My mum and step dad stayed here for a few nights recently and I visited whilst they were there. The room they had was decorated very nicely and was spotlessly clean but was quite small and the shower room was tiny. it was obviously designed for the business traveller who uses the shower to wash as the hand basin was one of the very small ones usually found in a downstairs loo so only just about big enough to clean your teeth in. My step dad is disabled and found it very hard to use. Also the rooms are up a narrow and steep flight of steps. for the right kind of traveller the rooms would be lovely but they are not designed for a few nights stay or for elderly/infirm visitors.
the worst experience was in the restaurant. they arrived on a Saturday in the early evening and enquired about eating but were initially told there was no room in the restaurant. my step dad is diabetic and needs to eat regularly so when this was explained the staff said that if mum and he could eat straight away (6pm) that they could eat in the restaurant after all. Mum and step dad decided to do this so sat at the table they were given. Shortly after a man came in to the restaurant and started shouting "what are they doing in here?" and "why have they been allowed to come in here?" and mum and dad were moved out with no offer of eating in the bar area instead or of having something in their room. luckily the restaurant was empty at the time but they were both very upset and embarrassed and then had to go out and find something to eat elsewhere in an area that they don't know. Whilst I appreciate that the man (whoever he was) might not have wanted them there the situation could have been handled much better and in a more customer friendly way.
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- Also Known As:
- The 3 Horseshoes Barton-Under-Needwood, Staffordshire, UK