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“Lovely Stay”

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The Three Queens Hotel and Lodge
Ranked #8 of 11 Hotels in Burton upon Trent
Reviewed 20 February 2014

We stayed here for 2 nights recently on a deal that included a three course evening meal and breakfast. large carpark, plenty of room to park near the entrance of the hotel.
Receptionist was pleasant and we were allocated room 31 .It appeared that it had been recently refurbished and the bathroom looked quite new. A lovely touch was the little rubber duck in the bath !
A couple of strange things made us laugh really---a bottle opener on the wall in bathroom along with another telephone!
Bed was beautiful-so comfortable! The room overlooked the street but we didnt hear any traffic really to disturb us.
The room was spotless clean--except for the windows--and they were pretty dirty!
Breakfast was lovely, as was the dinner on the first night..they were very kind and did me a cheese board instead of a pud--and it was beautiful!
All the staff were lovely and cheerful except one older waitress at breakfast whose face would turn the milk sour! Very Grumpy!
Had to pay from wifi in the room which is quite unusual these days..£7.50 a day I think it was--though there was an option to have 2 hours or 8 hours think...I did press the wrong button on the second day and did the 24 hr instead of the 8 hours but they did refund the difference for me when I checked out..

all in all a lovely place to stay and would def return again.

  • Stayed: February 2014, travelled as a couple
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2  Thank dianejennings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia W, Manager at The Three Queens Hotel and Lodge, responded to this reviewResponded 26 February 2014

Thank you for your review, we are pleased to hear that you enjoyed your stay with us, we are currently having free wifi fitted throughout the building, it was one of the first things the new owners planned when they purchased the hotel in November, it has taken us a while to get things arranged as it is such a large building but we are pleased to say its in progress now.

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220 - 226 of 466 reviews

Reviewed 16 February 2014

Like many others, we stayed here on a Living Social deal and it was excellent. Our room was a little dated, but large, warm, comfortable and clean. The staff were very friendly and made us feel welcome. The deal included dinner, which was excellent; we had plenty of choice and both enjoyed the food very much. My husband is on a low sugar diet and asked whether he could have cheese instead of the lovely desserts; the chef provided a generous platter of lovely cheeses, which was really appreciated. Breakfast was excellent too - plenty of choice and a relaxing start to the day. On our second night we visited the Baan Thai restaurant just across the road - and would thoroughly recommend it. Car parking at the hotel was easy and free. The only slight negative was lack of free wi fi in our room - but this was a very small drawback. We would definitely stay again.

  • Stayed: January 2014, travelled as a couple
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1  Thank CarolineVaughan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia W, Manager at The Three Queens Hotel and Lodge, responded to this reviewResponded 26 February 2014

Thank you for your kind review, It is always pleasing to hear that our staff assist in ensuring that you have a great stay, we look forward to seeing you again

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Reviewed 12 February 2014 via mobile

I booked this hotel as a stopover whilst on business. Reviews were ok but room was tired & bathroom had not been cleaned properly. It was also quite cramped.

Our breakfast took 30 mins to arrive whilst guests who arrived after us were served. On bringing this to the attention of waiting staff we were told it was the cooks fault, no real apology. Eventually our food arrived (which was the best part of the stay and very tasty).

On departure we informed the receptionist of the delay with breakfast, got a mumbled apology and then had to listen to her grumble about the technology she had to work. Hardly something I needed to hear.

The hotel decor was tired & the carpets in the communal areas could use a clean. It was also disappointing to have to listen to the waiting staff bickering over which tables they were taking care of. Surely not what you want customers to hear.

Overall a disappointing visit. I won't be returning.

Stayed: February 2014, travelled on business
1  Thank MachiavellianSheep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia W, Manager at The Three Queens Hotel and Lodge, responded to this reviewResponded 26 February 2014

I am very sorry to hear that our service was not up to our normal very high standards during your stay, I do sincerely apologise for this & I have spoken to the related persons about your feedback. Should you ever find your self in the Burton area again, please call & ask for me personally as I would like the opportunity to show you that this was certainly unusual for the standards we always try to portray here at the Three Queens Hotel & Lodge

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Reviewed 5 February 2014

Recently stayed here on a Living Social deal. We had a lovely Executive room and the included meal on the first evening was great. The hotel and the rooms could do with a bit of a spruce up but the whole break was excellent value for money. We had a problem with a window in our room and the very efficient and pleasant Receptionist arranged for us to move to a suite which was lovely. All in all a wonderful couple of days away - fantastic breakfasts and brilliant Staff - well done!

