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“A nice surprise”

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The Three Queens Hotel and Lodge
Ranked #8 of 11 Hotels in Burton upon Trent
Reviewed 2 November 2013

We booked the hotel through a living social deal and was pleasantly surprised by the overall package. Check in was friendly and informative. The room we were given hadn't been cleaned from the previous occupant and Mary the receptionist was really apologetic when we arrived back in reception and instantly offered us an upgrade - to the Victoria Suite. The room was huge - sofa, desk, dining table, 2 tv's, large bed and had 4 large windows along the side of the hotel there were even his and hers sinks in the bathroom. The deal included a 3 course meal on the first night and breakfast on both mornings. The food was great, especially the breakfasts and we can't speak highly enough about the level of service we received. We would like to single out Lisa for high praise as she was outstanding in her work - whether it was at the evening meal or breakfast - her attitude and professional manner made us feel like a truly valued customer. This hotel may have areas that need a little updating but overall it was clean and a great base for our trip to the area. My husband and I have no complaints and have no hesitation in recommending this hotel. A little gem.

  • Stayed: October 2013, travelled as a couple
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1  Thank Andrea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia W, Manager at The Three Queens Hotel and Lodge, responded to this reviewResponded 9 December 2013

Thank you for your kind review, we are glad you enjoyed your stay with us & I will certainly pass on your comments to Lisa, Thank you

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243 - 249 of 466 reviews

Reviewed 31 October 2013

Came to Burton on business so I just needed somewhere convenient to stay. Easy to find, plenty of car parkingnear to the centre of town. Check in was very pleasant and efficient. The room (9) was comfy if a little dated. Everything workedand I slept like a log, possibly as a result of the excellent beer opposite in the Burton Bridge Brewery. Breakfast was excellent and check out quick and pleasnat again. The roomwas noisy from the traffic and not having secondary glazing, but it was not enough to bother me. I will be back again.

Room Tip: Ask about rooms away from the traffic noise.
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  • Stayed: October 2013, travelled on business
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1  Thank tqbrewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia W, Manager at The Three Queens Hotel and Lodge, responded to this reviewResponded 9 December 2013

Thank you for taking the time to write a review for us, your comments are greatly appreciated. We are happy to hear you enjoyed your stay with us & we hope to welcome you back to the hotel again soon

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Reviewed 18 October 2013 via mobile

Oh dear oh dear ob dear.......

Well they're trying in every sense of word. Charmless reception, a suite that all you can hear all night us the damn central heating humming and after asking 3 times for the dessert ordered in the bar before giving up and I trust the picture is painted.

Ordering breakfast is painful with everything off the menu and tables that begged to be cleared but with not enough staff just doesn't happen

Don't take the car as parking insufficient!....on short there is better nearby for the money !

Stayed: October 2013, travelled on business
Thank Samtom1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia W, Manager at The Three Queens Hotel and Lodge, responded to this reviewResponded 24 October 2013

Thank you for taking the time to write a review, I am disappointed to hear that you did not find your stay an enjoyable experience. The hotel does need some cosmetic work & we are planning this over the coming months with investment from the new owners. Most guests find our breakfast service refreshing in the fact that everything is cooked to order instead of being a dried out buffet that most typical "chain" establishments offer & unlike our evening dinning we do not ask guests to book a table for breakfast so we can never know if everyone is going to descend at the same time, for this I do apologise & I can assure you it is a very unusual for a delay during our breakfast service.I do sincerely hope that you will take the time to visit us again in the future.

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Reviewed 10 October 2013

I was also at the HMS Tartar reunion and completely agree with linpowe's comments. Ample car parking and I have no hesitation in recommending this hotel which is not your "anonymous chain type" For real ale drinkers this is a must with the Burton Bridge Brewery just across the road.

  • Stayed: October 2013, travelled with friends
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1  Thank Rodney T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia W, Manager at The Three Queens Hotel and Lodge, responded to this reviewResponded 24 October 2013

We really do appreciate your kind words, as a small independent hotel reviews really do mean a a lot to us. We really enjoyed being part of your reunion weekend too. We really do try our very best to ensure you all have great memories of your stay with us & we hope that you will find the time to visit if your ever near Burton in the future.

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Reviewed 9 October 2013

Just returned from HMS Tartar Reunion weekend which was held at this hotel.
It was SUPERB. 'Highly recommended'
The hotel does look a little tired in places but it certainly made up for it in all other ways.
It is clean and comfortable, the food is magnificent and lots of it. The staff are the nicest and friendliest I have ever come across, nothing is too much trouble. They go way out of their way to make you feel welcome and comfortable. You have the 'Personal Touch' which is often missing in the bigger hotels.
It's the ideal place to stay for a visit to the National Arboretum.
A big 'THANK YOU' to Julia and her staff for making our weekend so enjoyable.

  • Stayed: October 2013, travelled with friends
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1  Thank linpowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia W, Manager at The Three Queens Hotel and Lodge, responded to this reviewResponded 24 October 2013

Thank you for taking the time to write a review for us. We also had a great time over the weekend of the HMS Tartar reunion & met some lovely people. We hope if any of you are in the area again you will find time to visit.

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Reviewed 8 October 2013

The hotel is a little tired, however, this is more than made up for by the staff, they have a great team of people at this hotel. Its location is perfect for getting out and about. The room was clean and tidy. The food was very good, we were on a set menu, so cannot comment on the rest of the menu. Overall we had a nice stay in Burton, thanks to the Three Queens Hotel.

  • Stayed: October 2013, travelled with friends
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1  Thank Fraser P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia W, Manager at The Three Queens Hotel and Lodge, responded to this reviewResponded 24 October 2013

We are pleased to hear that you enjoyed your stay with us. We are looking at some investment into the décor in the near future. We hope you will take the time to visit us again, Thank you for reviewing our hotel, we really appreciate your kind words

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Reviewed 3 October 2013

We were given every corticy. The room was spacious clean and comfortable.
Meals were delicious, and all the staff could not be faulted for friendliness or attention to detail
Thank you all for a lovely stay
the Galloways

  • Stayed: September 2013, travelled as a couple
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1  Thank Helen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia W, Manager at The Three Queens Hotel and Lodge, responded to this reviewResponded 24 October 2013

Thank you for taking the time to write a review, it is really appreciated by the whole team. We are pleased to hear that you enjoyed your stay & we really hope to see you again in the future

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Additional Information about The Three Queens Hotel and Lodge

Address: 1 Bridge Street, Burton upon Trent DE14 1SY, England (Formerly Queens Hotel)
Region: United Kingdom > England > Staffordshire > Burton upon Trent
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #8 of 11 Hotels in Burton upon Trent
Price Range: £42 - £65 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Three Queens Hotel and Lodge 3*
Number of rooms: 38
Official Description (provided by the hotel):
Tracing our roots, this 16th Century Hotel hides a venue for personal service, modern meeting facilities, Bar and Restaurant. We have 62 rooms in total within the Hotel and Lodge. These rooms range from our well-equipped standard singles through executive air-conditioned doubles and Four-Posters to luxury suites and newly refurbished Lodge. Facilities include an in-room entertainment system, 24 hour room service, car park and free WiFi in Public areas. Ideal for trips to The National Brewery Centre, Donington Park, Alton Towers, the Derbyshire Peak District or even the National Memorial Arboretum. ... more   less 
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Also Known As:
3 Queens Hotel
Hotel Three Queens
The Three Queens Hotel And Lodge Burton Upon Trent, Staffordshire

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