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“righting the wrongs some people have said”

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Hoar Cross Hall Spa Hotel
Ranked #1 of 1 Hotels in Hoar Cross
Reviewed 23 June 2008

i came upon this site by mistake but felt the need to comment on things said regarding hoar x YES eden spa is more chic as a fairly new addition this is only expected! The original spa is older and could do with some updating but as a regular resident for nearly 10 years this offers a tongue in cheek grandure about it WOULD YOU WANT BUCKINGHAM PALACE TO GO CHIC WITH ALL LEATHER AND SUEDE I THINK NOT.!! I have always found the staff to be helpfull and attentive apart from the odd one, as for the rooms they are slowly been revamped which i have stayed in ,the one with the bar is great fun, it would be nearly impossible for a place of this size to close down for a total overhall so next time you go ask to see the rooms that are new and you'll be pleasantly surprised. The menu is a little old now in the resturant but all the food i have had there has been great heres my compliments to the chef.So all of you who won't be going again good as it leaves my friends and i with more free dates to choose from , see you hoar x in october.andrea xxxx

  • Stayed: March 2008, travelled with friends
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Thank ralphy350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,213 - 2,219 of 2,275 reviews

Reviewed 23 June 2008

Just come back from 2 night stay at Hoar Cross. The whole place is dated and shabby. The rooms are a old fashioned with dirty carpets and bathrooms. The toilet seat broke off completely, the safe didn't work and it is so hot in the building especially in the bedrooms. The treatments were ok, overpriced for what they were but the threapists were very nice. In the pool areas there are dirty towels left everywhere, bins overflowing, nowhere feels or looks clean. In 2 days we never saw anyone cleaning or tidying up. Everywhere you go there is out of order signs; 4 of the massage chairs didn't work, 2 out of 3 foot spas didn't work, the sauna wasn't working properly, the jets on the body spa weren't positioned properly, you could just keep going. The restaurant where you have breakfast and lunch is grubby, the tiled areas where you serve yourself from chipped and cracked. The tables are so unstable, we had to moved 3 times because the tables was rocking so badly then watched as one of the waiters put napkins under the legs and then sat other people on the same tables! The only positive I can give is that, except for the shellfish, the a la carte restaurant food is superb. The whole weekend cost little over £500 per person. A lot for 2 nights; Perhaps the next chapter in the owners book could be "The Refurb". Won't be going back in a hurry.

  • Stayed: June 2008, travelled with friends
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Thank WarringtonJayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2008

Just returned from a 2 day - 1 night stay at Hoar Cross Hall. The experience was beyond my expectations. Lovely room, lovely food and great facilities.Only 'minor' complaint was lack of a juice bar in the residents section. We had to go to the Eden Hall Day spa and pay in cash. However a minor inconvenience in what was a lovely 2 days of rest and relaxation.

  • Stayed: June 2008, travelled with friends
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Thank Buzzy15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 June 2008

I was saddened at the SO dated facilities of the residential side of Hoar Cross Hall although the Eden Day Spa facilites were very nice.
We found unclean areas in the ladies changing room facilites..sanitory bins unemptied, toilets dirty.
In the lounge area dirty cups and saucers piled up on trollies and tables for long periods of time.
And...a cockroach was seen in the reception area. This was being looked at by the porter and the receptionist..they were unsure what it was!!
But we will certainly visit the Eden Spa again and perhaps an update is needed in the hall itself.

Stayed: May 2008
Thank pony7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2008

I have stayed at Hoar Cross many times over the past 2 years. It is an absolutely stunning building and the facilities are good. There is no time limit on the use of the spa facilities and there are plenty of classes and activities to keep you occupied. There is always food and drink on hand and you can be as healthy or unhealthy as you like.

In the 2 years I have been visiting the standard of the decor has deteriorated. Many of the rooms, including the Royal Suite, I have stayed in have peeling wall paper, broken tiles etc.

The biggest problem I have is that the menu - both lunchtime and dinner - has not changed in the 2 years. I think I have now tried everything on the menu at least once!!

The spa staff have always been very friendly and professional however, at my last visit I did find that the restaurant staff were very slow at taking orders and serving the food and a couple were even quite rude.

