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“How poor was this...” 1 of 5 bubbles
Review of Premier Inn Burton On Trent East Hotel

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Premier Inn Burton On Trent East Hotel
Ranked #8 of 11 Hotels in Burton upon Trent
Certificate of Excellence
London, United Kingdom
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
“How poor was this...”
1 of 5 bubbles Reviewed 7 February 2014

We found ourselves on a business trip to the area and after having had a good experiences in other Premier Inns thought why not?

Well the only good thing about it was the staff, who were very friendly and helpful.

The place itself was awful. My room overlooked a flat roof with an air conditioning unit.

Noise from the road was intrusive and just not what was expected.

I gather from the locals that we had picked the "wrong" Premier Inn in Burton.

Ah well, forewarned etc...

  • Stayed February 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
9 Thank Francesco G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Burton On Trent East Hotel, responded to this review, 14 February 2014
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a quiet stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please be assured your comments has been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

212 reviews from our community

Traveller rating
    81
    69
    31
    21
    10
See reviews for
80
57
8
43
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Any
English first
Clacton-on-sea, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 January 2014

We stopped at the Ashby road east hotel, lovely stay lovely staff well worth looking for this hotel, best night sleep had for a long time in a hotel, barging price for the night, food was a small walk away


  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with premierinn.com

Helpful?
1 Thank Keith E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nuneaton
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 19 January 2014

Stayed one night December 27th. Very friendly welcome, as usual with Premier Inns. Typical room, comfortable, warm and roomy, not the greatest of views over the back of the hotel but dark at 4.30. and we don't sit looking out of the window! The Table Table next door was very good, both for dinner and dinner, staff were friendly and attentive.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SeeJay1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uk
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 8 January 2014

Having stayed in Premier Inns before we knew what to expect. Clean,basic rooms, fairly near the centre of town. The staff were helpful. The nearby restaurant was clearly patronised by locals for pre Christmas dinners. Good value as always .

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank topcat326
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
51 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 2 January 2014

We stayed here again as we were visiting family locally. As previously experienced, the staff were really friendly and welcoming and although room 28 was a little small, it was perfectly presented and had all the necessaries that you expect from Premier Inn. We asked for a quiet room and this was no trouble at all and in fact we heard very little noise from outside or around the hotel at all. The deal we got was fantastic and we will certainly look at staying here again when next in the area.

Room Tip: Room 28, although quiet, is rather small for a couple.
See more room tips
  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Steven D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swindon
Level Contributor
110 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 bubbles Reviewed 29 December 2013

I stayed in this hotel for the second time recently, whilst visiting relatives in the area. Last time we stayed here, we had a room at the top, facing to the rear, over a nice garden and the countryside, you wouldn't have believed we were alongside a busy road
This time we were placed in room 3 which was right next to the reception, so no stairs to climb (no lift), however the room was uncomfortably hot. No thermostat on the wall to control it, we asked reception about it, they explained that the room was directly above a kitchen, however now that the kitchen was shutting down it would be cooler. It was not. They provided us with a fan to cool the room down, but we had to turn it off because of the noise it made. A very hot pipe ran along the bottom of the wall in the room. We tried opening the windows, but unfortunately we were close to the road and the very noisy traffic kept us awake. Eventually managed to get some sleep but next time I'll be asking for a room at the back
One good point, Santa was in the restaurant giving out presents to the kids the following morning, which ensured that our son behaved himself.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Burton On Trent East Hotel, responded to this review, 2 January 2014
Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the opportunity to investigate further, please email your booking details to talktous@premierinn.com and we will be in contact directly. Thank you for taking the time to review our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
reading
Level Contributor
93 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 5 December 2013

Firstly the staff are great. The lady who checked me in was so friendly, helping me with my bags to my room. the next day helping me across the road to my car and packing up a breakfast for me as I was running late. She really is an asset to your company.
Other things worth knowing. There is plenty of parking on both sides of the road. The Prem does have its own little car park but spaces seemed tight so I parked across the road. The road is hard to get out of in the morning as the traffic is so busy. My room was fine a bit smaller than a normal Prem room, but spotless. I had a nice meal at the pub next door and staff were great - especially Chloe. So why a four star and not a five the hotel does appear to capture some of the cooking smells from the pub. But staff are so helpful.

Room Tip: Ask for a quiet one facing the back
See more room tips
  • Stayed December 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank farfromhomeReading
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Burton On Trent East Hotel

Property: Premier Inn Burton On Trent East Hotel
Address: 82 Ashby Road East, Burton upon Trent DE15 0PU, England
Phone Number:
Region: United Kingdom > England > Staffordshire > Burton upon Trent
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#4 Family Hotel in Burton upon Trent
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Burton On Trent East Hotel 3*
Number of rooms: 32
Official Description (provided by the hotel):
Set in lovely tranquil and historic surroundings, our Burton on Trent hotel puts so much within easy reach, including Burton on Trent town centre, Alton Towers and Ashby Castle. Explore the beating heart of industrial England at Barton Marina. Or have your heart in your mouth on the Oblivion ride at Alton Towers. Get the pulse racing at Donnington Park Download Festival. Then come back for hearty fare at our Table Table restaurant, and a lovely comfy bed in your room. Directions: Exit A42(J13), follow A511 towards Burton for approx. 7 miles. Hotel is on your left. From A38 follow signs for A511 towards Leicester. Hotel is between Burton and Ashby on right. Next to the Stanhope Arms Table Table. For Satnav postcode enter DE15 0PT. Transport and local information: Calke Abbey A42 J13 Burton Train Station 3 miles East Midlands airport 16 miles Doninton Park race track Alton Towers Twycross Zoo Tutbury Castle Conkers National Memorial Arboretum ... more   less 
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Also Known As:
Premier Inn Burton On Trent East Hotel Burton Upon Trent, Staffordshire

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