I went to Eden Day Spa for a supposedly relaxing day with a group of colleagues. I arrived relaxed and became more stressed as the morning wore on. I found the staff rude and unhelpful. Terse at best. They told me I had to go for lunch at 12.00 and so could not do the one class I really wanted to do. (despite the fact that lunch sittings run from 12.00 to 1.30 so I could have arrived at 12.45). This became "my problem" rather than something they were pleased to accomodate or sort out for me. ( and I ended up speaking to 3 different people about it wasting half my morning). They were similarly unhelpful with 5 of my friends, except they expected me to mediate and tell them what they couldn't do. When my friends arrived late for lunch they were told they were too late to order. They did eat but the whole experience was stressful.
Furthermore the food was not freshly cooked and was mediocre to say the least. I had a hot buffett and it was Luke warm and soggy. Had probably been standing for hours. I have better food at the hospital canteen where I work.
If you wish to spend a day at a spa run ike a 1950s holiday camp with no flexibility and rude staff this is the place.
Eden Day Spa needs to sort out its customer services and the attitudes of staff. I am local and would use it a lot but certainly don't feel I can recommend it now.
PS For less than the cost of one day here you can have a month at esporta with the same facilities, lots of free classes and treatments that cost half the price.
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