  • Stayed: February 2014, travelled as a couple
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1  Thank LynnWhitby
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Julia W, Manager at The Three Queens Hotel and Lodge, responded to this reviewResponded 26 February 2014

Thank you for your review, again it is pleasing to hear that our team reacted quickly & efficiently to the small issue that occurred & that it did not impact on the enjoyment of your stay with us. We hope to see you again in the future

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Reviewed 3 February 2014

We managed to pick up a two night deal with 3 course evening meal and breakfast for a very good price, so we were interested to see what the hotel would be like.

As other people have said, the location is somewhat unusual being surrounded by a road on all sides. However, once inside the hotel you would not know that the roads were there.

The room we had was very spacious with what looked like a new bathroom suite that was immaculate. I'm sure the Hotel Inspector or Four in a Bed would have mentioned the condition of some of the paint and fixtures etc. but it really would be nit-picking as the hotel was clean throughout.

The 3 course evening meal that we had on the first night was easily up there with very good restaurant standards, and we went to bed satisfied. The selection and quality of breakfast was also superb both mornings.

As my title suggests, adding that extra special something to our stay were the hotel staff. They couldn't do enough for you and were very helpful for suggestions on places to go and see in the Burton area. Top of that list for anyone with a passing interest in real ale is a visit to the National Brewery Centre, which is a five minute walk from the hotel.

The main shopping centre is approximately 10 minutes walk from the hotel and has a good selection of high street stores and local boutiques to make the visit worthwhile.

All in all we had a great weekend in Burton upon Trent, and we would have no hesitation in staying at the hotel again for a return visit.

  • Stayed: February 2014, travelled as a couple
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1  Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia W, Manager at The Three Queens Hotel and Lodge, responded to this reviewResponded 26 February 2014

Thank you for your kind review, It is lovely to hear that the staff all played a part in making your weekend enjoyable, It really does please the whole team to hear they make a difference & we hope to see you again in the future

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Reviewed 2 February 2014

Enjoyed our weekend in this dated hotel although deco looked a little tired we had a clean tidy spacious room. Staff could not do enough for us and Breakfast and Evening meal most delicious.
The only downfall is where it is situated on an island with roads all around it. Many thanks to everyone at The Queens

  • Stayed: January 2014, travelled as a couple
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1  Thank LJBCarmarthenshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia W, Manager at The Three Queens Hotel and Lodge, responded to this reviewResponded 26 February 2014

Thank you for your review, we are pleased you enjoyed your stay & we hope to see you again in the future.

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Reviewed 27 January 2014

Recently spent 2 nights at this hotel we were made very welcome by staff. Our room was really nice and comfortable all usual amenities in room. We had 3 course dinner in the restaurant which costs about 17 pound but it was very very nice. Very good value hotel even though it is a bit dated. The room was spotlessly clean I could nt find fault with it. Not alot going on this time of year in burton but some great pubs to visit. We also went on a brewery tour which was very good with a pint of the best at the end of it.its not far from the hotel so its well worth a visit. Overall a very enjoyable break at the queens.

Room Tip: We had room 35 which was a large room with large bed at back of hotel so quiet.
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  • Stayed: January 2014, travelled as a couple
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1  Thank ruth m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia W, Manager at The Three Queens Hotel and Lodge, responded to this reviewResponded 26 February 2014

We thank you for taking the time to write a review for us, as a small independent hotel reviews mean so much more to us, we are pleased to hear you enjoyed your stay & we hope you had plenty of time to discover Burtons brewing history.

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Additional Information about The Three Queens Hotel and Lodge

Address: 1 Bridge Street, Burton upon Trent DE14 1SY, England (Formerly Queens Hotel)
Region: United Kingdom > England > Staffordshire > Burton upon Trent
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #8 of 11 Hotels in Burton upon Trent
Price Range: £42 - £65 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Three Queens Hotel and Lodge 3*
Number of rooms: 38
Official Description (provided by the hotel):
Tracing our roots, this 16th Century Hotel hides a venue for personal service, modern meeting facilities, Bar and Restaurant. We have 62 rooms in total within the Hotel and Lodge. These rooms range from our well-equipped standard singles through executive air-conditioned doubles and Four-Posters to luxury suites and newly refurbished Lodge. Facilities include an in-room entertainment system, 24 hour room service, car park and free WiFi in Public areas. Ideal for trips to The National Brewery Centre, Donington Park, Alton Towers, the Derbyshire Peak District or even the National Memorial Arboretum. ... more   less 
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Also Known As:
3 Queens Hotel
Hotel Three Queens
The Three Queens Hotel And Lodge Burton Upon Trent, Staffordshire

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