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“Service poor”
Review of Riverside Hotel

Riverside Hotel
Dining options: After-hours, Reservations
Restaurant details
Dining options: After-hours, Reservations
Reviewed 3 March 2014

The service is pretty dire. No one around when you walk in, find a table and you aren't sure whether you need to order at the bar or whether it is waitress service. On a number of occasions in the early evening items have been 'off' the menu, even 'off' their specials menu. Finally when you do get served it takes ages for the food to arrive. They seriously need a service check!

1  Thank Dottykat49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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137 - 141 of 155 reviews

Reviewed 2 February 2014

Although the rooms are a bit small, they are clean and tidy.
The staff are friendly and helpful and the bar is nice and cosy.
The food isn't much to write home about though.

1  Thank Alan_and_Linda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2014

My other review ref Christmas day, no way deters the excellent service that the full time staff provide, to mention Natalie and Jose just to mention two names, I could not praise them enough, nothing was to much trouble.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Keith R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2013

Riverside Hotel was booked as being a central point for our family get together before Christmas after reading some of the reviews we were a little bit apprehensive however we were pleasantly surprised the room was fine the food and staff excellent and very good value for money we will definitely stay here again.

Thank IGarf2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2013

I am a frequent traveller and fancied something less 'clinical' than the usual mainstream hotels. The Riverside seemed to fit the bill. However, upon arrival my room had a rancid smell of damp, which had been very poorly masked by a plug in air freshener. 3 out of the 4 lights in the room didn't work, the bath panel wasn't even close to fitting, the window sills were dripping with condensation where the obvious damp problem has not been addressed, but instead over-painted. Do I need to go on...

The following day, of my 3 night stay, I dined at the restaurant. The fish and chips was surreal. The batter almost jet black and upon cutting into the batter grease oozed out to expose a very grey and inedible fish. The restaurant is tired, skirting boards are hanging off and white gaffe tape holding carpets in place.

The crying shame is the location is perfect. The management are either immensely naive or don't give a damn anymore!

I have full supporting photos to back these facts up too!

VERY disappointed and will NEVER return!

    • Value
    • Atmosphere
    • Service
    • Food
2  Thank Bazz2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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