Went to Alton towers for a 2 night stay. We are fortunate enough to have stayed at this hotel many times. Things are not always perfect but on the whole we usually have a great time. I understand the hotel is run by humans and it's a business, you can't please everybody all the time. However this time was the pits. The drilling and banging started at 9.30 on 14th, it continued throughout the day but we only popped back into the room for a short time between breakfast and going to the water park. On returning back to our room just after 5.30 the drilling was even louder. After 25 mins and a phone call to reception who promised to look into it and get back to me ( never did) the drilling and banging stopped. Sounded like it was it in the next room. Next morning my alarm call at 8.30 was the drilling starting again. I phoned reception again and this time somebody did arrive to the room thanked me for my 'feedback' and apologiedI had been woken. Too late now I was awake in a a bad mood. She stated the noise was as they were making "fantastic moon rooms". She was concerned they were working after 5.30pm and made a note of it to speak workmen. So our 2 day break was ruined on both days. Alton towers knew this work was being carried out on these days but didn't warn there guess at any time. They think guess phone the reception at 8.30 complaining about drilling for two days is 'feedback'. Don't think I will be seeing the fantastic moon rooms.
- Official Description (provided by the hotel):
- This unique hotel is themed around the incredible explorer Sir Algenon, who has made the Alton Towers Hotel his home. There are plenty of fun and quirky features to discover, including his amazing flying ship which has crash landed right in the middle of the Hotel. Wake up in our explorer-themed bedrooms, ready for your next adventure! Our Secret Garden restaurant offers a delicious brasserie style menu, and the evening entertainment is perfect for all ages.Whichever hotel you are staying in at the Alton Towers Resort, you can choose to eat in any of the restaurants and drink at any of the bars. ... more less
- Reservation Options:
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- Also Known As:
- Alton Hotel Tower