I've stayed in this spa hotel 5 times and unfortunately this time, there was a noticeable difference to the service in the hotel.
On this occasion I booked as part of a group on a special offer. It was almost as if the hotel can't cope with the volume of people and there were queues to check in, for lunch, there were never any free sun loungers and service was poor in the restaurants.
Fine to have these great deals, but the number of people should be capped so that the overall enjoyment isn't lost. The staff clearly can't cope with the volume of people.
People hold sun loungers with their towels/dressing gowns and not returned for hours and yet the staff do nothing to remove these despite signs saying they would.
The hotel needs a major refurbishment and facelift. Areas look grubby and dirty.
For a spa hotel that calls itself "luxury", it needs some drastic work doing to it.
- Official Description (provided by the hotel):
- We are a beautifully restored Grade II listed building. We Combine the pleasures of staying in an elegant English Stately Home with the facilities of a modern luxury spa resort, you'll be able to enjoy superb surroundings, fine dining and beautiful bedrooms suites and penthouses. Hidden away in 80 acres of English countryside, the spacious grounds have lakes and wildlife in abundance. Make use of the Tennis Courts, Golf course Practice Area & Driving range. We offer a variety of mouth-watering dishes and a host of therapies to wash away the stresses of everyday life. Treat yourself to a coffee or a slice of cake in the Oasis Cafe. We pride ourselves on our outstanding hospitality, so relax and let our dedicated staff take care of you. Winner of England's Leading Resort at the World Travel Awards for 7 consecutive years. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, TripOnline SA, Expedia, Hotels.com, LateRooms, Ebookers, Evoline ltd and HotelQuickly so you can book your Hoar Cross Hall Spa Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hoar Cross Hall Health Hotel Hoar Cross
- Hoar Cross Hall Health Resort
- Cross Hall Hoar
- Hoar Cross Hall Spa Hotel Staffordshire