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“relaxing and enjoyable visit”

Spa at Hoar Cross Hall
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Attraction details
Owner description: We’re the experts at making people feel good and we’ve designed eden day spas to totally relax and indulge you.As you wind through the beautiful Staffordshire countryside you’ll get a sense of the peaceful tranquility that surrounds Eden Spa. By the time you get to the door, you will be in the perfect frame of mind to start relaxing and enjoying your day of total indulgence with us.
Sutton Coldfield, United Kingdom
1 review
“relaxing and enjoyable visit”
Reviewed 2 February 2014

This was my third visit and found it just as enjoyable. Staff were helpful and friendly. My treatment, a facial, was lovely. The hall and surroundings are beautiful and I hope to return again soon

Visited January 2014
Helpful?
Thank Pat T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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408 reviews from our community

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Date | Rating
  • English first
  • Italian first
  • Russian first
  • Any
English first
Derby, United Kingdom
Level Contributor
19 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
“Needs an uplift”
Reviewed 26 January 2014

What was once the best is now sadly rather tired. It's needing some love. The staff remain charming but sadly too few of them in some areas.

Visited December 2013
Helpful?
1 Thank S H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
Level Contributor
130 reviews
43 attraction reviews
common_n_attraction_reviews_1bd8 46 helpful votes
“From exclusive to mediocre in two years”
Reviewed 19 January 2014

We have been yearly visitors for over 7 years. It always felt like Hoar Cross offered those little things that made it stand out from the crowd - all were small touches but combined, they were the difference between it and other Spas. The claim is that they are a Spa Resort in a Country House.

We have just spent three days there again and all those touches have gone and Hoar Cross is now a hotel with a Spa - expect to compete with the Sunday lunch crowd and business conferences.

Here are a few of the little touches where the owner now seems to be putting costs ahead of a premium service and maintaining their claims:

Complimentary tea & coffee - it is there but less obvious - now only in one lounge which used to be the smoking lounge and the room retains the old smell - yuck - put you off on entering. the room is also the route to the smoking gazebo so the outside door is always being opened. Cleanliness of the area - poor as no longer next to the staff who used to maintain the facilities to a high standard. Size of the room - too small to cope with the number of residents.

Breakfast - feels and delivered like a middle of the road commercial hotel - tinned fruit, cereal dispensers like optics which crush the cereal, greasy food on the hot plate, and the famous hot croissants have been replaced by small catering ones and seem never to be replenished.

Lunch - quality has dropped - now catering style sweets and more of an all inclusive holiday resort approach.

Evening Meal - one course has been dropped and it appeared there was a lack of waiting on staff meaning there was a delay. Examples from the menu to be aware of - Pate starter with a half piece of melba toast to accompany!. The fillet steak attracts a £9 supplement but a red snapper or other meals don't - it felt like the other dishes were pre-prepared.

Rooms & Accessories - its used to be part of the charm that they were dated however now the maintenance has fallen behind so now it is dated and in need of an overhaul - chipped paint on doors, loose toilet seat, worn bath, dirty carpet, biscuits now a selection from a catering pack, new dressing gowns are of an inferior quality (we got one new and one old - the older one was so much better), towels thin and lack of availability in the areas.

Public area sofas - the old comfortable sofas in the atrium area have been replaced by leather sofas and chairs which are significantly worn (three we sat on had inch long rips in the cushions) - they feel as if they have been brought in from another area which may have been revamped.

Slumber lounge - used to be full of comfortable relaxing chairs including those that massage - the replacements are not a patch on the old and lack massaging capability.

Long Hall - always a place to relax, read and enjoy a tea and coffee - this is now the break out area for business users and for afternoon tea. *** Ladies beware - you may be walking back and forward to your room in your dressing gown through a crowd of "gentleman admirers" - felt quite intimating ***

Gym - (1) too many machines out of order to be a coincidence - looks like repairs are not a priority, (2) they have pushed their gym membership scheme so exclusivity isn't there and those regulars have routines which makes you feel as if you are encroaching in their club.

Changing rooms - both dated and lack attention to detail - complimentary towels are no where to be seen in the residents changing room.

Atrium café - drinks £2.95 a coffee and £2.25 for a can of coke so don't be caught unaware.

Treatment availability - insufficient capacity - book ahead of arrival to avoid disappointment - so many people missed out.

Were there any positives - the staff - they have remained professional but are aware of the change in the standards and appear embarrassed as expectations and costs of / to the client remain the same.

To watch - Billing - (1) check - we found an extra treatment added to the bill which wasn't ours, (2) Gratuities - always added to your bill at check out so check and decide if you are happy before you pay - they will remove should you request.

To summarise - 2 years ago we heard the venue may have been struggling and it seems that efforts ensure its survival means that they have become like the others - I visit a lot of hotels, some with Spas and I now can't tell the difference between Hoar Cross and a hotel that offers Spa treatments and a gym. We didn't see anything new or something that demonstrated it has maintained it historical position - the facilities have been frozen in time and not in a good way.

We will be looking at other venues for next years trip.

Visited January 2014
Helpful?
3 Thank wooleynuts969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamworth, United Kingdom
Level Contributor
17 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
“Ok”
Reviewed 18 January 2014 via mobile

Only my second visit to a spa and I must admit disappointed ! I felt the spa lacked a personal service and some of the facilities needed upgrading or a deep clean.
This is portrayed as the premier spa in the area but there was far too much chlorine in the water, insufficient lounge chairs for number of guests, slow service in the restaurant, several facilities either closed or not working.
On the plus side the food was very good and the setting beautiful but given my time again I would visit Fairlawns in Aldridge

Helpful?
3 Thank Isobel-tam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
“Nowhere near its former glory”
Reviewed 13 January 2014

After years of visiting and always enjoying Eden at HCH, I took my mum for a special 60th Birthday treat. It was a BIG disappointment.

Breakfast was extortionately priced at £12pp...I could have got better in my local Harvester!

The Changing Rooms need some attention, Lotion bottles ripped off the wall, locks that don't work!

Lunch left a lot to be desired, had to ask for bread, starters served before drinks, awfully long wait for desserts....and the wine was terrible, not liking the new selection at all!

Complimentary Tea and Coffee is no more - prepare for a little "Bill Shock" when you check out!

Jacuzzi and plunge pool were out of use for our entire visit....I understand things break, but a sleek sign is much better than a Wet Floor sign and warning tape!

The one thing that is clearer than anything, is that profit margins have overtaken guest comfort. They overbook the spa to the point where you can spend half of your day trying to find somewhere to sit! If you are lucky enough to get loungers together by the pool, guard them with your life, or at least your towel...that seems to be the done thing!

The Atrium used to be my favourite part...relax on a sofa with a fluffy blanket and pillow and snooze in between the pages of a good book....not any more, the pillows are hard and you find yourself waiting in the wings like a sniper until you spot a blanket come free.....I asked at reception, only to be told they were all out. Again, if you find one, do not let it out of your sight!

Overall, it gas clearly lost its exclusivity, yet is still priced at the top end of the scale even after recent reductions and the introduction of packages with treatments. To be honest, I could have a much similar experience at the Bannatynes around the corner, with a pool, sauna, steam and a couple of sofas...I'd have to walk over the road to Tesco for Lunch, but it would probably be better!

Sorry HCH, I'll find somewhere else next time.

Visited January 2014
Helpful?
6 Thank Haz123villa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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