We have been lucky enough to have been visiting Eden day spa for about ten years, usually a couple of times a year. this occasion was for my daughters birthday and although I booked more than the recommended fourteen days in advance was disappointed to discover that treatment availability was very limited, for any day close to her birthday date, so to be honest we might as well have gone to our usual gym which also has lovely pool etc, it is the pamper treatments we come here for, so book really early if treatments are important to you! We did have a lovely day, but as others have pointed out it is not the same as it once was- they seriously need to invest in a bit of a makeover- it need not be an expensive one - but at least some new cushions/sofas- would be so easy to improve the look of the place. There is a line up of massage chairs in one corridor, none of which work-even my hairdressers can manage one of those in working order! The help yourself drink units look so old that I went without water (and as the therapists spend half their time telling you to drink the stuff I,m sure that's not good!) there were two jugs of what must have been nice fruity flavoured water displayed on a table in the treatment waiting area but I never saw them replenished. It was busy in the pool area and there was nowhere to sit , you obviously have to get there early these days and reserve your seat....Lunch was lovely, food good as ever, however I had to ask for bread rolls, was not offered a drink at all and took half an hour to catch someone to ask for water. There were only two hot dishes to accompany your dinner, potatoes and veg, sadly the veg tray was empty and remained so for the duration of my meal, I didn't like to ask yet again! I also thought the price of coffee in the snack bars was too high, you have paid a lot just to be there, surely a voucher for one or two drinks per visit should be possible, chances are you would still buy a biscuit or treat to go with it. The treatment I did have was ok, though it was a bit of a weird facial, more like Indian head massage, which I guess meant less product had to be used for the actual facial bit, I have never had such a short facial followed by a long massages bit- pleasant but not really a facial. Overall we had a pleasant day but i am not sure if we will return this time, in my opinion the place has remained exclusively priced without maintaining the exclusive standards which is such a shame, it is just too expensive for what is on offer now.
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