I believe that Hoar Cross is living on it's past reputation andthis is proven with outdated pictures of celebrities who attended years ago but have probably moved on to bigger and better spas. I would recommend Hoar Cross for first time spa goers but having seen it deteriorate over the past 2 years I am now looking at other spas for something new.

Stayed: April 2008
Thank SpagoerEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2008

I stayed at Hoar Cross in March for three days for some R n R and just to get away from it all. Hoar Cross is based just outside of Burton on Trent and not far from the A50 from Uttoxeter. Local roads are a joke and a little tricky to find.

On arrival you are greeted by a very grand opulent entrance and reception area. I found checking in easy and functional but the staff that greeted me had no personality whatsoever..which became a theme for my time spent there. My room was upgraded when I booked and the room was pleasant, spacious and very clean overlooking the car park at the front of the premises. The bed unfortunately was two single beds slotted together and reminded me of my time in Sorrento in Italy. The facilities are good although the gym is tight and cramped. There are two pool areas one for residents and the other for day spa visitors......which I found to be far better than than the residents pool area facilities.

I had a number of treatments and the consultants were very chatty and friendly and excellent at what they did but I am sure they get a hefty commission on the purchase of products as there is the 'hard sell' to purchase these after.

I did find the food at lunchtimes and dinner in the evenings to be poor, the waiting staff were also poor with again no personality and i found my food to be thrown literally in front of me. There is a very small bar area branded as a champagne bar and this again was poor. The overall atmosphere in the place amongst the patrons and staff was very sombre with no real evening entertainment.

My real big bug bear about Hoar Cross is the self congratulation with regards to the couple who own the place.......they let you know the minute you check in who owns the place with thousands of pictures with themselves and Z list celebrities who have stayed there, in the main dining room there are two repugnant pictures of them hanging high up on the walls facing the punters, in the rooms they have dedicated channels to themselves, one being a very nineties documentariy aired in the midlands apparently based on local millionaires. These are played on a loop which I found very irritating. To cap it off instead of the traditional Bible in the room, you get a Steve Joynes book on how fantastic he is. I almost felt I was attending a Tony Robbins seminar with all the how to........according to Steve Joynes.

Overall it is pleasant, very pricey for what you get and the staff could be alot better and more friendly. It seems that there are staffing issues with morale, and a high turnover of staff and this is obvious. I have stayed at many spa resorts and 5 star hotels and this sadly is very run of the mill. The website makes you think that this is an opulent high class joint but doesnt quite hit the spot. I dont think I would return here as there are far better resorts out there. All this place really needs is some life, entertainment an internal face list, friendly staff and a Golf course to bring this place up to scratch. Oh and a new Chef because the food is alot to be desired.

1  Thank Dryroasted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2008

The entrance to Hoar Cross Hall is very impressive and it is a beautiful looking stately home but as they say appearances can be deceptive!

Reception were polite and friendly and we were told that our rooms would be ready by 2pm. We had a tour, the woman was very friendly and informative. We went for lunch in the restaurant near to the pool which felt very claustrophobic. With all the fabulous views that surround Hoar Cross, why oh why do they put the restaurant underground!!! What a wasted opportunity. They had forgotten to take our order for starters so after waiting a little while I called them over. Overall I found lunch to be a little disappointing, the mushroom risotto was sheer stodge and the food looked as though it had been hanging around for a while under the heaters.

We checked into our rooms and that was the biggest disappointment of all. We booked a triple room which was a good size with a lovely balcony but that’s where the positives stopped. It was very, very dated with an 80’s feel about the whole room and the chandeliers just seemed tacky, the flowery pink bathroom in particular was quite special!!! Also being surrounded by books written by the owner was very off putting!! Whoever came up with the idea in the hotel compendium with typing in some font you couldn’t read and every letter starting with a capital needs shooting, I just gave up trying to read it. Lack of attention to detail - it would have been nice to have some biscuits in the room, we’re not all there for a detox! The names on the each of the hotel doors were a bit naff as well and some nice branded smellies in the bathrooms would have been a bonus instead of the ones in the 80’s style bowls! The rooms basically are crying out for a refurb in the “newer” block of the hotel. If Hoar Cross want to see how hotel rooms in a stately home look like with a contemporary and luxurious feel then I would suggest looking at the newly refurbed Walton Hall near Stratford, they could certainly teach HCH a thing or two!!

