem to reception it was fixed quickly, when we filled out a complaint form on the touch screen 'how was your stay' computer, we weren't contacted for 4 days by their customer relations team. This was via email, when I went to reply the email address was undeliverable. So I phoned and left messages for a call back twice and have still not heard back from them.
We would never stay at this hotel again.
- Official Description (provided by the hotel):
- Offering a bright and tropical taste of the Caribbean, the sun shines every day in this crazy Caribbean themed hotel! After a busy day relax in Ma Garrita’s bar, with superb views overlooking the Waterpark and fabulous entertainment into the evening. Splash Landings Hotel offers the perfect Caribbean getaway without stepping onto a plane!All guests will be left with that "Caribbean feeling", and a 'must do' for your stay is a visit to our fantastic tropical Waterpark. ... more less
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- Also Known As:
- Splash Landings Alton
- Splash Landing Hotel
- Hotel Splash Landings
- Hotel Landing Splash
- Splash Landings Hotel Alton