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“Friendly staff, great breakfast, good stay”

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The Three Queens Hotel and Lodge
Ranked #8 of 11 Hotels in Burton upon Trent
Reviewed 22 August 2014

I stayed at The Three Queens Hotel on Thursday 21st August 2014. Check in was very friendly and relatively simple. I had booked an executive room and when I arrived I was pleased enough with both the size of the room and the bathroom.

The room was a curious fuse of old and modern - wooden furniture complete with a wooden wardrobe and key, fused with a bathroom with automatic lights, a large flat screen television and air-conditioning.

The bed looked massive - it had 3 full sized pillows spanning the width of the bed, end to end. However, it became apparent that this was 2 double beds pushed together which actually proved to be slightly uncomfortable. The television is hard work to use, taking forever to come on and for channels to change. The air conditioning unit provided by heat or cold air depending on your needs, though could be slightly noisy going on and off, particularly during the night.

The automatic lights in the bathroom proved rather frustrating. Don't move for too long and you're left in darkness meaning you have to leap around the room to get them to go back on again. Worse still, when trying to activate the lights in the morning I was unable to catch the sensors attention at all. The quandary was to either open the curtains to allow the businesses and flats opposite to see in or to leave the curtains closed and shower in darkness. There is a net curtain but I still think I gave the neighbours a bit of a show! Finally on the bathroom, the shower was powerful and hot but the window was screwed shut and therefore there was nowhere for the steam to go!

Perhaps one last criticism of the room would be that the tea and coffee facilities weren't as stocked as I have found in similar hotels, nor were there any biscuits. Whilst this is a small thing, at £85 for the night it would have been appreciated.

Breakfast is cooked to order and is fabulous. Staff in the dining room are friendly and very helpful.

Reading back, this perhaps highlights some of the negative aspects of my stay. In truth, despite the fact I didn't sleep hugely well I would not hesitate to book again. It's a very nice hotel with very nice staff and clientele. There is ample parking too.

  • Stayed: August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank NightclubManager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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188 - 194 of 466 reviews

Reviewed 17 August 2014

Stayed here for 1 night . Room was in the lodge. Room- very spacious, very clean, very good quality linen and towels, good shower, well stocked tea/ coffee tray. 3 flights stairs to room, not sure if there is a lift? But we were fine with the stairs. Check in and check out excellent, efficient. Hair dryer was faulty in our room and was sorted immediately. Staff exceptionally friendly from the bar to the waitresses to the reception team and housekeepers. Breakfast very good. There was a wedding party during our stay but this did not effect the service at all. Customer service was excellent, I was very impressed by their friendliness and communication . Would definitely stay again

Room Tip: We were in room 222, friends in 224 excellent spacious rooms very comfy beds
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Bozzle1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2014

I stayed here for 2 nights on a business trip. I was travelling alone & stayed in a standard double room. The room was a good size with separate bathroom. Some of the bathroom fittings were tired and in need of repair but standard of cleanliness was good. Shower was dissappointing. Something i personally value. Bed was very comfortable. The hotel is steeped in history & the old part has some nice old fittings which for me were a plus point, adding character to the hotel rather than run-down feel. The location is great for visiting Burton but being bounded on all sides by a busy road, traffic noise is an issue. On a plus note - the breakfast is exceptionally good & all staff were very friendly & helpful. Price for my room was good value.

Room Tip: it's worth asking if any rooms are better protected from the traffic noise.
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  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Wayne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2014

This hotel has changed hands a few times since 1990 when it was a Berni Inn. The present owners have had it since 2013 and they are trying to bring it into the 21st century. With the lodge it boasts 62 rooms, however the stairs in the lodge are old, and twisting and tricky to navigate. Room 223 and 224 require you to go up to the top of the lodge then drop back down a short but steep set of back stairs (surely this could be better). The room was spacious and little old fashioned with the furniture in need of updating. The bathroom was modern and clean but the lights would not go off ! The kettle in the room was dirty inside and should be replaced, and the TV kept losing signal. There is free wifi which was good.

We were met by an excellent receptionist who was most helpful and the car parking is very good and right in town. It is a short walk to the centre about 10 mins maximum. The breakfast was excellent a good value full english.

So this hotel is well situated for the town and reasonably priced, but more work is needed to bring all the hotel up to a good standard. We did not choose to eat in because of the little things that needed more attention like the kettle and lights etc. Things may have been better in the main building as this hotel has had good reviews.

Room Tip: try not to book the lodge and avoid rooms 223 and 224
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Des F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014

We stayed at The Three Queens this weekend 8th-10th August. We had a lovely clean room with good sized bathroom, as we were on a Living Social Deal, we had wine on our arrival in the room and a three course meal on the first night. The food in the restaurant is excellent we paid £5 extra to choose from the menu rather than the set meal. The full English breakfast was also very good and served by friendly staff. All in all a great weekend, thank you Three Queens will not be our last visit.

Room Tip: We stayed in room 31, which was very good.
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank HAMMYEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

We stayed for one night. All the staff were very welcoming and friendly. The room was clean and had all the required amenities with a good sized bathroom. Have to mention Paul who greeted us after a (very) long night out - he was brilliant! We will stay here again.

Stayed: July 2014, travelled as a couple
Thank Jules A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2014 via mobile

Stayed in 204 no air con but did supply a fan !! Furniture dated bed lot of roll together but fine if your on your own , as far as decor lots of red yellow doors with pink door frames needs revamp , but it was whAt it is budget !! But with investment and somebody who is not colour blind could be a nice place

Stayed: August 2014
2  Thank Neil F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Three Queens Hotel and Lodge

Address: 1 Bridge Street, Burton upon Trent DE14 1SY, England (Formerly Queens Hotel)
Region: United Kingdom > England > Staffordshire > Burton upon Trent
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #8 of 11 Hotels in Burton upon Trent
Price Range: £54 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Three Queens Hotel and Lodge 3*
Number of rooms: 38
Official Description (provided by the hotel):
Tracing our roots, this 16th Century Hotel hides a venue for personal service, modern meeting facilities, Bar and Restaurant. We have 62 rooms in total within the Hotel and Lodge. These rooms range from our well-equipped standard singles through executive air-conditioned doubles and Four-Posters to luxury suites and newly refurbished Lodge. Facilities include an in-room entertainment system, 24 hour room service, car park and free WiFi in Public areas. Ideal for trips to The National Brewery Centre, Donington Park, Alton Towers, the Derbyshire Peak District or even the National Memorial Arboretum. ... more   less 
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Also Known As:
3 Queens Hotel
Hotel Three Queens
The Three Queens Hotel And Lodge Burton Upon Trent, Staffordshire

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