Tea in the long gallery was lovely but who on earth thought of putting a tv at one end and classical music piping out the other!! Very strange. It was a total clash of sounds sat in the middle. Then the only literature that quite literally hit you in the face were the articles of the owner and family from Hello magazine from a “few years ago” Fair play to the owner being successful, I’m all in favour of that, but it doesn’t mean it gives you the right to plaster yourself around the hall, do we really have to have his face staring at you wherever you look, ie the picture above the dining room fireplace, photos of him around the spa, in the spa and at the gym, it was all a bit OTT and tacky along with the photos of “stars” in the Long Gallery!

The spa pool was lovely, although certain areas of the spa area were very 80’s Grecian looking with all the pillars and figures, great if it’s your bag, it certainly wasn’t mine. It was fun playing tennis and hiring bikes but actually trying to find your way round the maze that is the spa was fairly amusing! We just never quite knew which door / corridor would take us where, a veritable rabbit warren!! The changing facilities in HCH (not Eden Day Spa which we passed through by mistake but they were lovely and modern) needed some urgent modernisation. The showers were tiny and with a glass door and being on the side of a corridor to the spa facilities in the changing rooms was a little off putting to say the least! Some nice hand and body lotions should have been available in the changing rooms.

We took the option of taking dinner early with the offer of a free glass of champagne, but bizarrely had to be taken after the meal rather than before!! The menu’s were so old fashioned in their presentation and the clip art was laughable! A little bit of imagination and they could look soooo much better! I read someone’s review about the goat’s cheese tarte and full heartedly agree with them, I could barely get my knife through the pastry but the waitress seemed disinterested when I told her. The cauliflower was definitely al dente, so much so when I put my fork into it, it shot off the plate onto my lap!! My friend’s pastry in her pudding was so tough she had to leave it. SORT YOUR PASTRY OUT IT’S ATROCIOUS!! Def not 5 star food, eaten better, although the seabass was nice. Lots of staff which was good who were very attentive.

We were lucky with breakfast as we managed to get a table in the restaurant area in the old house, some poor unfortunates had to go back downstairs into the lunchtime restaurant. Nice pastries and lovely views overlooking the garden.

All in all although I had a lovely time with my 2 friends for our 40th birthdays, however I was left a little disappointed as things should have been so much better if more attention to detail had been made. I book all sorts of venues for events at work so have quite a few to compare HCH with and it doesn’t come up to the mark on certain aspects. Perhaps their next business plan should include a total refurbishment of hotel bedrooms and changing facilities to bring it up to a modern day spa which it certainly isn’t at the moment.!! The positives were friendly staff and stunning setting. It was definitely a one off experience!

  • Stayed: April 2008, travelled with friends
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2  Thank Anita1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hoar Cross Hall Spa Hotel

Address: Maker Lane, Hoar Cross DE13 8QS, England (Formerly Hoar Cross Hall Health Spa Resort)
Region: United Kingdom > England > Staffordshire > Hoar Cross
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hoar Cross
Price Range: £106 - £163 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hoar Cross Hall Spa Hotel 4*
Number of rooms: 96
Official Description (provided by the hotel):
We are a beautifully restored Grade II listed building. We Combine the pleasures of staying in an elegant English Stately Home with the facilities of a modern luxury spa resort, you'll be able to enjoy superb surroundings, fine dining and beautiful bedrooms suites and penthouses. Hidden away in 80 acres of English countryside, the spacious grounds have lakes and wildlife in abundance. Make use of the Tennis Courts, Golf course Practice Area & Driving range. We offer a variety of mouth-watering dishes and a host of therapies to wash away the stresses of everyday life. Treat yourself to a coffee or a slice of cake in the Oasis Cafe. We pride ourselves on our outstanding hospitality, so relax and let our dedicated staff take care of you. Winner of England's Leading Resort at the World Travel Awards for 7 consecutive years. ... more   less 
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Also Known As:
Hoar Cross Hall Health Hotel Hoar Cross
Hoar Cross Hall Health Resort
Cross Hall Hoar
Hoar Cross Hall Spa Hotel Staffordshire

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