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“Perfect base”

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Holiday Inn Express Burton-upon-Trent
Ranked #4 of 11 Hotels in Burton upon Trent
Reviewed 26 August 2013

We stayed for 2 nights here using it as a base for a long weekend visitng attractions in the area. From our arrival to our departure the service was superb. A very warm welcome on arrival, clean room with everything we needed and at a superb price. A limited breakfast is included in the price and despite being completely full the staff managed to keep clearing the tables and maintained the level of food available.

There are a number of inexpensive restuarants all within a few minutes walk so the location is superb!

  • Stayed: August 2013, travelled as a couple
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Thank Pat W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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247 - 253 of 344 reviews

Reviewed 24 August 2013

Stayed here for a couple of nights with my daughters ,had a lovely time nothing to fault so thankyou .staff are lovely could not do enough breakfast very nice , chambermaids done a brilliant job .would defiantly return to this hotel

Room Tip: We stayed in room 117 nothing to fault and chambermaids where lovely and done a brilliant job thanky...
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  • Stayed: August 2013, travelled with family
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Thank deborah b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David P, General Manager at Holiday Inn Express Burton-upon-Trent, responded to this reviewResponded 20 September 2013

Dear Deborah b
Many thanks for your kind comments with regards to your stay with us at the Holiday Inn Express in Burton on Trent.
We look forward to welcoming you and your family back in the near future.
Kind regards
David Parrett

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2013

This Holiday Inn Express isn't one of the most beautiful but for the price is good value for money. I stayed for a night prior to an early morning meeting and the location suited me perfectly. Arrived late and don't know what's around apart from a McDonalds - the hotel seems to be between office and retail parks. Room was fine, breakfast acceptable.

  • Stayed: July 2013, travelled on business
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Thank N_McL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Burton-upon-Trent, responded to this reviewResponded 5 September 2013

Dear N_McL,

Thank you for taking the time to write us a review regarding your recent stay. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the breakfast served during your stay and the location of the hotel. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Thank you again for your comments as this is very helpful to us to ensure we are able to meet our guests expectations. We look forward to welcoming you back to our hotel in the near future.

Sincerely,

Janice A
Case Manager
IHGCare

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Reviewed 16 August 2013

2 brilliant receptionists. Great sense of humour popping bubble wrap to Xmas carols in August. Lovely to see human staff and not robots- ladies you know who you are! Lol. Great clean room. Good air con or heater. Good space for working whilst still being able to see the tv. Food was alright ish, it filled a hole but wasn't brill. Breakfast complimentary again was ok. Coffee was very good and the service was lovely

  • Stayed: August 2013, travelled on business
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Thank Helen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David P, General Manager at Holiday Inn Express Burton-upon-Trent, responded to this reviewResponded 20 September 2013

Dear Helen M

Many thanks for your kind comments with regards to your stay with us at the Holiday Inn Express in Burton on Trent.
Your comments will be passed on to the staff members mentioned.
We look forward to welcoming you back in the near future.

Kind regards

David Parrett

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Reviewed 15 August 2013

Very impressed

As a platinium member, stay alot with Holiday Inn.

Got the room on a 5,000 points deal

Check in was quick and easy, staff very helpful.

Room was as expected, standard low end style hotel room which was clean and had a decent bed. Wouldn't like to be staying in it all day, but spent most of our time at Alton Towers anyway.

Ideal location, with pub next door, with Morrisons and McDonalds across the road.

Being a platinum member, Internet was free for me. Without asking for it I was given a voucher on checkin, impressed by the download speed.

Added entertainment from some contractors with some hot water cylinders, which were too big to go in the lift.

Will definitely stay here again.

  • Stayed: August 2013, travelled as a couple
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Thank Peter K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David P, General Manager at Holiday Inn Express Burton-upon-Trent, responded to this reviewResponded 20 September 2013

Dear Peter K

Many thanks for your kind comments with regards to your stay with us at the Holiday Inn Express in Burton on Trent.

We look forward to welcoming you back in the near future.

Kind regards
David Parrett

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2013

The hotel is fairly centrally located in Burton, but also far too close to a main highway. The rooms are quite small with beds that are 100% polyester. The aircon works quite well as it got very warm with the sun baking the hotel.
Cleanliness is average. Wifi is horribly expensive and not fast even if you pay for a so called high speed line.
Cost was GBP 25 (approx $40) for 5 days which is highway robbery.
Breakfast is not very good; toast, yoghurts and something called scrambled eggs (from powder eggs from the tast of it) and sausages made from something unidentifiable.
Service is OK with a few highlights, obviously a lot of contract workers that doesn't know the workings of the hotel too well. There is also a sceleton sfatt only on call late.

Room Tip: Get a room as far as possible from the main highway as there is no insulation from the traffic noize...
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  • Stayed: August 2013, travelled with friends
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1  Thank bulgenes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Burton-upon-Trent, responded to this reviewResponded 31 August 2013

Dear bulgenes,

Thank you for taking the time to write your review about our property. It is always our goal to provide convenient and world class service to our guest. We apologize we were not able to exceed your expectations during your stay. Please be assured that these will be looked into and that your comments will be used to monitor future improvements needed.

Thank you again for your feedback and we hope to welcome you again soon.

Sincerely,

Karen C
Case Manager
IHGCare

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Reviewed 14 August 2013

Not much to say nice location, simple and does what is says it will do with free cont. Breakfast.

Would like to thank the front desk for setting up the crib and the professional service.

Thanks for a pleasant stay

  • Stayed: August 2013, travelled with family
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Thank Alshameri_Taiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Burton-upon-Trent, responded to this reviewResponded 31 August 2013

Dear Alshameri_Taiz,

Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We are pleased to know we were able to meet your expectations during your stay. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Karen C
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Burton-upon-Trent

Address: 2nd Avenue Parkway | 100 Centrum, Burton upon Trent DE14 2WF, England
Phone Number:
Region: United Kingdom > England > Staffordshire > Burton upon Trent
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#4 Business Hotel in Burton upon Trent
Price Range: £51 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Burton-upon-Trent 3*
Number of rooms: 82
Official Description (provided by the hotel):
Enjoy a convenient location at the friendly Holiday Inn Express Burton upon Trent hotel, close to the A38 and A50. Our modern hotel is handily located in the Centrum 100 Business Park, just 30 minutes' drive from both Birmingham and East Midlands airports. Guests of Holiday Inn Express Burton upon Trent can wake up to an Express Start breakfast each morning and leave vehicles parked in our car park. Car parking is charged at £3.00 per night. All 82 of our comfortable Guest rooms have free wireless Internet and flat-screen TVs. You can host events for up to 65 guests in Holiday Inn Express Burton upon Trent's 3 air-conditioned meeting rooms. We're easy for your delegates to reach with convenient links to Birmingham, Derby, Nottingham and Stoke-on-Trent via the A50, A42, M6 and M1. Major conferences and exhibitions at Birmingham NEC are just 30 minutes drive from our hotel. Spacious Family rooms make us a good choice if you're visiting the nearby National Memorial Arboretum or thrilling Alton Towers theme park, a 45-minute drive away. Back at Holiday Inn Express Burton upon Trent, you can relax over drinks with friends and choose pub-style evening meals from the dinner menu in our sociable Great Room. Kids aged 12 and under eat free when accompanied by a paying adult. ... more   less 
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Also Known As:
Holiday Inn Express Burton-Upon-Trent Hotel Burton Upon Trent
Holiday Inn Burton Upon Trent
Burton Upon Trent Holiday Inn
Holiday Inn Express Burton-Upon-Trent Burton Upon Trent, Staffordshire

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