Stayed here last week for two nights. The room was fine but a bit old (Room 105) The toilet did not flush properly and the towels absolutely stank. I can say, however that the staff were exceptional and very helpful. The bar service was very slow both nights, and each barman I ordered off did not know what I was ordering (just a house wine!) I had to repeat myself a few times and even point out the drink I wanted.
The second night we were there at about 4am a bunch of rowdy young adults were screaming up and down the halls and banging on doors. This went on for quite a while and I don't think any hotel staff settled this. I really do feel sorry for any children that woke up and heard what these people were saying because the language was very vulgar.
Overall, the grounds are nice, the breakfast is really good and the staff will go out of their way to help you (maybe not bar staff though). I'd stay again if i were at Alton Towers but probably bring my own drinks and my own towel!
- Official Description (provided by the hotel):
- This unique hotel is themed around the incredible explorer Sir Algenon, who has made the Alton Towers Hotel his home. There are plenty of fun and quirky features to discover, including his amazing flying ship which has crash landed right in the middle of the Hotel. Wake up in our explorer-themed bedrooms, ready for your next adventure! Our Secret Garden restaurant offers a delicious brasserie style menu, and the evening entertainment is perfect for all ages.Whichever hotel you are staying in at the Alton Towers Resort, you can choose to eat in any of the restaurants and drink at any of the bars. ... more less
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- Also Known As:
- Alton Hotel Tower